This will be the 3rd time i've changed my rating of the restaurant. At first i gave it 4 stars, then 2 and now i'm giving it 4 stars again.
This place has always done good food - i've looked at the reviews and generally speaking, even the poor ones don't seem to disagree with this. The Dim sum is as good as anywhere you'll get in China Town - the other dishes are also good - freshly cooked, good ingredients, served hot, quickly etc.
The problem has always been its service (*cough*), which, to put it mildly, has been lacking. This lack of service stemmed from the old manager who worked there. Please believe me when i say i've had just as bad, if not worse, experiences with him than anyone on this site, my own opinion of him not being something that i could really say on a public forum!
As it happens, we were walking by the restaurant a little while ago now, realised the manager wasn't there, so decided to talk to the owner (fluke that the person we spoke to happened to own the place) and tell her what we thought of this guy. Cut a long story short, i'm pleased to say that he's been sacked (the owners have seen the reviews on here and have acted upon them). This happened about a month ago now, and since then, i've been back to eat at the restaurant a few times.
I think it's really unfortunate that they employed this guy to begin with, but since his departure, the place has got a bit more of a relaxed feel (they've also got rid of a couple of the pretty mediocre waitresses who were there and replaced them with a nice waitress whose English is very good), the place is a bit more busy and it's definitely a much nicer place to have a quick munch.
I totally understand why people wouldn't want to go back here and it was only 'cause my g/f loved the food that we even walked back in after the experiences we'd had, but i'm definitely going back and will be happy to recommend it to anyone.
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