So I wrote a review on the Sapphire before I left for Spain. Upon my return, the Sapphire was fully booked. The management booked a deluxe room for me in the Pearl, which they have a couple of. The other rooms are just as comfortable as they are in the Sapphire. They even let me take a look at the Emerald in case I wanted a room there; I'm not picky and both hotels' standards are of the highest order so I stayed in the Pearl. I even enjoyed my stay in the Pearl better than my stay in the Sapphire, which I absolutely loved! (Read the review)
The management returned the bag they were storing for me while I was away in Spain. And the staff in the Pearl are just as friendly and helpful as they were in the Sapphire.
My room in the Pearl was top-notch. Nice comfortable bed with towels folded into a swan, coffee maker, brand new bathrooms, comfortable chair, tv, and places to store clothes. This and the Emerald are newly finished and look amazing. New lighting and tiling give it an inviting appeal.
The real charm of the Pearl as I mentioned in the sapphire review is the breakfast area downstairs. It's brand new and the full English breakfast consists of many options: croissants, eggs, toast, jam, nutella, butter, coffee, tea, juice, milk, cereal, sausages, hash browns. The chairs are plush and comfortable. And there's a flat screen to catch up on the morning news. It's a great way to start the day and enjoy London. And my room would be completely cleaned with new towels and linens every night I came back from running around London.
Same as the Sapphire, obviously, it's close to shepherd's Bush underground and overground stations as well as Hammersmith underground stations. The Westfield is close by also. It's in a great location, no doubt.
As for the other reviews here, they've lost the plot. (Probably written by uptight, picky types who're never happy in life about anything. Oh well, forget them.) This boutique hotel looks new; it has amazing staff, breakfast, and rooms; and is really comfortable to stay in. And I will definitely stay here every time I return to London.
Proper comfortable. Book it. Enjoy London. Cheers.
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