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“New Hotel”

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Conrad London St. James
Ranked #46 of 1,090 Hotels in London
Certificate of Excellence
Paris, France
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“New Hotel”
3 of 5 bubbles Reviewed 27 June 2013

This Hotel has a great location. It is near from all the main attractions of London but away from the noise. The staff was nice and professional exept at the check out, I was not even asked how was my stay, the receptionist did not wish me a safe trip back and did not even ask to help me with the bags. Also, the breakfast was not 5 stars.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Nawal B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Conrad London St. James, responded to this review, 13 July 2013
Dear Nawal B,

Thank you for your feedback on your recent stay with us. We take our guest comments very seriously and always strive to provide the best in comfortable and friendly accommodations. We're regret you were not fully satisfied with the service received at check out. We were pleased to see such high marks for Cleanliness, Rooms, Service, and Sleep Quality. We hope that you give us a chance in the future so we may show you the full level of service for which we are known.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask.

Sincerely,

Adrian D.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,789 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (412)
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English first
Sheffield, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 27 June 2013

Spent a weekend here recently and it was lovely - luxury all the way. We arrived early but it was no problem and we were promptly checked in. We also had our room upgraded which made it all the more special. The bed was the most comfortable I have ever slept in, the pillows perfect. Slippers and bath robes provided as well as Molton Brown amenities in the bathroom. Bathrooms in london are usually tiny but not this one - marble floors, big walk in rain shower and separate bath. Rooms are very stylish, loved the TV wall.

Staff were friendly but never intrusive which is how it should be. Had full english breakfast in the morning which was also very nice. The location is very good, just round the corner from buckingham palace and there is also a tube station right across the road. Nice quiet area, away from the main hustle and bustle.

If you want a bit of luxury, you cant beat this hotel.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
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Helpful?
Thank Jasper3322
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabethton, Tennessee
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 bubbles Reviewed 26 June 2013

We stayed 8 days at this newly-renovated and truly lovely hotel. As other reviewers have mentioned, the standard rooms are just large enough to accommodate two people, but the king-sized bed in our room was luxurious and comfortable and the waterfall shower in the bathroom was always a treat after a long day of strenuous sight-seeing. The location couldn't be better, with the St. James tube station and a Starbucks right across the street, and Westminster Abbey just a 5 minute walk. Towards the end of our stay we also figured out that it was even more convenient than the subway, and much easier on the feet, to catch the bus along Victoria Street to go to Trafalgar Square. This hotel even had a bank of electrical outlets above the desk to accommodate 1 appliance each from countries that use other plugs -- something we hadn't seen before. I am still baffled, however, as to why even high-end recently renovated European hotel bathrooms don't have electrical outlets that will allow the use of hair driers or curling irons. Every morning I pushed glassware on the shelves above the minibar aside to use the mirror in the bedroom to dry and curl my hair. Small concern, but given every other convenience, luxury and attention to detail in this lovely hotel it was the continuation of a standard European oddity. Nevertheless, we had a wonderful time here.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank Temperate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Market Deeping
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 24 June 2013

Excellent soprings to mind - great service , fantastic staff - Special priase for David - who was the first member of the team to meet and greet us - set the standard high, and the rest of the team continued .

We arrived slightly early , but the staff were not at all worried or put out , we were offered Tea nad coffe which was realy very nice , and we were adcvised as soon as outr room was ready.

Excellent facilities, very clean and well laid out.


Will certainly visit again , and stop longer..a great experience

Room Tip: Any , all are very good. No geat views , no noise
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JSD6228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sutton Coldfield, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 24 June 2013

Stayed for two nights recently with my friend as a birthday treat. The hotel is in an excellent spot, less than 10 minute walk to Buckingham Palace one way and Westminster the other. Tube Station opposite hotel couldn't have been more convenient. We went to see Wicked at the Apollo Theatre again less than a 10 minute walk. Lovely lounges in the hotel to have tea or coffee, one late afternoon a harpist was even playing. We stayed in a Classic Room which was really lovely, the beds were so comfortable. We had a wonderful stay at this hotel and thank you to the staff who were all so nice and helpful. I was that impressed with the hotel that I have booked to stay there again next month when I visit London.

Room Tip: Rooms facing Courtyard are quieter.
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  • Stayed June 2013, travelled with friends
    • Value
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Helpful?
Thank Mel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Boston, Massachusetts, United States
2 reviews
4 of 5 bubbles Reviewed 23 June 2013 via mobile

I stayed here for 9 days on a mix of business and pleasure. The location was easy walking distance to my office and also to many of the tourist attractions. I was able to walk to Piccadilly Circus, Buckingham Palace, Leicester Square, and Parliament - all very easily. Everything is within a couple miles of hotel.

The lobby and rooms are really beautifully designed. The place has a sleek and modern aesthetic. The rooms are not very large, but they are nicely laid out. I felt very comfortable being here for over a week. The hotel dedicates quite a bit of space to the bathrooms, which have both standalone showers and bathtubs.

The service was prompt and attentive, but almost invisible, which I liked. Everyone was friendly, but not overbearing. The room was really nicely refreshed when I returned every evening.

I would definitely come back and stay here again, but there were a couple drawbacks to note. First, the lobby is heavily perfumed, like as overwhelming as an Abercrombie store. It is pretty gross. Second, I stayed in two different rooms and both had showers that leaked. They look very modern, but they will get water all over the bathroom floor. I'd suggest doing your best not to spray water near the walls or door. Last, there is a gym in this hotel, but it is really tiny and basically not worth having. If you want to work out, you are better off going for a run.

Stayed June 2013, travelled on business
Helpful?
Thank Emily W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boca Raton, FL
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 June 2013

We thoroughly enjoyed our stay at this hotel. The staff was very professional, friendly and attentive and the rooms were high quality, spacious and comfortable. Location was quiet yet convenient to attractions and transportation.
Loved the TV in the mirrored wall and the luxurious deep bathtub with choice of handheld or rain shower. Also loved the espresso machine and complimentary water and nicely stocked fridge and selection of glass stemware.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amywwd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Conrad London St. James

Property: Conrad London St. James
Address: 22 - 28 Broadway, London SW1H 0BH, England
Phone Number:
Region: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #46 of 1,090 Hotels in London
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Conrad London St. James 5*
Number of rooms: 256
Reservation Options:
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