Chose the hotel primarily for location for a theatre break in the Capital. It's large, modern - and the normal word to follow is impersonal but not at all. The staff were charming, from the doorman who found us a car park space right outside the door (saving us a 10 min walk and £29 in parking costs), to the welcome we got at reception, the restaurant staff. It felt like they cared that we had a good time. Got an unasked for upgrade to a suite as mentioned it was our wedding anniversary. Had a lovely meal in the restaurant, great cocktails in the bar. The Pimms cocktail at £12 that I didn't like I was not charged for. The only reason I don't give 5 stars is:-
1. Decor in restaurant is brown, brown, brown - very dull
2. Beautiful lounge area next to the restaurant but too cold to sit in
3. All food and drink was lovely apart from tea and coffee which was disgusting
Really, highly recommended, also on a quiet road so no traffic noise and right opposite St James Place tube so very convenient for theatre land and for many tourist spots.
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