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Sofitel London St James
Ranked #25 of 1,076 Hotels in London
Certificate of Excellence
Reviewed 8 February 2014

Returned here for a brilliant weekend break. London is a magic city and The Sofitel just makes it more special. The hotel has to be one of the best locations in London offering a great access to the underground and the centre of the City. From your arrival it is clear to see the staff are there to help in anyway possible, all very professional and informative on the Hotel and the City. The sleep quality of the hotel is amazing and the rooms are well set out and spacious. We upgraded to a suite that was situated just above the reception that initially worried me but in was great and we never heard any disturbance. The bar is fantastic, you must sit at the bar itself and watch the guys making there various cocktails and they explain everyone! The food is also fabulous. The Hotel is little expensive but then again so are all great things in life. Looking forward to my return.

  • Stayed: January 2014, travelled as a couple
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5  Thank MULCASTER2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this reviewResponded 10 February 2014

I thank you for this brilliant feedback!

Indeed we have a passion for our guests and they can feel it. We make our utmost to have them spend magnifique moments with us.

Thank you also for pointing out your great experience in our St James Bar as well as the "fabulous" food in our restaurant The Balcon.

We look forward to your next stay.

Au revoir,
Nicolas

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1,304 - 1,310 of 4,122 reviews

Reviewed 5 February 2014

  • Stayed: February 2014, travelled with family
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Review collected in partnership with Accorhotels.com
1  Thank CatherineBeaumont
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
N_Pesty, General Manager at Sofitel London St James, responded to this reviewResponded 6 February 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 4 February 2014

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Accorhotels.com
Thank Heinz197x
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
N_Pesty, General Manager at Sofitel London St James, responded to this reviewResponded 5 February 2014

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Reviewed 2 February 2014

Lovely hotel, impeccable service. Absolutely no complaints.
Location is very convenient, a few steps from Piccadilly and Trafalgar Square.
Check-in was smooth and attentive. We got an upgrade to a deluxe room due to our Le Club status – room was spacious and very comfortable (I love MyBed!). Housekeeping was probably the best ever – they even left a note when they came one night for the turndown service and we had left the “do not disturb” button on.
We had a drink at the bar – ambiance was nice and the barman was extremely nice.
Check out was super quick and we felt a warm goodbye.

  • Stayed: January 2014, travelled as a couple
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1  Thank worldtrav11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this reviewResponded 3 February 2014

Thank you for this wonderful feedback!

I am truly pleased to hear that we have fulfiled and exceeded your expectations in terms of service.

We look forward to welcoming you back to our centrally located Sofitel London St James.

Au revoir,
Nicolas

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Reviewed 2 February 2014

Lovely rooms with comfortable beds and beautiful bathrooms. We had breakfast and dinner in the restaurant which was delicious. Be sure to have a cocktail at the bar. All the receptionists were wonderful. Location is perfect. It was my sister's birthday during our stay and the cake that we were given was one of the best cakes either of us had eaten! I've wanted to stay in this hotel for years and it was definitely worth the wait. Highly recommend the hotel for a luxurious stay in London.

  • Stayed: January 2014, travelled with friends
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Thank Kate E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this reviewResponded 3 February 2014

Thank you for this positive feedback!

Thank you for encouraging people to go to our St James Bar as indeed we are really passionate about what we do.

We look forward to welcoming you back on many other occasions.

Au revoir,
Nicolas

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Reviewed 1 February 2014

On arrival the hotel is beautiful and the staff are efficient and friendly.
But the room is hot and stuffy, despite having the air con on the lowest setting and opening the only part of the window that opens.
We went to bed as normal but by 1.30am we are both awake as the room is simply too hot.
There is a heated towel rail in the bathroom which is constantly on with no switch to turn off making the bathroom unbearably hot.
I phoned reception at 1.45pm to see if there is anything they can do about the temperature of the room, and they said they had turned it down from 22 degrees to 18 and we should feel the difference in 30 mins.
At 3pm we are still awake and the room temperature is no better, I phoned down to reception but there is no answer.
I bought my partner here as a birthday present and it's really disappointing not to be able to sleep because the room is too hot. I stayed in a Premier Inn during the week for a conference and got a 100% good sleep.
Whilst the hotel is 5* if you can't sleep what's the point!

Room Tip: We stayed in a Superior Room and the climate control is terrible
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  • Stayed: February 2014, travelled as a couple
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2  Thank Heather F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this reviewResponded 3 February 2014

Dear guests,

I thank you for your constructive feedback.

I am sorry to hear that your room was way too hot for you at 18°C and I apologise for the inconvenience caused.

On the other hand I am extremely pleased to hear that Sofitel London St James is a beautiful hotel with efficient and friendly staff.

We look forward to welcoming you back.

Au revoir,
Nicolas

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Reviewed 31 January 2014

Another excellent example of the Sofitel brand in an attractive conversion in the centre of London; It could hardly be more convenient for the West End.The main entrance is stylish and the greeting from the receptionist professional and encouraging. The rooms are comfortably big enough and the beds as usual very comfortable. We stayed there in December and January but on the second occasion the shower was in the bath and I always feel that for a proper five-star hotel these days one expects a walk-in shower.

The main restaurant is in the former banking hall, I think, and is an attractive place to eat although we only had breakfast.

You have to pay extra if you want a cooked breakfast which is unusual for Sofitel.

The bar area is not quite as attractive as the rest of the public rooms and the snack selection could be improved upon.

All in all I would recommend the Sofitel St James as a place to stay; I just wish the back office loyalty card program staff were as efficient as the staff in the hotel in sorting out discrepancies on my platinum loyalty card; they let down the brand as a whole.

Room Tip: Some rooms have a walk in shower.
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  • Stayed: January 2014, travelled as a couple
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1  Thank Davidofpoole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this reviewResponded 3 February 2014

I thank you for your feedback.

I am pleased to hear that you have had a very enjoyable stay in our hotel.

With regards to breakfast you have indeed 2 options at The Balcon. The first one is to have the breakfast buffet and the second one is to have A La Carte breakfast.

We look forward to your next visit.

Au revoir,
Nicolas

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Additional Information about Sofitel London St James

Address: 6 Waterloo Place, London SW1Y 4AN, England
Phone Number:
Region: United Kingdom > England > London > St. James's
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#11 Family Hotel in London
#13 Spa Hotel in London
#16 Business Hotel in London
#21 Romantic Hotel in London
#25 Luxury Hotel in London
Price Range: £277 - £532 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel London St James 5*
Number of rooms: 183
Official Description (provided by the hotel):
Sofitel London St James lies discreetly at the very heart of London. Created in a magnificent grade II listed building, the 183-room hotel boasts accommodation to suit every taste. The hotel features a restaurant, "The Balcon," an elegant cocktail bar, the St James Bar and a chic yet cosy Rose Lounge, ideal for afternoon tea. The hotel is the perfect place to unwind with So FIT, a gym and relaxation space, and a luxurious spa, So SPA. ... more   less 
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Also Known As:
Sofitel St James London Hotel London
Accor St James London
Sofitel London
London Sofitel St James

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