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“Refined luncheon location”

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Sofitel London St James
Ranked #26 of 1,069 Hotels in London
Certificate of Excellence
Builth Wells, United Kingdom
Level 3 Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Refined luncheon location”
Reviewed 21 January 2014 via mobile

Celebrating husbands birthday. Started the day with cocktails in the bar and then on to lunch in The Balcon restaurant.

On arrival Concierge were extremely helpful, storing cases whilst we enjoyed drinks and lunch even though we were not actually staying. The bar staff were friendly and chatty and the restaurant staff attentive without being intrusive.

There was four of us in our party and we all enjoyed superbly cooked meals.

We visited the theatre just round the corner returning to collect our luggage later. Nothing appeared to be too much trouble.

Excellent all round. Highly recommended.

Stayed January 2014, travelled with friends
Helpful?
1 Thank Ann-Marie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this review, 22 January 2014
First of all congratulations to your husband for his birthday!

I thank you for pointing out the professionalism of the whole team you have been in touch with. Indeed we genuinely love to pamper all of our guests, being in house guests or not.

I also thank you for your words of praise regarding the quality of the dishes you have had in our restaurant The Balcon. We proud ourselves in using only the freshiest seasonal products on the market.

We look forward to welcoming you back soon.

Au revoir,
Nicolas
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Sydney, Australia
Level 4 Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 18 January 2014

Stayed here on New Year's Day 2014 for 5 nights and had the best time. Chose the location as it was central to lots of attractions yet just away from the craziness of Piccadilly. Went to see a play around the corner, Covent Garden markets, Trafalgar Square, Piccadilly, Regent st, Carnaby St and some fab restaurants, St James Palace is just down the road. We were on the 6 floor facing towards Westminster and we could see Big Ben, London Eye and the cathedral from our room, just fabulous. Easy walk up to Buckingham palace and we did the tour through the state rooms of the palace and this was quite simply the most amazing tour I have every done. Easy access to the tube at Piccadilly or Charring cross. Recommend you get an Oyster card for tube and bus journeys ad single tickets can be very pricey. Super luxurious hotel with very slick staff ready to assist as required. Great place and highly recommend to all types of travellers looking for a great location and a bit of luxury in the heart of London.

Stayed January 2014, travelled with family
Helpful?
3 Thank BlueDog333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this review, 22 January 2014
Thank you very much for this very positive feedabck!

Indeed our central yet quiet location is extremely convenient for both leisure and corporate purposes. We are a haven of peace in the buzzing London.

I am truly happy to hear that you have had the best time ever at Sofitel London St James and do hope that we will have the pleasure in welcoming you back soon.

Au revoir,
Nicolas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hitchin, United Kingdom
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 18 January 2014

We stayed for one night, New Years Eve which was my wife's 50th birthday and we thoroughly enjoyed our stay, real shame we were only there for one night. On arrival our cases were taken up to our room and we were offered drinks whilst checking in. Our upgraded room was fabulous, spacious and great to relax in. An excellent location as we watched the fireworks at midnight 5 minutes walk from the hotel. Breakfast was amazing with a vast choice, not cheap but plenty to eat. We would defintely return to this hotel.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NicNic52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this review, 20 January 2014
What a great idea to come and spend New Year's Eve at the hotel and particularly on your wife's birthday.

Indeed all of our guests are extremely lucky to be so close to the fireworks.

I thank you for pointing out our "amazing" breakfast.

We look forward to welcoming you back soon.

Au revoir,
Nicolas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level 5 Contributor
73 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 17 January 2014

We were a party of 3, meeting my brother and his family (a party of 5) who were on holiday from Australia. Lunch was excellent, and the attitude and approach of the restaurant staff was perfect for the occasion. Our room was of a high quality, and the reservation staff put on on the same floor as my brother's two adjoining rooms so that our son could sleep in the same room as his children. The concierge even spotted a single yellow line to park my car on right next to the hotel (single yellow lines aren't active on public holidays) saving me £100 in parking fees!
Breakfast was excellent (Trealy Farm black pudding = yum) and good value, given that the children ate free.
Of course it's expensive (almost £400 room only for the 3 of us in one room) but it was a great occasion, and worth every penny....

