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“Beautiful Hotel” 5 of 5 bubbles
Review of Sofitel London St James

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Sofitel London St James
Ranked #29 of 1,089 Hotels in London
Certificate of Excellence
Waterford Ireland
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Beautiful Hotel”
5 of 5 bubbles Reviewed 26 April 2014

I have always Loved the Sofitel Hotels but this one really stands out for us in London. Great Locaton, walking distance from tubes & all the London attractions. Fabulous bedrooms & an amazing breakfast. Top choice.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DeeWaterfordIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this review, 28 April 2014
Dear guests,

I thank you for this extremely positive feedback!

I am truly pleased to hear that you have loved your stay at Sofitel London St James.

We look forward to many other visits of yours.

Au revoir,
Nicolas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,789 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (308)
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English first
Toronto, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 25 April 2014

Just returned from a 6 night stay at Sofitel London St. James. After finding this hotel on tripadvisior, researching, and reading the positive reviews, I am extremely satisfied that I stayed at the Sofitel London St. James, especially for my first visit to London. The location is ideal for sight seeing as many attractions were within walking distance.

From the moment I arrived, I was impressed by the beauty of hotel and the service I received from the staff. Laura at the front desk provided superb service; my welcome and early check-in was ideal, particularly after a long flight from Toronto and travelling solo. Throughout my stay, the staff always made me feel welcome and the conceirge was always friendly and helpful.

My Luxury king room on the second floor was perfect with a nice view. Women, if you are travelling from Toronto, be sure to bring an international voltage converter if you bring hair tools like hot rollers. Other than that, my room was spacious, comfortable and beautiful.

I used the gym several times during my stay and also their award winning So SPA. Suzette was extremely helpful in booking my massage and during my spa visit where I brought a guest. We both had the 60-minute In-Deep Relaxing Massage, used the steam room, and had champagne in the lounge. I suggest requesting my massage therapist, Yuki - one of the best massages I have ever had...

Thank you Sofitel London St. James! You have truly helped made my first visit to London a wonderful experience.

  • Stayed April 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SJI_Toronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this review, 28 April 2014
I thank you for your words of praise regarding our high standards of service. We genuinely love to look after our guests and they can feel it.

I also thank you for specifically pointing out Laura, our Guest Relation Officer as well as Suzette from our So-SPA. They are indeed a a true asset for the hotel!

We look forward to welcoming you back.

Au revoir,
Nicolas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 24 April 2014

Have been to London many times, but first time at Sofitel St James, on recommendation of a friend. Was there with my teenage daughter, her first time in London. We thouroughly enjoyed our five day stay for many reasons, amongst others, the exceptional location near Picadilly Circus, but in a secluded and very quiet square ten minutes or so max on foot from Buckingham, Trafalgar Square, Regent st, and fifteen to Westminster, etc...Great not to have to depend on taxis all the time.

But mostly, due to superior service from everyone, most of all the Concierge group who, prior to our arrival had responded to numerous booking requests for all the "must see" attractions for first timer (including West End shows), and follow up during our stay. Thought the Ritz Concierge (where i stayed last time on business) was second to none...but now have to include the Sofitel team as equal to Ritz.

Best surprise, although i only found out on my last night, returning from a show and quite hungry (but not overly excited at the prospects of a formal dinner at prestigious hotel such as the Sofitel), they have a great late menu with a number of delicious appetizers and light fare perfect for the occasion, I settled on the foie gras terrine with two glasses of wine, and retired quite content.

Needless to say, cannot envisage going back to London (as i regularly do for business reasons)and staying anywhere else than at Sofitel St James.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JC B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this review, 25 April 2014
Dear guest,

I am truly pleased to hear that you and your daughter have enjoyed so much staying at Sofitel London St James.

As a matter of fact we love to pamper all of our guests. We genuinely care about them.

I thank you for complementing the Concierge team. They are indeed a true asset for the hotel.

We then look forward to welcoming you back on your next visits to London.

