We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great hotel, great rooms, great staff!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Sofitel London St James
Ranked #27 of 1,089 Hotels in London
Certificate of Excellence
Camberley, United Kingdom
Level Contributor
74 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Great hotel, great rooms, great staff!”
5 of 5 bubbles Reviewed 7 April 2014

Spent just one night here on a recent trip to London with my wife. Booked effortlessly through accor.com and was warmly welcomed by the front desk upon arrival. A check-in procedure other top hotels should copy - friendly but not too over-attentive.
The room was large enough, beautifully decorated with the added thought of heart of rose petals on the bed!
Great bar with superb staff and an interesting array of cocktails. French chic in the heart of London!
The following morning breakfast was amazing with good customer service.
Cannot praise the staff more for their efforts.
Also, very well placed for the sights and attractions of the West End.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cliff L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this review, 8 April 2014
Thank you so much for your feedback!

I am truly glad to hear that we have provided you with the highest standards of service. As a matter of fact we genuinely love to pamper all of our guests.

I thank you for pointing out the "great atmosphere" in our St James' Bar as well as the "amazing" breakfast in our restaurant The Balcon.

We look forward to welcoming you back soon.

Au revoir,
Nicolas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

3,834 reviews from our community

Traveller rating
    3,057
    592
    121
    43
    21
See reviews for
924
1,650
259
599
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (309)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Zurich, Switzerland
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 1 April 2014

End of March 2014 4 day stay with my wife and 2 children. End to end superb experience, from phone reservation, pre-booking of activities, breakfast, lunch and dinner to check out. Fantastic location, very nice residence and most of all super nice staff. Connecting rooms were guaranteed and we received what expected, small gift for children at arrival. Children (and adults) loved the soft and conformable beds. Staff attitude had us feel really welcome, warm atmosphere in a 5 start hotel! Breakfast until 11am and until 12.30pm un Sundays is a treat. Really nice place to relax after a lot of sightseeing and shopping tours. We are definitively looking forward to the next stay at this hotel when back to London.

Room Tip: Our room was not on Waterloo place (so no view), but nevertheless it was very nice and spacious.
See more room tips
  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ESBDS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this review, 2 April 2014
Dear guests,

Thank you very much for the wonderful feedbak which will certainly encourage the whole team to keep on providing high standards of service with a genuine intention to pamper all of our guests.

I also thank you for pointing out your delicious food & beverage experience all over your stay.

We look forward to many other visits of yours.

Au revoir,
Nicolas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 31 March 2014

I recently stayed at the Sofitel St.James for 7 nights. The hotel is very well located and in walking distance to many of London's attractions.It is also very convenient for accessing the theatre district.The staff all performed exceptionally well trying their utmost to meet the needs of the guests.I had requested an early check in and this was arranged without any problem which is a great bonus after a long flight. The hotel is beautiful, modern and tastefully decorated.Highly recommended!Would return without any hesitation in future.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Felicia35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this review, 1 April 2014
Dear guests,

I am grateful for this great feedback.

I am truly pleased to hear that you were provided an excellent service through "exceptional" staff. This will serve as an encuoragement to keep on providing such high standards of service.

I thank you also for recommending Sofitel London St James to your entourage.

We look forward to your next visits.

Au revoir,
Nicolas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Michigan
Level Contributor
67 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 31 March 2014

We stay at this hotel every year whilst visiting from USA. If you choose the luxury rooms they are spacious with wonderful comfortable beds. The concierge are fantastic- friendly, helpful and attentive. The location close to Trafalgar Square is great for tourist attractions, and shopping.

The breakfast is the main let down of this hotel, and each time we visit seems to be getting worse. Cold coffee, in attentive staff, hair in the fruit salad and we now have to order from menu to get English breakfast. After staying here 5 days the poor service began to get annoying.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JaguarMichigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this review, 1 April 2014
Dear guests,

Thank you for your feedback.

I am glad to hear that you enjoy staying here with us.

I am however sorry to hear about the inconvenience caused during your breakfast. Please rest assured that this does not reflect at all our normal standards and it will not happen again.

We look forward to welcoming you back.

