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Mercure London Kensington
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Reviews (1,652)
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An Accor traveller
Brussels, Belgium
5616
Reviewed 7 April 2014

  • Stayed: April 2014, travelled with friends
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Linforth, Duty Manager at Mercure London Kensington, responded to this reviewResponded 9 April 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 7 April 2014

Booked a room on the day through Laterooms - rate was £155 no brekko. There were cheaper hotels but the rooms here looked nice and spacious and so we went for this. One of the deciding factors was also that this offered parking and we needed parking for a van overnight. Arrived and was shocked that we were given a room that was tiny! Barely big enough to fit a bed and you had to side step to get to the the side. I had a lot of luggage as had been travelling for a month and I had to use the small coridoor to the hall. The parking was also a bit on the dodgy side - it was a space next to a building that didn't feel entirely secure and we were charged £35 for the priviledge! I looked online to check the room size and was appaulled to see they were offering the same room at £145 with breakfast. I asked reception about if we had the right room as it really was tiny. I was told that the room size was quoted on the paperwork in square feet - I went on the pictures (am sure most of us do) which looked a lot bigger. Asked why we paid more and had no breakfast and wasn't really satisfied with the response - Prices change! My issue was more that the room was so ruddy tiny! Very uncomfortable night - am not convinced the bed was a double (more of a 3/4) and just the lack of space made the whole experience very claustrophobic and at £155 - not worth the money!

  • Stayed: April 2014, travelled on business
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1  Thank Chickabeme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2014

  • Stayed: March 2014, travelled solo
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Linforth, General Manager at Mercure London Kensington, responded to this reviewResponded 3 April 2014

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Reviewed 2 April 2014

Just stay for one night but i really enjoy it. Clean room and very nice buffet! Desk staff and Miss Raquel really help me with the city transport and places to know in London. Location in great close to Earls Court Station we can walk from station to the Hotel. Highly recommended.

  • Stayed: February 2014, travelled solo
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Thank MBeites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linforth, General Manager at Mercure London Kensington, responded to this reviewResponded 3 April 2014

Dear MBeites,

Thank you for your review.

It is a pleasure to read that you enjoyed your stay and have found our breakfast buffet nice.

Your comments have been shared with the team and Raquel in particular and they are all very grateful.

We look forward to welcoming you back on many future occasions.

Kindest regards,

Georgiana Pusnava
Hotel Manager

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Reviewed 31 March 2014

We booked a kingsize room but was upgraded to an executive room. The room was clean and had everything we needed for our 3 night stay. There are many complaints about room size fr other reviews however we found it to be sufficient. Location is excellent with lots of dining options. Earls court and Gloucester rd stations are only minutes away. The staff are very helpful and are always smiling. Highly recommended.

Stayed: March 2014, travelled with family
Thank Leong Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linforth, General Manager at Mercure London Kensington, responded to this reviewResponded 3 April 2014

Dear Leong Y,

Thank you for taking the time to post your review.

We are delighted to read that you enjoyed your upgrade to the Privilege room.

Our aim is to offer memorable stays and enjoyable stays tour guests. It is a pleasure for all of us to see that we have succeeded in your case.

I hope we will have the pleasure of welcoming you back on many future occasions.

Kindest regards,

Georgiana Pusnava
Hotel Manager

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