The service at the Sofitel is some of the best I've had; certainly the best I've had in London, which is why I was so suprised by the comfortable, but poor quality, shaky bed, the non-view (window was frosted) and a turndown service that cuts corners.
Upon getting to my room, the bellman showed us where everything was - very standard - but helpful in this case. They have an interesting climate control system that worked very efficiently and effectively without being load.
Having traveled all day, I wanted a shower. The shower was great, and then we went out for dinner. After arriving back at the room around 11pm, I noticed that we had turndown service, but instead of them replacing my wet towel that I had put in the floor of the tub, they folded it and hung it back up on the towel rack. When paying as substantially as we did for this room, I would have expected a clean towel.
The location is good, the service is excellent, but for the price, the details do not add up to the level I would expect for a hotel such as this.
- Official Description (provided by the hotel):
- Sofitel London St James lies discreetly at the very heart of London. Created in a magnificent grade II listed building, the 183-room hotel boasts accommodation to suit every taste. The hotel features a restaurant, "The Balcon," an elegant cocktail bar, the St James Bar and a chic yet cosy Rose Lounge, ideal for afternoon tea. The hotel is the perfect place to unwind with So FIT, a gym and relaxation space, and a luxurious spa, So SPA. ... more less
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- Also Known As:
- Sofitel St James London Hotel London
- Accor St James London
- Sofitel London
- London Sofitel St James