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Sofitel London St James
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Reviews (4,340)
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3,504
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1,538 - 1,543 of 4,340 reviews
Reviewed 23 November 2013

We stayed in this hotel for 6 nights in August. We are a family of four and had booked 2 connecting rooms. They first wanted tup put us in the lower floors. We asked for some other rooms as the lower floors were giving on the lobby and we were concerned that this may be noisy. They changed our rooms for the fifth floor, which was great. The roms were quiet and comfortable. Breakfast is very good and the choice is very good. The restaurant for breakfast has a lot of light coming in, which is very nice. We had dinner there once. Food was good; brasserie style. Location is very central. Overall we had a great stay. The only negative point was the internet that they wanted to charge because somehow our children had been using it. The front desk manager eventually removed it from the charges as there was no way to check our children did use it and there was in fact no indication for the children that it would be charged to the rooms.

  • Stayed: August 2013, travelled with family
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Thank Swiss72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
D_Dupart, General Manager at Sofitel London St James, responded to this reviewResponded 25 November 2013

I am most pleased to hear that you and your family have had a "great stay" at Sofitel London St James.

I thank you for such positive a feedback regarding our high level of service.

I am glad that you have enjoyed the layout of our premises.

Thank you also for mentioning our "very good" breakfast.

We look forward to your next visit.

A bientôt,

Denis Dupart

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Reviewed 20 November 2013

I was only there with my family to enjoy an afternoon tea and it was simply amazing...the staff is very pleasant in the restaurant, specially Sofia, who was lovely the whole afternoon! Thank you very much! It was very speacial indeed!

  • Stayed: July 2013, travelled with family
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Thank Betty M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
D_Dupart, General Manager at Sofitel London St James, responded to this reviewResponded 21 November 2013

I am truly pleased to hear that you have enjoyed so much your Afternoon Tea experience in our restaurant The Balcon.

We genuinely love to pamper all of our guests. I am glad to read that you have felt it.

We look forward to welcoming you back in The Balcon as well as in the St James Bar.

Au revoir,

Denis

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Reviewed 18 November 2013

This hotel was in an excellent central location. We had interconnecting rooms to accomodate our family and this was great value. Staff were fantastic. Breakfast was beautiful. We look forward to returning to London and would not hesitate to stay here again. It set a very high standard for the rest of our European vacation. Congratulations to the team at Sofitel St James. Keep up the good work.

  • Stayed: September 2013, travelled with family
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Thank AMSL2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
D_Dupart, General Manager at Sofitel London St James, responded to this reviewResponded 21 November 2013

I thank you for your wonderful feedback.

It was a pleasure looking after you.

We look forward to many other visits of yours.

Au revoir,

Denis

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Reviewed 17 November 2013

  • Stayed: October 2013, travelled as a couple
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
D_Dupart, General Manager at Sofitel London St James, responded to this reviewResponded 21 November 2013

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Reviewed 17 November 2013

I was looking for an afternoon tea lounge for quite a bit and this one was a fantastic experience. The service was great and the food too. A memorable experience. Very good for kids too. Quiet and peaceful.

  • Stayed: November 2013, travelled with family
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Thank valeria1717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
D_Dupart, General Manager at Sofitel London St James, responded to this reviewResponded 21 November 2013

Thank you so much for your positive feedback regarding your Afternoon Tea experience in our Rose Lounge.

I am truly glad to hear that you were enchanted by both the service and the food.

I look forward to welcoming you for many other occasions.

Au revoir,

Denis

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