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“Spot on service, great location”

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Sofitel London St James
Ranked #24 of 1,069 Hotels in London
Certificate of Excellence
London, United Kingdom
Level 6 Contributor
124 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
“Spot on service, great location”
Reviewed 10 October 2012

Fantastic service. My second review of this hotel and once again praises for the service that the F&B team delivers. I would like to thank the Bar Manager, Mathieu Bruno, for his impeccable service and kindness as well as the rest of his team especially the young Italian barman (forgot his name, sorry!) that went the extra mile with a generosity in his service that made our stay. Thanks!!
We will be back, this hotel is superb.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FraHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, 12 October 2012
I thank you very much for your generous feedback regarding our high standard of services.

Our utmost reward is to read our guests satisfaction. The team and I are grateful to you for taking the time to drop some extremely positive words about your experience at Sofitel London St James.

A très bientôt,

Denis
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Steenokkerzeel, Belgium
Level 4 Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 9 October 2012

When in London I have been since many years been staying at the Sofitel London St James. It is not only a superb location but also a truly exquisite hotel. However the real greatness of any hotel depends primarily on the quality of the staff and this is what truly differentiates a hotel from others. The staff go out of their way to make one's stay memorable and they do recall your name which make it personal. I can only highly recommend this hotel

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jean M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, 12 October 2012
It was a delight to read such a positive feedback as yours and I thank you for that.

One of our assets is our central yet quiet location on Waterloo Place. We are a haven of peace among the London commotion.

However, our main asset is our Sofitel London St James ambassadors. We serve all of our guests with passion and they can feel it.

We look forward to your next visit.

A bientôt,

Denis
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Edmonton, Canada
Level 5 Contributor
69 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 9 October 2012 via mobile

We booked a junior suite and we were upgraded to a prestige suite. Room was huge with separate living room area that included a second television. Two washrooms one with a separate bath tub and shower. Bottle of champagne and cake was left in our room for our anniversary, nice touch. Wifi was included and so was breakfast which we had in our room, breakfast was excellent. We walk to some of the major attractions from the hotel including st. James park, Westminster abbey, Piccadilly Circus (2 minutes away), and Trafalgar Square. The hotel staff were friendly and helpful. Drinks and a snack in the lounge, although expensive, were great, great atmosphere. I cannot speak for the hotel restaurant, but it looked good and appeared to be busy. Would definitely stay at this location again.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BNWallace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, 12 October 2012
We try our utmost to please and surprise our guests at any possible occasion. We were then very happy to enhance your experience at Sofitel London St James with all the attentions provided to you.

We are dedicated to our guests satisfaction and I am delighted to hear that we have achieved our aim.

Looking forward to your next stay.

Au revoir,

Denis
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Belgium
Level 5 Contributor
65 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 8 October 2012 via mobile

Me and my wife had the pleasure to stay in the Sofitel St James. The service was perfect. The rooms are spacious and well decorated. The Sofitel beds and linen are well known by most of the regular customers of the Sofitel and they give you the best night you can have outside of your home.
We tested the fitness room which really was well equipped with nice touches like a water fontain and the current newspapers
We also stay at the bar for dinner and the food was excellent and again the service was perfect.
The location of the Sofitel is very convenient on Waterloo Pl and not far from the shopping area

So in few words we had an excellent experience with the Sofitel St James

Stayed October 2012, travelled as a couple
Helpful?
Thank AlbertBelgium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, 12 October 2012
The whole team and I thank you for taking the time to mention your perfect experience at Sofitel London St James.

As a matter of fact we love our guests and cannot help indulging all of them.

I can tell that once again Sofitel Luxury Hotels has achieved its goal in taking you to sleep like onto fluffy clouds thanks to MyBed, its unique bed concept.

I am pleased to read that you have enjoyed your dinner at the St James Bar. May I suggest you to try our restaurant The Balcon upon your next visit? You will also enjoy it very much.

A très bientôt,

Denis
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Bedford, England, United Kingdom
1 review
Reviewed 6 October 2012

this has to be one the best hotels in london if not the best in my opinion,the place is so elegant & delightful you just blown away.tremendous room service & very helpful staff.rooms are so clean & looks so pretty & the bathroom is spotless.this place is surely gona make you want to come here many time if you can afford it though but i was here for buisness but would come if for pleasure.really loved my stay.

  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scotty S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, 8 October 2012
I truly thank you to rank us as the best hotel in London. You really made my day!

As a matter of fact we put a lot into serving all of our guests with a genuine passion and I am most happy to hear that you have felt it.

A très bientôt.

Denis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
41 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 5 October 2012

Stayed here for the second time in August. I love this hotel and we get a good rate however full rate is overpriced! We had a lovely afternoon tea in the Rose Lounge which was the first time we have got around to doing this in all the times we have been to London, the waitress who served us in here was very polite and friendly. The room was spotless and upgraded on arrival, the only let down of our stay was that on the second morning our breakfast didn't arrive and we had a train to catch! We went to the reception and asked for reimbursement for breakfast, they refused to entertain us and were rather rude to be honest. The manager of the restaurant then came over and offered a full refund as he could see that there was a problem at reception and it was one of the waitresses in breakfast that had sent us to reception in the first instance. I hate to complain but we have two young children and just once a year we treat ourselves to a weekend in London and expect everything to be perfect!

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lisa_a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, 8 October 2012
I am most pleased to hear that you have had an overall very enjoyable experience at Sofitel London St James.

Indeed the Afternoon Tea in the Rose Lounge is an amazing experience with an enchanting, charming atmosphere.

I am sorry for the issue with the breakfast which was gently sorted out by the restaurant manager.

I look forward to your next week-end.

Best regards,

Denis Dupart
General Manager
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Exeter
Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 October 2012

This is the second stay in a few months and it was once again fantastic. Just a quick stop over whilst on business and it was nice to relax in the spacious room. Ordering room service was efficient and the food was great. The staff cannot do enough for you.
Thank you Sofitel for a wonderful stay.

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JMExeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis_Dupart, General Manager at Sofitel London St James, responded to this review, 5 October 2012
It is truly rewarding to read such positive feedbacks as yours and I thank you for that.

I will pass on your kind words to my team and in particular to the Room Service Department as it will serve as an encouragement to keep on providing such high level of service.

A bientôt.

Denis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel London St James

Property: Sofitel London St James
Address: 6 Waterloo Place, London SW1Y 4AN, England
Phone Number:
Region: United Kingdom > England > London > St. James's
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#11 Family Hotel in London
#13 Spa Hotel in London
#16 Business Hotel in London
#21 Romantic Hotel in London
#24 Luxury Hotel in London
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Sofitel London St James 5*
Number of rooms: 183
Official Description (provided by the hotel):
Sofitel London St James lies discreetly at the very heart of London. Created in a magnificent grade II listed building, the 183-room hotel boasts accommodation to suit every taste. The hotel features a restaurant, "The Balcon," an elegant cocktail bar, the St James Bar and a chic yet cosy Rose Lounge, ideal for afternoon tea. The hotel is the perfect place to unwind with So FIT, a gym and relaxation space, and a luxurious spa, So SPA. ... more   less 
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Also Known As:
Sofitel St James London Hotel London
Accor St James London
Sofitel London
London Sofitel St James

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