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“the best hotel in London!!” 5 of 5 bubbles
Review of Sofitel London St James

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Sofitel London St James
Ranked #29 of 1,089 Hotels in London
Certificate of Excellence
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3,789 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (308)
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edinburgh
Level Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 27 March 2014

We arrived an hour or so before check in time and were advised that our room would be ready in around 30 mins. We were offered tea or coffee while we waited but said we would have a glass
of wine in the bar. While we were sitting in the bar the receptionist brought our room keys to us
within a few minutes and said the room was ready and our luggage was in the room - a great
start to our 4 night stay.
The room was very well appointed with a very comfortable bed, nice furniture and a good sized
bathroom which had both a bath and a separate shower. We were on the 6th floor and this may have contributed to what was the quietest room we have ever had in a London hotel.
The room was always serviced very quickly and efficiently.
We had 3 breakfasts in the Balcon restaurant and thought that these were of a high quality
with excellent service - we ate from the menu as opposed to the buffet and thought what we had was good value for money.
We also used the bar at some point each evening and it is a very comfortable place to enjoy a drink with speedy and friendly service even when it was busy. One evening we ate from the bar menu which has a great choice and was of superb quality and value.
In summary the service throughout this was of the highest standard and we would certainly be delighted to return. It is in a great location and is close to many good restaurants and bars.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank fergus7edinburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this review, 28 March 2014
Dear guest,

I am very pleased to hear that you have had a fantastic stay at Sofitel London St James and I am even more pleased to hear that we have delivered to you high standards fo service all throughout your visit.

I thank you for pointing out the delicious breakfast you have had in our restaurant The Balcon as well as the very nice atmosphere in the St James Bar.

We look forward to welcoming you back soon.

Au revoir,
Nicolas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cullercoats, United Kingdom
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 26 March 2014

We stayed for five nights last week. The hotel manager must be proud of his staff. They were exceptional. High praise to the receptionists who checked us in with a personel touch. Bar staff equally attentive. Excellent room, everything worked perfectly. The nightly gifts were another nice surprise well recieved. Of course the location could not be bettered, two minutes from bustling Piccadilly Circus and tube station. Highly recommended.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Coastman2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this review, 27 March 2014
Dear guest,

With such positive a feedback, I can indeed only be extremely proud of the whole team. Thank you for your words of praise!

We love to indulge all of our guests. We can't help it...

We look forward to your next visits.

Au revoir,
Nicolas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zurich, Switzerland
Level Contributor
95 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 25 March 2014

We went to this hotel with very high expectations and the hotel succeeded in realizing them.
Great location, grandeur and what a well oiled machine it is!
We are regular Sofitel guests and appreciate very much -being on holiday- to the 'Magnifique' lifestyle this wonderful chain offers.
The staff was very attentive, without exception. However a special note to the ambassadors at breakfast: we truly appreciated them taking care of every need. A great way to start the day!
Drinks at the bar and the food at the Balcon restaurant offered good value for money.
Even when you are not a guest of the hotel it is worth being there to enjoy the food and atmosphere. Thanks to everyone!!
We are very much looking forward to our next trip and being guest of another Sofitel: "Dubai The Palm": the bar is high!!!!

Room Tip: every room is OK
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  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Peter L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this review, 26 March 2014
Dear Sir,

Thank you very much for this extremely positive feedback!

It is a pleasure for the whole team to enchant all of our guests and I am truly happy to hear that you have had a "magnifique" experience with us.

We genuinely care about our guests and they can feel that we love to pamper them.

Thank you for pointing out the great food and atmosphere in our restaurant The Balcon for breakfast and in our St James Bar.

We look forward to welcoming you back soon.

Au revoir,
Nicolas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 24 March 2014

The Sofitel was this for me, there is nothing quite as nice when you have one night in a location as a warm reception, helpful staff, and a great breakfast in the morning before work, and no problems.

  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this review, 25 March 2014
Thank you for this positive feedback!

We genuinely love to pamper all of our guests and they can feel that.

I thank you for pointing out our "great" breakfast as we proud ourselves in offering the freshiest products on the market.

We look forward to welcoming you back soon.

Au revoir,
Nicolas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guernsey, United Kingdom
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 24 March 2014

Sofitel St James is my 1st choice of London Hotels, Always a warm welcome, excellent service, comfortable rooms, helpful consierge. East walking distance and well placed for restaurants and theatre. Great bar with friendly staff.

  • Stayed March 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Robert L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this review, 25 March 2014
We are extremely proud to be your first choice of hotels in London.

Indeed we genuinely love to look after our guests.

We look forward to your next visits.

Au revoir,
Nicolas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 24 March 2014 via mobile

What can I say but wow we were blown away by this place. Lunch was excellent and the service outstanding.

We live in London and will most certainly be back. I would highly recommend this restaurant/ hotel.

We also recently stayed at the sister hotel in Venice also brilliant but very different. Sofitel in London has both the old school charm with a French contemporary twist whereas Vienna is super modern in design, quite a piece of architecture.

Loved it.

Stayed March 2014, travelled with friends
Helpful?
Thank Cococurley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this review, 25 March 2014
Thank you so much for those words of praise! I am truly glad to hear about our "excellent" food and our "outstanding" service!

I also thank you for recommending both Sofitel London St James and our restaurant The Balcon to your entourage.

We look forward to welcoming you back.

Au revoir,
Nicolas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel London St James

Property: Sofitel London St James
Address: 6 Waterloo Place, London SW1Y 4AN, England
Phone Number:
Region: United Kingdom > England > London > St. James's
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#11 Family Hotel in London
#12 Spa Hotel in London
#16 Business Hotel in London
#21 Romantic Hotel in London
#29 Luxury Hotel in London
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Sofitel London St James 5*
Number of rooms: 183
Official Description (provided by the hotel):
Sofitel London St James lies discreetly at the very heart of London. Created in a magnificent grade II listed building, the 183-room hotel boasts accommodation to suit every taste. The hotel features a restaurant, "The Balcon," an elegant cocktail bar, the St James Bar and a chic yet cosy Rose Lounge, ideal for afternoon tea. The hotel is the perfect place to unwind with So FIT, a gym and relaxation space, and a luxurious spa, So SPA. ... more   less 
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Also Known As:
Sofitel St James London Hotel London
Accor St James London
Sofitel London
London Sofitel St James

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