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“Excellent hotel” 5 of 5 bubbles
Review of Conrad London St. James

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Conrad London St. James
Ranked #41 of 1,087 Hotels in London
Certificate of Excellence
Tel Aviv, Israel
Level Contributor
93 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Excellent hotel”
5 of 5 bubbles Reviewed 15 May 2014 via mobile

Extremely comfortable hotel with great service. Stayed in a superior room which came with a fantastic rain type shower and a media center that let's you connect a laptop or other device to the TV and speakers. Breakfast is a combo of buffet and individual order so your eggs are my fresh and made to order. Location is a bit away from town, theatre etc but it is right across from the underground so easy to get anywhere.

Stayed May 2014, travelled on business
Helpful?
Thank Plsugarman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LONWMHotelMgr, Executive Assistant to General Manager at Conrad London St. James, responded to this review, 19 May 2014
Dear Guest,

Thank you for choosing to stay at the InterContinental London Westminster on your recent trip to London and for taking the time to write your lovely feedback. We are all looking forward for your return.

Best regards,
Liz Thompson
Executive Assistant to GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,727 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (404)
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Saratoga
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 14 May 2014

The location of this hotel is hard to beat. Close to everything! Our room was fantastic and their service was first class. Our original room wasn't ready when we arrived, and we were upgraded to a superior room. It was a truly 5-star hotel experience. We will definitely return.

Room Tip: We were upgraded to a superior room and it was fantastic.
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  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Oldwinery L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LONWMHotelMgr, Executive Assistant to General Manager at Conrad London St. James, responded to this review, 19 May 2014
Dear Guest,

It is indeed very gratifying to learn that we were able to deliver the high level of customer service that we are renowned for. We very much enjoyed reading your succinct review that so beautifully summed up all that is best about InterContinental London Westminster. Thank you very much and looking forward to your next visit.

Best regards,
Liz Thompson
Executive Assistant to GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 13 May 2014

My husband and I stayed for a Saturday night last weekend. I read the reviews on tripadvisor and took the decision to pay for membership of the Ambassadors Club - it was a worthwhile investment. We got upgraded to a studio suite and enjoyed free fruit, water and chocolates in our room. The room was very pleasant - only lacking a full length mirror. I liked the provision of coffee and tea making facilities and fresh milk. An added great touch, for runners like my husband, was the little guide to running and jogging in the area that hangs in the closet. We very much enjoyed our breakfast in the room - our breakfast was prepaid so we only had a £7.50 tray charge to pay for a sumptuous and lovely breakfast (I had waffles with berries and my husband had an omelette).

Room Tip: We were in room 143.
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  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sarah W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LONWMHotelMgr, Executive Assistant to GM at Conrad London St. James, responded to this review, 19 May 2014
Dear Sarah,

Thank you for choosing to stay with us and for joining the renowned InterContinental Ambassador loyalty club. You will receive not just an upgrade but heaps of other benefits. Indeed, it was a very smart idea. On your future stays, do let us know should you wish to have the full length mirror arranged in your room and we will organise it for you. Many thanks for your wonderful feedback and for taking the time to document it. We all look forward to have you again.

Sincerely,
Liz Thompson
Executive Assistant to GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
122 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 13 May 2014

The hotel is in the heart of London very near to the London Eye and all the tourist attractions of London a waking distance from Buckingham Palace still is is quite there is a nice Pub serving good pub food and a good selection of Beers next to the hotel an added advantage , the hotel serves good wines and drinks in their own bar as well ,. The breakfast has a wide selection .
The only negative is for Indians the hotel does not serve any Indian Dishes which is a normal thing in all hotels in the UK .

Room Tip: Try to request for a room not facing the Road if you want a quite nights sleep however the hotel is...
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  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gautam K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LONWMHotelMgr, Executive Assistant to General Manager at Conrad London St. James, responded to this review, 21 May 2014
Dear Guest,

Indeed, the InterContinental London Westminster's unrivalled location is in the heart of London which is well placed for both business and tourism. Thank you very much for choosing to stay with us on your recent visit to London and for sending us your nice feedback. It's a shame that our menu does not have Indian dishes however I suggest also to please try our wonderful culinary offerings. Let us know of any dietary requirements you might have and I'm sure our kitchen team will do whatever they can to serve your needs. Otherwise, we can also suggest good Indian restaurants nearby. We hope to see you again.

Best regards,
Liz Thompson
Executive Assistant to GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maricopa, Arizona
Level Contributor
392 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 234 helpful votes
4 of 5 bubbles Reviewed 12 May 2014 via mobile

Stayed here for three nights following a transatlantic cruise. We were booked with a senior rate. We wanted to extend for one additional night and they wanted over 250 pounds more for that night. That's about $400 additional over our existing rate. They would not bend on that either. So, off we go and we get to tell our story to the world. The restocking of towels and coffee pods was always incomplete and we had to call reception for these. The hotel is nice and in walking distance to many attractions. My original review was going to be five stars stating that we got what we paid for, but unfortunately they didn't live up to our expectations. And because of this we will not stay here again. The competition is too stiff and there are just so many other hotels to choose from.

Stayed May 2014, travelled on business
Helpful?
Thank TheWiseOldOwl2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LONWMHotelMgr, Executive Assistant to General Manager at Conrad London St. James, responded to this review, 13 May 2014
Dear Mr Waterman,

We truly appreciate your very honest review. Thank you for taking the time to let us know of your feedback otherwise we wouldn't have known your concerns. Our sincerest apologies if the towels and coffee pods were not refreshed/replenished whenever needed. It is unfortunate that you found the extra night rate too high which prevented you from extending your stay and from fully enjoying your visit. We hope that you will give us another opportunity to restore your trust in us.

Kind regards,
Liz Thompson
Executive Assistant to GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 10 May 2014

Stayed here for one night, wished I could stay longer. Friendly efficient staff, excellent room and fabulous location. Especially loved the huge well appointed bathroom. Would definitely stay again when in London.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank lindalou80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LONWMHotelMgr, Executive Assistant to General Manager at Conrad London St. James, responded to this review, 12 May 2014
Dear Guest,

Thank you for choosing the InterContinental London Westminster hotel on your recent trip to London. I am pleased that you enjoyed your room and its spacious bathroom. I'm sure you will have more opportunities to stay here and enjoy further the comforts of the hotel. We all can't wait for your return.

Regards,
Liz Thompson
Executive Assistant to GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
129 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 bubbles Reviewed 9 May 2014 via mobile

You can't go wrong with intercontinental hotel. One of my favourite hotels. I stayed here for 8 nights (breakfast included) and not disappointed! Service is friendly, attentive, breakfast was really good! They have a salad / breakfast bar, fresh yogurt, orange juice, etc!

Do get breakfast included deal otherwise breakfast for two can be £70-100 easily!

Stayed November 2013, travelled as a couple
Helpful?
Thank May Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LONWMHotelMgr, Executive Assistant to General Manager at Conrad London St. James, responded to this review, 12 May 2014
Dear May,

Thank you for your continuous loyalty to the InterContinental brands. We would love to have you again for another stay and I am sure your experience will be just as great as this time.

Regards,
Liz Thompson
Executive Assistant to GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Conrad London St. James

Property: Conrad London St. James
Address: 22 - 28 Broadway, London SW1H 0BH, England
Phone Number:
Region: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #41 of 1,087 Hotels in London
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Conrad London St. James 5*
Number of rooms: 256
Reservation Options:
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