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“Nice Hotel”

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Conrad London St. James
Ranked #51 of 1,067 Hotels in London
Certificate of Excellence
Boston, Massachusetts
Level Contributor
44 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Nice Hotel”
Reviewed 7 June 2014 via mobile

My wife and I stayed here for 3 nights for our anniversary. The hotel is very nice with great room layouts. The staff is very friendly and the location is awesome. They also have a great selection of local beers from the lounge.

Stayed May 2014, travelled as a couple
Helpful?
Thank Charles K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LONWMHotelMgr, Executive Assistant to GM at Conrad London St. James, responded to this review, 11 June 2014
Dear Charles,

We are truly honoured that you chose the InterContinental London Westminster to celebrate your anniversary and I am pleased that you enjoyed your stay. Thank you for recognizing our team, rest assured I will share your comments to all. We hope to see you again.

Regards,
Liz Thompson
Executive Assistant to GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (428)
Date | Rating
  • Arabic first
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  • Danish first
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English first
Riyadh, Saudi Arabia
Level Contributor
137 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 7 June 2014

....and extremly guest oriented staff. We already have been to London a couple of times, but always at other 5* hotels. This time we tried Interconti Westminster and from now on this will be our preferred hotel. Rooms are nice as well, free Internet was available and as mentioned before, staff was very polite.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dina_and_Juergen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LONWMHotelMgr, Executive Assistant to General Manager at Conrad London St. James, responded to this review, 11 June 2014
Dear Guest,

We make every effort to maintain the high standards of quality service delivery we are renowned for, and we are delighted that we have been successful in achieving this during your stay. Thank you for your kind comments and we are all very thrilled to have you again.

Sincerely,
Liz Thompson
Executive Assistant to GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lewes, United Kingdom
Level Contributor
116 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
Reviewed 6 June 2014

Reception refused to let my wife come to my room despite having asked me to sign her in and leave her details at reception. When she arrived they were rude to her and a guest who I had also signed in.
A pity, because apart from that the hotel was good.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank GOG316
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LONWMHotelMgr, Executive Assistant to General Manager at Conrad London St. James, responded to this review, 10 June 2014
Dear Guest,

Whilst I am pleased that you liked the hotel, I am deeply concerned about how you described your encounter with one of our receptionists. I am genuinely sorry if this is your impression. Guests' safety is one of our priorities, thus we require identification to whoever needs to enter the room. Nonetheless, we hope that this incident will not stop you from coming back to the InterContinental London Westminster. We thank you for staying with us and for taking the time to write your feedback.

Kind regards,
Liz Thompson
Executive Assistant to GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tetbury, United Kingdom
Level Contributor
65 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 6 June 2014

First stay in the IC Westminster. Hotel is located well and the room was a good size although our room had no view other than roofs and air conditioners.
We opted to upgrade to club level which was OK ,but no bubbly at all on offer. This surprised us as the IC Park Lane always offers Moët during the happy hour.
Although we have no complaints of note we still prefer the IC Park Lane and in future will return there.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Toptown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LONWMHotelMgr, Executive Assistant to General Manager at Conrad London St. James, responded to this review, 11 June 2014
Dear Guest,

Thank you very much for your loyalty to the InterContinental brands and for staying this time at the InterContinental London Westminster. I understand how important it is to have the best view however the hotel is located next to high rise buildings. On your next stay kindly make a note in your booking of your request and we will do our best to allocate you on a better view. We recommend for you to try our Unlimited Champagne Afternoon Tea in the main lounge for bottomless champagne. Looking forward to have you again.

Kind regards,
Liz Thompson
Executive Assistant to GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ipswich, United Kingdom
Level Contributor
131 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 6 June 2014 via mobile

Needing a night away without kids we booked this hotel. The room was clean and comfortable with a great bed although for my female taste a little too male. We did not eat in the hotel preferring to explore London and get out and about but it's location is superb and it's very close to lots of the major landmarks. I get the impression it is a hotel mainly for business and political visitors although there were a good number of tourist types in the lobby area. There is free WIFI but it's v slow and for fast efficient WIFI you have to pay £14 per 24hrs. In this day and age super fast wifi should be everywhere and either free or very inexpensive. I would definitely stay there again.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank WifeMumWorker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LONWMHotelMgr, Executive Assistant to General Manager at Conrad London St. James, responded to this review, 11 June 2014
Dear Guest,

Thank you for this commentary from your most recent stay with us at the InterContinental London Westminster. I recommend for you to visit and try our Afternoon Tea at the Emmeline's Lounge and hope this will give you a feminine feel about the hotel. We also have exciting culinary offerings from Blue Boar Smokehouse so you might want to try that as well next time. It's a shame that the WIFI connection did not meet your expectations. Nonetheless, we are very happy that you chose to stay with us and for thinking of staying with us on your future visits.

Warm regards,
Liz Thompson
Executive Assistant to GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mexicali, Mexico
Level Contributor
54 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 6 June 2014

Great modern hotel with a perfect central location on a quiet street, walking distance to many important attractions and you have an underground station just in front. Excellent service and fantastic rooms! Worth the stay. 5 star hotel.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marsfel1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LONWMHotelMgr, Executive Assistant to General Manager at Conrad London St. James, responded to this review, 11 June 2014
Dear Guest,

It is indeed very gratifying to learn that we were able to deliver the high level of customer service that we are renowned for. I am pleased to read how highly you have praised the location, the staff and the rooms. Thank you for your kind words. We hope to see you again at the InterContinental London Westminster.

Kind regards,
Liz Thompson
Executive Assistant to GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grundisburgh, United Kingdom
Level Contributor
72 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 5 June 2014

My husband and I decided to treat ourselves to a last minute escape to London and we were so pleased that we chose to stay at the InterContinental Westminster. All of the staff we dealt were friendly, helpful and efficient. The superior room was modern, clean and well equipped with large bathroom and separate shower room and separate toilet. The room was exceptionally quiet for a London hotel - we heard no street noise and very little from elsewhere within the hotel.The turndown service (with cards indicating the next day's weather placed on the pillows) was a lovely touch. We ate in the hotel's Blue Boar restaurant on our first evening and had a delicious meal, where the waiting staff were extremely attentive. The Blue Boar bar is also well worth a visit, especially to try the beer cocktails. Breakfast was also very good, with a choice of options cooked to order. The location was perfect - just opposite St James Park tube. Lastly, for anyone with an interest in British politics, the decor in the bar and restaurant and the 'do not disturb' cards will bring a smile to your face.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tanyafos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LONWMHotelMgr, Executive Assistant to General Manager at Conrad London St. James, responded to this review, 11 June 2014
Dear Guest,

We could not be happier to read your well written feedback. Thank you for your detailed and lovely feedback. We are always pleased to hear when our guests feel extremely satisfied during their stay with us. We would love to have you return for another stay when you come to London next time and I am sure your experience will be just as great as this time.

Best regards,
Liz Thompson
Executive Assistant to General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Conrad London St. James

Property: Conrad London St. James
Address: 22 - 28 Broadway, London SW1H 0BH, England
Phone Number:
Region: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #51 of 1,067 Hotels in London
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Conrad London St. James 5*
Number of rooms: 256
Reservation Options:
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