Arrived at hotel at about 5.30 to be met by a bunch of what I can only call "greeters" who directed me to the set of console for self check in. As I had my booking form in luggage the chap did it for me. He confirmed that I had a booking but a it was not paid for (it was as i work for govt dept and all rooms are prepaid through an agency. I dug out my booking form and off he went with it - Thats the last I saw of that as he seemed to lose it.
The chap was then join ed by several others who went off to look for a fax from agency. After ten minutes they confirmed that the fax had not been received and they would phone the agency. as agency lines close at 6 it was a bit tight. I asked what if they couldnt get through and he said i would either have to pay for room (again) or leave. I also explained that the booking was made months ago and he replied that the fax machine may have been broken! As the booking was months ago I am surprised that he remembered the broken fax and when pressed he could not say when it was broken. After a long wait he got through and apparently the fax would be 10 minutes. I asked if I could go to room while it was on its way to be told no its not company policy and I would have to wait. A few seconds later a colleague arrived with my confirmation from the agency. He triumphantly said here it is however i heard his colleague say it was in the other tray. After getting my room key - but not my booking form back i asked what would have happened if the agency was closed. It appears that I would have to pay again or leave. As I live 5 hours away that would have been difficult and as i had no credit card i may not have been able to pay.
So my advice would be to telephone in advance to make sure they have your booking - not that they wont lose it of course. I didnt get the chaps name unfortunately but it is a poor situation when i have a government booking through a credible agency, a confirmation and ID and the hotel would have made me leave with potentially nowhere to go. Also relying on fax in 2013 is somewhat outdated.
As for the hotel itself rooms were Ok but erratic mobile signal. Breakfast was a good choice but luke warm and it needed 5 swipes of a key card to get through various doors to get from outside the hotel to my room. I wont be booking Premier Inn again
- Official Description (provided by the hotel):
- Just over 200m from the Olympic Park - or 19.19 Seconds if you're a certain someone - Premier Inn London Stratford holds the record for 'Closest Hotel to the Olympic Park'. Based inside the Westfield Shopping Centre, it's also the ideal spot for retail therapy or whizzing into central London. See where history was made at the Olympic Stadium and park. Catch a show at the O2 Arena. Hop on a train to the Excel Centre, just a few miles away. Then return to amazing views, spacious rooms and our extra-comfy beds. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Premier Inn, Booking.com, Odigeo and 5viajes2012 S.L. so you can book your Premier Inn London Stratford Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Premier Inn London Stratford Hotel London