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“Spotless hotel, with the friendliest professional service, and the best breakfast in town.”

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Sofitel London St James
Ranked #26 of 1,063 Hotels in London
Certificate of Excellence
Crawley, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Spotless hotel, with the friendliest professional service, and the best breakfast in town.”
Reviewed 17 July 2012

Only an overnight stay, but everyone went out of their way to be courteous and friendly. The room was spotless and everything replenished after the evening turn down.
The bar staff were knowledgable, and the choice and presentation at breakfast was probably the best I've seen in th uk.
Thankyou, we will certainly stay again next time we have a special occasion to celebrate in London.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dave W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, 18 July 2012
It is quite enjoyable to hear that we have met and may I say exceeded your expectations in terms of standard of services. We genuinely and kindly serve all of our guests and the team and I appreciate your complimentary remarks.

The Executive Chef, Vincent Ménager, was glad to read that you have had such a pleasant experience for breakfast in our restaurant "The Balcon".

We look forward to your stay when you next visit London.

Best regards,

Denis Dupart
General Manager
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Melbourne
Level Contributor
354 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
Reviewed 16 July 2012

This hotel is located right next to Piccadilly tube and Soho so has lots of great restaurants incl. Chinatown, and walk to the best musicals in the West End, Buckingham Palace, the famous parks and the red light district (if you like)! The rooms are comfortable without being amazing and the views are limited. The breakfast and gym is good . However, what really took my breath away was the stunning spa. Looks and smells divine, totally state of the art design and facilities including an excellent steam room, great treatment choices (but book ahead) and a friendly, knowledgeable team. In good Sofitel tradition, all of them are from France. Magnifique!

Room Tip: Try to get a room with a decent window to let in light and an aspect over the street.
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tania d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, 18 July 2012
I can tell that you have been all over Sofitel London St James areas. Thank you for letting TripAdvisor surfers know about your satisfaction regarding our high standard of services.

And thank you also for such compliment related to our So-SPA. It is indeed one of the most enjoyable ones in London according to our guests.

I look forward to welcoming you back soon.

Best regards,

Denis Dupart
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tokyo, Japan
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 16 July 2012

I stayed three nights here and there was not a single thing to complain about.
The view from my window was not so good but that was not what I expected. The room was spacious compared to other London hotels and it was very clean.
The service was excellent , and I had a dinner and breakfast which I highly recomend.
I have a favorite hotel near Knightsbridge but I shall return here for sure.

  • Stayed July 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Naoko O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, 17 July 2012
I am truly grateful for your feedback. It was a real delight hosting you at Sofitel London St James.

We genuinely love to indulge all of our guests and it has been a honour to meet your expectations in terms of level of services.

We have put a lot into the refurbishment of the restaurant The Balcon. I am so glad that you have enjoyed your meals as well as the very special atmosphere of this place.

I am looking forward to your next visit.

Best regards,

Denis Dupart
General Manager
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Orlando, Florida
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 15 July 2012

Professional service without compromise. Wonderful location within walking distance to many sights! Rooms were luxurious and breakfast was just lovely.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank AndrewC99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, 31 July 2012
I thank you for your kind words related to our high standard of services. Indeed we do not compromise on delivering the best personalized service possible to all of our guests.

The Executive Chef, Vincent Ménager, and I are thankful to your praise feedback regarding breakfast as only the freshiest seasonal products are used to cook each and every single dish.

I look forward to your next stay at Sofitel London St James.

Best regards,

Denis Dupart
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
84 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 15 July 2012

Great location & facilities.  Very helpful staff & great service.  Good wifi.  The most amazingly comfortable bed we have ever slept in in an hotel.  Great pub.  Only negative is the bathroom which was very small; shower/bath controls difficult to work out and the hot towel rail is dangerous as it is easy to want to hold onto whilst stepping out the bath.  Previously we stayed in room 509 (I think), a room which is much more spacious & has far better bathroom than 220 - in fact its difficult to believe they are the same standard. Sofitel St James remains our hotel of preference in London & we will definitely stay at this excellent hotel again

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Sofitel London St James, responded to this review, 16 July 2012
I was delighted to read such positive a feedback as your satisfaction is our utmost reward. Thus we try and keep up with an excellent level of service at all times.

The peaceful environment that we have implemented at Sofitel London St James is also valuable to our guests' serene state of mind.

I look forward to welcoming you back soon.

Warm regards,

Denis Dupart
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
FRESNO
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 14 July 2012

The service at this hotel is first class. Staff goes out of its way to take care of its guest. Location is excellent, just a block away from Picadilly station. Walking distance to National Gallery, Westminster, London Eye. Comfortable lounge and nice bistro restuarant.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank N252FA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Sofitel London St James, responded to this review, 16 July 2012
I was truly glad to read your positive feedback regarding our high level of services. Being a "first class service" is our best reward. Thank you so much for letting TripAdisor surfers know about your impressions.
Indeed we always try and go the extra mile to impress all of our guests.

It is also a joy to hear that you have enjoyed your experience at the St James Bar as well as the restaurant The Balcon.

I am looking forward to your next stay.

Best regards,

Denis Dupart
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 July 2012

We stayed here while visiting family and couldn't find fault.

The staff are friendly and very helpful. The rooms were very comfortable. Service was excellent as was the afternoon tea. This place is great value for money.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LouiseKevin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Sofitel London St James, responded to this review, 16 July 2012
I thank you for stating quite a large range of our assets here at Sofitel London St James. It is always a pleasure to hear satisfied guests.

I look forward to welcoming you back.

Best regards,

Denis Dupart
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel London St James

Property: Sofitel London St James
Address: 6 Waterloo Place, London SW1Y 4AN, England
Phone Number:
Region: United Kingdom > England > London > St. James's
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#11 Family Hotel in London
#13 Spa Hotel in London
#16 Business Hotel in London
#21 Romantic Hotel in London
#26 Luxury Hotel in London
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Sofitel London St James 5*
Number of rooms: 183
Official Description (provided by the hotel):
Sofitel London St James lies discreetly at the very heart of London. Created in a magnificent grade II listed building, the 183-room hotel boasts accommodation to suit every taste. The hotel features a restaurant, "The Balcon," an elegant cocktail bar, the St James Bar and a chic yet cosy Rose Lounge, ideal for afternoon tea. The hotel is the perfect place to unwind with So FIT, a gym and relaxation space, and a luxurious spa, So SPA. ... more   less 
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Also Known As:
Sofitel St James London Hotel London
Accor St James London
Sofitel London
London Sofitel St James

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