On arrival the hotel is beautiful and the staff are efficient and friendly.
But the room is hot and stuffy, despite having the air con on the lowest setting and opening the only part of the window that opens.
We went to bed as normal but by 1.30am we are both awake as the room is simply too hot.
There is a heated towel rail in the bathroom which is constantly on with no switch to turn off making the bathroom unbearably hot.
I phoned reception at 1.45pm to see if there is anything they can do about the temperature of the room, and they said they had turned it down from 22 degrees to 18 and we should feel the difference in 30 mins.
At 3pm we are still awake and the room temperature is no better, I phoned down to reception but there is no answer.
I bought my partner here as a birthday present and it's really disappointing not to be able to sleep because the room is too hot. I stayed in a Premier Inn during the week for a conference and got a 100% good sleep.
Whilst the hotel is 5* if you can't sleep what's the point!
- Official Description (provided by the hotel):
- Sofitel London St James lies discreetly at the very heart of London. Created in a magnificent grade II listed building, the 183-room hotel boasts accommodation to suit every taste. The hotel features a restaurant, "The Balcon," an elegant cocktail bar, the St James Bar and a chic yet cosy Rose Lounge, ideal for afternoon tea. The hotel is the perfect place to unwind with So FIT, a gym and relaxation space, and a luxurious spa, So SPA. ... more less
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- Also Known As:
- Sofitel St James London Hotel London
- Accor St James London
- Sofitel London
- London Sofitel St James