Au revoir,
Nicolas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lidingö
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 31 March 2014

This was the second time we stayed at Sofitel St James. The first was in September 2011.
We had a luxury 2 bed room at the 5th floor. The room was exceptionally clean and tidy.
The beds were very conformable and we slept like we never slept before. Toiletries from Hermés were restocked when needed to be. Bathroom was large and beautiful in black and white Art Deco.
Roberto greeted us every day in the dining room at breakfast with a smile and same friendly remarks. Lots of staff during breakfast made us feel pampered and well taken care of, and everyone noticed you and made you feel welcome.
We felt that all staff working at Sofitel St James were proud of their job and did the outermost to make us feel welcome and important. This is what Luxury Hotels should be like, and we would love to come back many times.

Room Tip: Since we stayed at the fifth floor both times it is hard do comment.
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LasseH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this review, 1 April 2014
Dear guest,

Thank you for this wonderful feedback!

I am truly glad to hear that you have had a great experience during breakfast feeling the warmth of the whole staff as well as delicious food!

We look forward to welcoming you back.

Au revoir,
Nicolas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
edinburgh
Level Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 27 March 2014

We arrived an hour or so before check in time and were advised that our room would be ready in around 30 mins. We were offered tea or coffee while we waited but said we would have a glass
of wine in the bar. While we were sitting in the bar the receptionist brought our room keys to us
within a few minutes and said the room was ready and our luggage was in the room - a great
start to our 4 night stay.
The room was very well appointed with a very comfortable bed, nice furniture and a good sized
bathroom which had both a bath and a separate shower. We were on the 6th floor and this may have contributed to what was the quietest room we have ever had in a London hotel.
The room was always serviced very quickly and efficiently.
We had 3 breakfasts in the Balcon restaurant and thought that these were of a high quality
with excellent service - we ate from the menu as opposed to the buffet and thought what we had was good value for money.
We also used the bar at some point each evening and it is a very comfortable place to enjoy a drink with speedy and friendly service even when it was busy. One evening we ate from the bar menu which has a great choice and was of superb quality and value.
In summary the service throughout this was of the highest standard and we would certainly be delighted to return. It is in a great location and is close to many good restaurants and bars.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fergus7edinburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this review, 28 March 2014
Dear guest,

I am very pleased to hear that you have had a fantastic stay at Sofitel London St James and I am even more pleased to hear that we have delivered to you high standards fo service all throughout your visit.

I thank you for pointing out the delicious breakfast you have had in our restaurant The Balcon as well as the very nice atmosphere in the St James Bar.

We look forward to welcoming you back soon.

Au revoir,
Nicolas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these London hotels
Trafalgar Square / Embankment
Haymarket Hotel
Haymarket Hotel
#9 of 1,089 in London
5.0 of 5 bubbles 771 reviews
St. James's
The Stafford London
The Stafford London
#23 of 1,089 in London
4.5 of 5 bubbles 1,101 reviews
Soho
The Piccadilly London West End
Show Prices
Show Prices
Show Prices
Westminster
Conrad London St. James
Conrad London St. James
#46 of 1,089 in London
4.5 of 5 bubbles 2,792 reviews
Trafalgar Square / Embankment
Amba Hotel Charing Cross
Amba Hotel Charing Cross
#17 of 1,089 in London
5.0 of 5 bubbles 3,524 reviews
Soho
Hotel Cafe Royal
Hotel Cafe Royal
#49 of 1,089 in London
4.5 of 5 bubbles 1,168 reviews
Show Prices
Show Prices
Show Prices

Been to Sofitel London St James? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sofitel London St James

Property: Sofitel London St James
Address: 6 Waterloo Place, London SW1Y 4AN, England
Phone Number:
Region: United Kingdom > England > London > St. James's
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#11 Family Hotel in London
#12 Spa Hotel in London
#16 Business Hotel in London
#21 Romantic Hotel in London
#27 Luxury Hotel in London
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Sofitel London St James 5*
Number of rooms: 183
Official Description (provided by the hotel):
Sofitel London St James lies discreetly at the very heart of London. Created in a magnificent grade II listed building, the 183-room hotel boasts accommodation to suit every taste. The hotel features a restaurant, "The Balcon," an elegant cocktail bar, the St James Bar and a chic yet cosy Rose Lounge, ideal for afternoon tea. The hotel is the perfect place to unwind with So FIT, a gym and relaxation space, and a luxurious spa, So SPA. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, ACCOR, Ebookers, Booking.com, Odigeo, Priceline, Traveltool, S.L.U., Evoline ltd, Cancelon and HotelQuickly so you can book your Sofitel London St James reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel St James London Hotel London
Accor St James London
Sofitel London
London Sofitel St James

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing