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“Best new opening in London”

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Conrad London St. James
Ranked #52 of 1,069 Hotels in London
Certificate of Excellence
London, United Kingdom
Level 6 Contributor
416 reviews
157 hotel reviews
common_n_hotel_reviews_1bd8 272 helpful votes
“Best new opening in London”
Reviewed 18 February 2013

Wow! I can only echo the similarly gushing reviews on here for this newly opened gem in London - it is a fabulous hotel

The location is right by St James' Park and tube station, 2 mins walk to Buckingham Palace/Big Ben/Westminster Abbey, 5 mins to Westminster tube, and a gateway to the green heart of Central London being the linked up St James' Park, Green Park and Hyde Park. This location is so good I don't know why other big hotels haven't found it yet.

We checked in to the marble lobby with its gorgeous vanilla smell and were warmly greeted by the staff, all of whom were really friendly. Despite using our freebie night as Priority Club members, we got upgraded to a superior room which was beautiful. Full marble bathroom with huge shower and separate deep bath, good products, robes and slippers and in the room itself a fabulous glass wall TV with TV and radio channels you could pipe into the bathroom. Plus a lovely plate of fruit and handmade chocolates - nice touch. We dined at the Blue Boar which was also memorably excellent being kind of an upmarket Bodeans with excellent quality food in a smokehouse setting - we are counting the days until we can return for dinner there again, and loved the red rose for ladies on Valentines night.

Again despite being on a free night, they allowed us late check out so we walked the 1 minute through to St James' Park to enjoy a bit of early Spring on a rare sunny day! And finally on check out, we advised we'd drunk cokes from the mini bar to which they replied - they're complimentary!

We are Londoners and stay in lots of top end London hotels but this one was truly memorable. We were so sorry to leave! Thanks to everyone there for such an excellent experience

  • Stayed February 2013, travelled as a couple
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Helpful?
Thank Karen7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Bognor Regis
Level 3 Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 February 2013

This virtually brand new hotel is very well located. Straight opposite St James Park underground station and only a few minutes walk from the Houses of Parliament, Downing Street and Nelson's Column. Buckingham Palace is also within easy walking distance. The hotel design is very good with well sized bedrooms and an excellent club lounge. Service at the reception desk and in the club lounge is helpful and attentive. If you are visting London, this is the hotel to head for.

Room Tip: Have a club room and enjoy the club lounge
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  • Stayed February 2013, travelled as a couple
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Helpful?
Thank dfall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridgeshire, United Kingdom
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 February 2013

Very friendly welcoming staff, attentive and the most fabulous feasting tables of fresh seafood, cold meats and a variety of salads...and that was just for starters! Then we had the choice of mains before being able to help ourselves to the dessert table. All this and unlimited bloody marys and bucks fizz. The food was of such a high quality, we were really full but were comforted by the fact we had eaten fresh, well sourced produce. A lovely way to spend a Sunday. A good walk needed afterwards but luckily St James's Park is on the doorstep.

  • Stayed February 2013, travelled as a couple
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Helpful?
Thank Gilo311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aliso Viejo, California
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 February 2013

To choose to stay at a hotel that has been open for only 1 day is quite a risk. Nevertheless, I decided to risk it with my stay at the Intercontinental Westminster because the hotel was just blocks away from Buckingham Palace, Westminster Abbey, and a number of other key London tourist sites, yet it was a small, intimate hotel located in a quiet area not totally overwhelmed with tourists.

It turned out to be an exceptional decision. Before the hotel was officially open, I sent an email to the general concierge email address with some questions and requests for my stay. The very next day the head concierge, Ashley Harman, took the time to call me personally. He said “it’s so much better just to reach out and make the personal connection.” He listened carefully to my questions and requests for input, subsequently making fabulous recommendations and all of the necessary reservations. He not only arranged for an exclusive tour of Buckingham Palace, he put me in touch with a guide service that arranged a private tour of Leeds Castle. When we arrived at Leeds, we literally had the caste and the grounds completely to ourselves for the first 2 hours before it opened to the public. Ashley even sent one of his staff members to the vicar’s office at Westminster Abbey on our behalf to confirm the protocol for attending the midnight mass on Christmas Eve.

Upon our arrival, it was as if the entire staff already knew who we were. The fact that I remember all of their names including Adrian, Raphael, and Zsolt of the concierge staff and Julius, Liang, and Giorgia of the front end staff says a lot about how they engaged us, and were so personally helpful and attentive to us during our stay. For example, I inquired whether the hotel could bring up a humidifier to my room, but being so new, they did not have one. The next thing I knew the staff went out and purchased one. Giorgia was there to greet us when we arrived and she was there at the front desk at 6am the day we checked out. Based on her demeanor, it was clear that she (and all the staff at the hotel) truly cared about the quality of our stay and genuinely wanted to receive any and all feedback on how we could help them improve. It was a pleasure staying at the InterContinental London Westminster. I would recommend it without reservation.

  • Stayed December 2012, travelled as a couple
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Helpful?
3 Thank TracyK95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
1 review
Reviewed 15 February 2013

Regularly come here for breakfast, exceptional service in the lounge and beautiful setting. Does not feel like small compact hotels in London. Shame the gym isn't open to out house guests. Any chances of it being?

  • Stayed February 2013, travelled solo
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Helpful?
Thank Ayesha3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 February 2013

We can’t say enough about the hotel, a truly beautiful and luxurious place to stay in a great location. Our stay was just wonderful. The staff were professional, friendly and extremely helpful and they couldn’t do enough for us. Our room/suite and bathroom was plush and luxurious, equipped with top quality up-to-date technology and appliances. We were amazed by the range of dining options in the hotel and the variety of menus available. The food was truly delicious. The hotel proved to be ideally located for sightseeing and shopping. Many well-known landmarks including Buckingham Palace, Big Ben, Westminster Abbey and the London Eye only a short walk away, and it only took us about 25 minutes to walk to Harrods, and having the tube station directly across the road was an extra bonus. We thoroughly enjoyed our stay in the Intercontinental Westminster and would highly recommend it!

  • Stayed February 2013, travelled as a couple
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Helpful?
1 Thank DK D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ATHENS
Level 5 Contributor
67 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 13 February 2013

The hotel is extremely beautiful, located just opposite st James station, minutes from Abbey and Parliament. It is brand new and its decoration is adorable. The lobby lounge is the most elegant ever and everywhere you can smell fresh flowers. The room is perfect, the bathroom huge, the linens and towels bring you to heaven. We visited the executive club that was one of the best I have ever visited. Breakfast, sweets and canapés were delicious.
Service is the strong point of this hotel. Everybody here works to make you happy. Yes, they do not speak all perfectly English, but you are in London, the most international city in Europe! Congratulations to all of you guys, working at reception, concierge and executive club, because you do your job perfectly!

  • Stayed February 2013, travelled as a couple
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Helpful?
Thank MCEAAthens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Conrad London St. James

Property: Conrad London St. James
Address: 22 - 28 Broadway, London SW1H 0BH, England
Phone Number:
Region: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #52 of 1,069 Hotels in London
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Conrad London St. James 5*
Number of rooms: 256
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