This is a nice new hotel, located close to key London attractions. Rooms are well appointed and housekeeping professional. The hotel offers some good dining options and a nicely decorated lounge where afternoon tea is also served. We did not experience the afternoon tea but it looked great. We had a room with executive club access - the club offered a decent selection for breakfast and afternoon snacks but despite advertising the club as closing at 10 PM, they were locking up drinks - including water - at 8 PM and charged for these instead. We complained about this once and they favorably addressed our concerns though. One weak point of this hotel is the concierge service - no matter who was working the concierge desk, they did not seem very helpful. All in all, a good hotel and we would definitely come back.
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