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“Lack of basic customer service” 3 of 5 bubbles
Review of Airways Hotel Victoria London

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Airways Hotel Victoria London
Ranked #51 of 567 London B&B and Inns
Castleford, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Lack of basic customer service”
3 of 5 bubbles Reviewed 3 February 2014 via mobile

Although the room and services we received during our stay were fine, the reception staff leave a lot to be desired. While we were greeted politely, as soon as the pleasantries were over, their demeanour changed and he became cool and dismissive. Not what you expect from any hotel staff whether it be a budget hotel, 'middle of the road' or high end. I was very disappointed in this. When I asked where our room was he simply pointed through a doorway and said "up the stairs" - we were on the very top floor!! Numerous flights of stairs later we eventually got to our room. If it wasn't for the ideal location and cheap rate of £59 per night I don't think we would stay here again.

  • Stayed January 2014
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank dancer_boy83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (92)
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Melbu, Norge
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 30 January 2014

Overfurnished small room w 2 beds, space for 1. Clean & tidy, but as also elsewhere TV is ridicolously high up on the wall.
Early checkout at 10.30, 10£ pr hour for "overtime".
Nice Staff.

Alright for short stay, price is ok.

Room Tip: Small&crowded room, only for short stay.
See more room tips
  • Stayed January 2014, travelled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank NicoNor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 25 January 2014

The photos on the website don't do justice to the griminess of this hotel. I suppose location is important, and we were only planning to sleep here, but the whole experience was disappointing. The stair carpets were very shabby, stained and threadbare. The room was similar, with poorly made beds and unidentifiable stains on the carpets, walls and bathroom tiles. Breakfast consisted of a buffet where the croissants were cold, and the coffee was like dishwater, mixed from a machine. Surly staff with no customer service skills added to the overall misery.

  • Stayed January 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Allyballybongo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 23 January 2014

Everyone says hotels in London are small and old, and they were right. The hotel was small with no elevators. The rooms match the pictures they show online, however they are very small even by London standards. Hardly enough room for 3 suitcases. They did not provide the correct amount of towels, and they were not friendly about providing any extra necessities even when we asked. The bathroom was like a broom closet with hair still left on the shower wall from the previous guests. The breakfast room was in the basement and very cramped, with hardly enough seating for a constantly busy room, and was just the bare minimum in terms of food quality. It was not cheap by any means, but for London standards it was on the lower end of the price range and it is in a convenient location (easy walking distance to Buckingham Palace or Westminster Abbey and tons of restaurants - so for that reason, it was acceptable. However, next time we would definitely pay a bit more and have a much nicer hotel somewhere even closer to attractions.

  • Stayed January 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Jayme C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 22 January 2014

Location is excellent.
Bedroom was tiny even for London standards. The "en suite" was freezing cold,due to no heating and also very small. Staff at reception unfriendly and cold. The breakfast room was too small for the amount of guests. Couldn't even get in the door of the breakfast room it was so full throughout breakfast times. Check out is 10.30 am, never experienced such an early checkout in any hotel I have stayed in around the world. £10.00 per extra hour late checkout, which had to be paid in cash to the receptionist, no receipt available.

  • Stayed January 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank 76tifan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwich, United Kingdom
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 bubbles Reviewed 21 January 2014

The room was tiny (though they still managed to squeeze in a double and two single beds) and located in the basement so it had a lovely view of some bin bags and plenty of street noise. The bed was uncomfortable, there was barely room to move in the bathroom and worst of all, there was no hot water for the duration of my stay. The decoration is cheap and grubby. The best thing I can say was that the Wifi worked. Luckily though I was only staying one night because this place really is a dump.

  • Stayed January 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Copenhagen, Denmark
1 review
3 of 5 bubbles Reviewed 13 January 2014

Value for money. A small room with all the necessities, incl. an transformer so we could charge our Danish mobile phones. There was a loooong stairway (our room was on the third floor, but it seemed higher up) - no lift. It was SO close to Victoria stations (both train, tube and coach) which was really nice! I would recommend this hotel - if you want something close to public transportation and you're not planning on spending too much time in the room.

  • Stayed January 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank DDiget
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Airways Hotel Victoria London

Property: Airways Hotel Victoria London
Address: 29-31 St. George's Drive | Victoria, London SWIV 4DG, England
Phone Number:
Region: United Kingdom > England > London > Pimlico
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service
Hotel Style:
Ranked #51 of 567 B&Bs / Inns in London
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Airways Hotel Victoria London 3*
Number of rooms: 37
Official Description (provided by the hotel):
Welcome to The Airways Hotel Victoria London Looking for cheap budget hotels in London? The Airways Hotel may be the answer to your search. We are a family run budget hotels in Central London offering affordable accommodation with quality service.Our en suite rooms are clean and comfortably furnished, and our staff are well trained to ensure they can help you with whatever you may need and are eager to help. Although we are a cheap central London Hotel we have not compromised our quality of service.Our rooms have:Complimentary “Cole & Lewis of London” toiletriesWorld renowned “Hypnos” beds in every room15-22” Flat screen Digital TVTelephoneHairdryerHospitality Tray with tea and coffeeComplimentary Continental breakfastFree Wi-Fi24 hours ReceptionThis bed and breakfast hotel in London is conveniently located in the central area of Victoria. The Airways Hotel is 7-10 minutes walk from Victoria Station, which has links by Underground, Bus, Train and Coach to all parts of London, including tourist sites, and places as far as mainland Europe. Buckingham Palace, Big Ben, London Eye and Harrods are all within 20-30 minutes walk of the Hotel and if you use public transport you are within 40 minutes of all of London’s tourist attractions, including Tower of London, and airports (Heathrow, Gatwick and Luton).This budget hotels in central London is housed in a mid Victorian building in a well conserved residential part of London.The Airways Hotel is the answer for tourist and business travellers looking for a cheap central London hotel in a quiet and safe residential setting. ... more   less 
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