I made my reservation based on the high score at Booking.com.
Wow was that score far off the mark. I was greeted by a "front desk clerk" lying in a bed looking at his computer. The kitchen reeked and the floors were dirty. He led me upstairs to my room. There was a sock on the floor from the previous guest and the carpet was dirty. I refused to look further and left. Even if my credit card company does not support me on this, at least I didn't catch something.