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TravellingTaffUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this review, 20 January 2014
I am truly glad to hear that you and your family have had such an enjoyable stay at Sofitel London St James.

We proud ourselves in serving the freshiest seasonal products in our restaurant The Balcon and I am happy to read that you were all enchanted by your meals.

We look forward to your next visit.

Au revoir,
Nicolas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victoria, Canada
Level 4 Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 16 January 2014

Sofitel St James is on Lower Regent St just about 200m from Piccadilly Circus. The service was impeccable, the room was fantastic, and the staff were very helpful. On a day when rain was forecast, a member of staff offered us an umbrella just in case. Nice touch.

Room Tip: Ask for a deluxe upgrade
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jameslesley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this review, 20 January 2014
Thank you for your positive lines regarding our "impeccable service". You have made my day! I have passed on this great feedback to the whole staff.

We look forward to welcoming you back soon.

Au revoir,
Nicolas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lymington
Level 5 Contributor
93 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 16 January 2014

We spent a very nice night here in January. The hotel has a distinct French tone with many of the staff being from France; they were extremely friendly and welcoming. The hotel is modern, clean, and efficient and in a fantastic location for theatres, pageantry and shopping. Our bedroom was very well equipped and there were two wifi services available. I used the free service which was easy to connect to and perfectly adequate for email and internet browsing. The room had free-standing hangers, bathrobes and multiple shampoo bottles etc.: it's nice to be trusted! Our room was quiet and the air-conditioning worked well. My only negative observation was that I found the bed a bit soft but this didn't stop my wife having a good nights sleep! All-in-all a very nice experience.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Henry T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this review, 17 January 2014
Dear guests,

Thank you for this very positive feedback.

Truly glad to hear that you have had a very nice stay at Sofitel London St James. Indeed we do our utmost to provide the highest standards of service to all of our guests.

We look forward to your next visit.

Au revoir,
Nicolas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 15 January 2014

My daughter and I recently stayed at the Sofitel St. James for a long weekend and it was really perfect. I researched a lot of places and wanted a great location and a spacious room - the Sofitel exceeded my expectations. The staff was exceptional, the room was wonderful and the location couldn't have been better. It is about a 2-3 minute walk from the Piccadilly Circus tube station and very centrally located. We were fortunate to have a few days of sunshine, so we walk everywhere from the hotel. We had no need to take a bus, taxi or the tube (except for getting to and from Heathrow). We covered a lot of ground from Hyde Park/Knightsbridge to Tower of London and had a wonderful experience. It is a little more than some of the other places I looked it, but well worth it!

Room Tip: We had a corner Superior Queen Room that was great. It was very quiet and had great blackout shades...
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RJTB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this review, 16 January 2014
It was a delight to read your feedback and I thank you for that!

I have passed your kind words to the whole team as it serves as an encouragement to keep on providing high standards of service.

We look forward to welcoming you back in our centrally located hotel.

Au revoir,
Nicolas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel London St James

Property: Sofitel London St James
Address: 6 Waterloo Place, London SW1Y 4AN, England
Phone Number:
Region: United Kingdom > England > London > St. James's
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#11 Family Hotel in London
#14 Spa Hotel in London
#16 Business Hotel in London
#21 Romantic Hotel in London
#26 Luxury Hotel in London
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Sofitel London St James 5*
Number of rooms: 183
Official Description (provided by the hotel):
Sofitel London St James lies discreetly at the very heart of London. Created in a magnificent grade II listed building, the 183-room hotel boasts accommodation to suit every taste. The hotel features a restaurant, "The Balcon," an elegant cocktail bar, the St James Bar and a chic yet cosy Rose Lounge, ideal for afternoon tea. The hotel is the perfect place to unwind with So FIT, a gym and relaxation space, and a luxurious spa, So SPA. ... more   less 
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Also Known As:
Sofitel St James London Hotel London
Accor St James London
Sofitel London
London Sofitel St James

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