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Reviewed 23 February 2014

Stayed in the hotel during a business trip - the first room I got was a bit loud - the ventilation system was clearly heard. After the first sleepless night I would probably be disappointed, but thanks to the extremely nice staff (especially Ms. Justyna – who was extremely helpful), I got a new room very fast and everything was fine!
Word of advice, watch out for rooms on the last floor : )

Room tip: The nearby hospital has a pretty loud vent system, don't get the rooms on the last floor.
Date of stay: February 2014
  • Trip type: Travelled on business
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Thank piotrj37
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Linforth, General Manager at London Kensington Hotel, responded to this reviewResponded 27 February 2014

Dear Piotr J,

Thank you for posting your review.

Your feedback is much appreciated. I will share it with our team and especially Justyna who I am positive will be delighted to read your positive comments.

We hope to have the pleasure of welcoming you back on many future occasions.

Kindest regards,

Georgiana Pusnava
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2014

Owing to travel, I was a late arrival (10pm) and was greated with the same courtesy and politness as if I had arrived at 2pm.

The reception staff were all polite and helpful and with food beiong served until 10:30pm I even managed to get a bit to eat. Which considering the hour was very pleasent.

The room was a compact double which was pushed into a corner which would have meant someone climbing over the pther had there been 2 people using this room but very clean and well equiped. Flat screen TV, Ironing board etc. all the usual suspects.

For it's location, it was surprisingly quiet.

On the slightly lesser side of things although the bathroom was very nice the shower did seem to lack a little pressure and it felt a little like "running around to get wet" but having stayed in a different hotel for the previous 2 nights where the shower was like a pressure washer (personally I prefer this) I may be biased.

The nearest tube station is Gloucester Road, which on the TFL website carries a warning that there are some steps to contend with. With lifts but no escalators, use with caution. The stairs to street level are very steep and a spiral.

This being said, it was a good night and a pleasent and welcoming hotel.

Date of stay: February 2014
  • Trip type: Travelled on business
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1  Thank JamesT99
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Linforth, General Manager at London Kensington Hotel, responded to this reviewResponded 27 February 2014

Dear James T99,

Thank you for taking the time to post your feedback.

We are delighted to read that you enjoyed your stay and have found our hospitality up to your satisfaction.

We look forward to welcoming you back on many future occasions.

Kindest regards,

Georgiana Pusnava
Hotel Manager

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Reviewed 16 February 2014

El personal, molt amables i molt disposats sempre a ajudar. Hi tornaré perquè ells ens han fet sentir realment be en aquest hotel de Londres.

The staff, very friendly and always eager to help. I will return because they have made me feel really good at this London hotel

Date of stay: February 2014
  • Trip type: Travelled as a couple
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Thank Marti0107
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Linforth, Duty Manager at London Kensington Hotel, responded to this reviewResponded 18 February 2014

Dear Marti0107,

Thank you so much for your great review.

I am very pleased to read that you enjoyed your stay with us. We always do our outmost to ensure our guests experience memorable stays.

I will share your comments with my colleagues who I am positive will be delighted to see that you are happy.

Hope to see you very soon.

Kindest regards,
Raquel Nogueira
Duty Manager

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Reviewed 10 February 2014

Date of stay: February 2014
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Linforth, Manager at London Kensington Hotel, responded to this reviewResponded 11 February 2014

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Reviewed 7 February 2014

The staff was amazing. Rachel and Jekatrina at front desk were very accomadating. Enjoyed the lobby area too. Very clean rooms. Easy walk to Earls Court exhibition hall and Earls Court Underground sstation.

Date of stay: February 2014
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1  Thank SIOTraveler
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Linforth, Manager at London Kensington Hotel, responded to this reviewResponded 11 February 2014

Dear SIO Traveller,

We very much appreciate your comments regarding your stay at Mercure London Kensington. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,

Raquel Nogueira
Duty Manager

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