Our first stay there was so great that we booked another stay months in advance. Second time around it turned out to be a nightmare. I have been waiting for 10 months for Premier Inn to resolve an issue but never got back to me. Anyway our first night stay with 3 kids which one was 3 months old, we encountered bed bugs to our horror at 3am when it was time for a baby feed. Hubby was riddled with bites and thankfully I didnt put the baby down long on the bed for her feed for her to get bit. We complained to the night manager and she took care of us, got us another room on a fully booked night and helped us move our stuff. Hubby was even told by employees that heard what happened to us that the 10th floor had to be closed off to treat an infestation of bed bugs, so we werent too happy to hear a whole floor had an issue. Finally went to sleep at 5am but then woke up to fire alarms and a hotel evacuation at 6am. Couldnt get back to the room till almost 8am. After catching up on sleep that day hubby and kids woke up to bites that were now swollen, red and itchy. One child had a severe allergic reaction in several areas that we cut our 5 day trip to 4 and because of the swollen bites and lack of sleep due to the bugs we hardly did anything we previously planned to do. Even though we got compensated for our stay, it was definitely a wasted trip. We even had to throw away a lot of items to ensure we didnt bring home any bugs and then need to do costly treatments. We asked that it was only fair for Premier Inn to pay for our luggage, baby bag, kids backpacks and pyjamas that we threw out, but they replied to say we need to supply them with receipts of our items, but who has receipts for items bought months or years ago??? Just very disappointed that they didnt do the right thing by replacing those items and that due to their bug problem we had to shell out money to replace those items as well.
- Official Description (provided by the hotel):
- Just over 200m from the Olympic Park - or 19.19 Seconds if you're a certain someone - Premier Inn London Stratford holds the record for 'Closest Hotel to the Olympic Park'. Based inside the Westfield Shopping Centre, it's also the ideal spot for retail therapy or whizzing into central London. See where history was made at the Olympic Stadium and park. Catch a show at the O2 Arena. Hop on a train to the Excel Centre, just a few miles away. Then return to amazing views, spacious rooms and our extra-comfy beds. ... more less
- Also Known As:
- Premier Inn London Stratford Hotel London