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“A most elegant converted bank”

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Sofitel London St James
Ranked #25 of 1,077 Hotels in London
Certificate of Excellence
Reviewed 31 January 2014

Another excellent example of the Sofitel brand in an attractive conversion in the centre of London; It could hardly be more convenient for the West End.The main entrance is stylish and the greeting from the receptionist professional and encouraging. The rooms are comfortably big enough and the beds as usual very comfortable. We stayed there in December and January but on the second occasion the shower was in the bath and I always feel that for a proper five-star hotel these days one expects a walk-in shower.

The main restaurant is in the former banking hall, I think, and is an attractive place to eat although we only had breakfast.

You have to pay extra if you want a cooked breakfast which is unusual for Sofitel.

The bar area is not quite as attractive as the rest of the public rooms and the snack selection could be improved upon.

All in all I would recommend the Sofitel St James as a place to stay; I just wish the back office loyalty card program staff were as efficient as the staff in the hotel in sorting out discrepancies on my platinum loyalty card; they let down the brand as a whole.

Room Tip: Some rooms have a walk in shower.
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  • Stayed: January 2014, travelled as a couple
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1  Thank Davidofpoole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this reviewResponded 3 February 2014

I thank you for your feedback.

I am pleased to hear that you have had a very enjoyable stay in our hotel.

With regards to breakfast you have indeed 2 options at The Balcon. The first one is to have the breakfast buffet and the second one is to have A La Carte breakfast.

We look forward to your next visit.

Au revoir,
Nicolas

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1,350 - 1,356 of 4,176 reviews

Reviewed 30 January 2014

  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with Accorhotels.com
1  Thank John L
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
N_Pesty, General Manager at Sofitel London St James, responded to this reviewResponded 31 January 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 30 January 2014

  • Stayed: January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Rubens M
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
N_Pesty, General Manager at Sofitel London St James, responded to this reviewResponded 31 January 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 29 January 2014

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank John P
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
N_Pesty, General Manager at Sofitel London St James, responded to this reviewResponded 30 January 2014

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Reviewed 28 January 2014 via mobile

I was at this Hotel for a business meet and it surely is one of the better Hotels I've been to. Located bang in the centre of London, Trafalgar Square, St.James Park and Buckingham Palace are a maximum of ten minutes on foot. The conceirge is very helpful and gives you very sound advise on how to go about seeing London and infact has entry tickets to some of the attractions that can be bought then and there. The spread over breakfast is quite good and would offer you just about everything thats expected of a true English Breakfast. The Gym is housed on the first floor and is well equipped. Lastly, the building has been kept very well and the staff is always willing to help with a smile :)

Stayed: January 2014, travelled on business
1  Thank MMis22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this reviewResponded 30 January 2014

I thank you for ranking Sofitel London St James among one of the best hotels you have been to. The whole team and I have felt very proud of that.

I thank you also for pointing out the efficiency of our Concierge officers. They are indeed a true asset to the hotel.

I am glad to hear that you have very much enjoyed your breakfast as we proud ourselves in offering the freshiest products on the market.

We look forward to welcoming you back soon.

Au revoir,

Nicolas

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Reviewed 27 January 2014

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Sofitel.com
Thank David R
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
N_Pesty, General Manager at Sofitel London St James, responded to this reviewResponded 28 January 2014

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Reviewed 26 January 2014

Of all the good hotels my favourite one.. Very good located, top appearance, good food (amazing breakfast!) and really friendly staff that makes you feel very welcomed. The St. James bar has probably the best cocktails in town and again very friendly staff, always trying to make you happy.
Of all the hotels I've been to already it's the one most worth it's price.

  • Stayed: January 2014
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Thank AmandaBurners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this reviewResponded 27 January 2014

I am truly pleased to hear that Sofitel London St James is your favorite hotel.

I thank you for mentioning our good food as well as our really friendly staff.

I also thank you for pointing out our amazing St James Bar with its best cocktails on town! Indeed we have a tremendous and passionate team in our bar!

We look forward to welcoming you back.

Au revoir,
Nicolas

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Additional Information about Sofitel London St James

Address: 6 Waterloo Place, London SW1Y 4AN, England
Phone Number:
Region: United Kingdom > England > London > St. James's
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#8 Family Hotel in London
#13 Spa Hotel in London
#16 Business Hotel in London
#21 Romantic Hotel in London
#25 Luxury Hotel in London
Price Range: £246 - £590 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel London St James 5*
Number of rooms: 183
Official Description (provided by the hotel):
Sofitel London St James lies discreetly at the very heart of London. Created in a magnificent grade II listed building, the 183-room hotel boasts accommodation to suit every taste. The hotel features a restaurant, "The Balcon," an elegant cocktail bar, the St James Bar and a chic yet cosy Rose Lounge, ideal for afternoon tea. The hotel is the perfect place to unwind with So FIT, a gym and relaxation space, and a luxurious spa, So SPA. ... more   less 
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Also Known As:
Sofitel St James London Hotel London
Accor St James London
Sofitel London
London Sofitel St James

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