Awesome service! Location is within walking distance to all the touristy attractions: Big Ben Westminster, Buckingham Palace, Queens Guard, 10 Downing Street, London Eye. From the time the door was opened until we checked out I "felt like a queen." Service was right on, I have never been shown to my hotel room by the front desk clerk but here we didn't have to search the hallways. The clerk brought us right to our room, showed us the amenities, and assured us that we were welcome. After traveling from Venice we were exhausted. The Club amenities were excellent, food was great, not to mention the wine. The host was always polite and welcome. Although the Club servers were new to the hotel they were the best. The little extra added touches at this hotel were welcome surprises. I have never had a linen throw placed at the side of my bed with slippers. Excellent! We did have to change our room due to the noise outside. The Club floor is the first floor and our room was on the outside of the hotel wall of the hotel, the tour buses stopped here. The staff was right there to move us and pack up our belongings. Husband had no complaints, another plus. This was our first time in London, will be back.
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