Au revoir,
Nicolas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 22 April 2014

This property is simply elegant and stunning. To find such a property as this in the middle of town is a real gem. From the moment you walk right into the property, you feel blessed. Everything was so immaculate. The rooms were nice. The bed was comfortable. All tourist attractions were within walking distance. Even the tube is just a few minutes away. Apart from the "not-so-friendly" room rates, you must try staying there at least once to experience the charm this property has to offer...

Room Tip: As far deep your pocket can go, every room is a gem...
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  • Stayed May 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank DatoMaximusWong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this review, 24 April 2014
Thank you for your words of praise and for pointing us as a "gem". This is our utmost reward as we genuinely love to pamper all of our guests.

We look forward to your next visits.

Au revoir,
Nicolas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stourbridge, United Kingdom
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 21 April 2014 via mobile

We recently had the most wonderful stay in this great hotel. The location couldn't have been better for theatre visits. The staff make you feel very welcome and the waiters appear before you even realize you need them. Try one of their delicious cocktails, you wont regret it. After a tiring day you sink into the beds, they are cloudlike, l have never slept so well. Wonderful toiletries, everything you could wish for. Everyone should experience this wonderfully friendly place. Well done Sofitel, your staff do you proud.

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Elaine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this review, 24 April 2014
Thank you very much for this divine feedback!

Indeed we genuinely do our utmost to pamper all of our guests and I am really glad to hear that you have enjoyed it.

Thank you for pointing out your satisfaction through all the departments of the hotel.

We look forward to welcoming you back.

Au revoir,
Nicolas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Farnham, United Kingdom
Level Contributor
136 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 20 April 2014 via mobile

Stayed two nights and had a smallish but very well appointed room. The hotel is stylish and comfortable and in a great location. Our shower did flood the bathroom floor but it did not hinder our enjoyment.

Stayed November 2013, travelled as a couple
Helpful?
Thank twoplustwoMidlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this review, 24 April 2014
Thank you for your positive feedback.

I am happy to hear that we are a "fabulous" hotel.

I am sorry for the inconvenience caused with your shower. This does not reflect our normal standards therefore I will make sure this does not happen again.

Thank you again for your feedback and I look forward to your next stays.

Au revoir,
Nicolas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
199 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 bubbles Reviewed 19 April 2014

Staying at the Sofitel St. James was a truly exceptional experience. The location is pretty much perfect. You can easily walk to many top sites, including Westminster Abbey, Big Ben, Parliament, Trafalagar Square, National Gallery and National Portrait Gallery, Picadilly Circus, West End theaters, etc. The service in the hotel was simply outstanding. One Guest Relations staff member in particular, Laura Losano, did such an amazing job of making my wife and I feel like special guests and warmly welcomed. Though I have stayed in other London hotels for business in the past, I can't imagine staying anywhere else for future visits. I wish I could give them 6 stars!

Room Tip: The rooms all have double-paned glass, so there is zero street noise. I stayed in a junior suite fac...
See more room tips
  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MK_dogdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this review, 24 April 2014
Dear guests,

What a wonderful feedback! Thank you so much for that!

I thank you for pointing out Laura Losano who is a true asset for the hotel. She indeed genuinely loves to pamper our guests. I am truly glad to hear that she has made your stay memorable.

We look forward to welcoming you back to our centrally located Sofitel London St James.

Au revoir,
Nicolas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel London St James

Property: Sofitel London St James
Address: 6 Waterloo Place, London SW1Y 4AN, England
Phone Number:
Region: United Kingdom > England > London > St. James's
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#11 Family Hotel in London
#12 Spa Hotel in London
#16 Business Hotel in London
#21 Romantic Hotel in London
#29 Luxury Hotel in London
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Sofitel London St James 5*
Number of rooms: 183
Official Description (provided by the hotel):
Sofitel London St James lies discreetly at the very heart of London. Created in a magnificent grade II listed building, the 183-room hotel boasts accommodation to suit every taste. The hotel features a restaurant, "The Balcon," an elegant cocktail bar, the St James Bar and a chic yet cosy Rose Lounge, ideal for afternoon tea. The hotel is the perfect place to unwind with So FIT, a gym and relaxation space, and a luxurious spa, So SPA. ... more   less 
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Also Known As:
Sofitel St James London Hotel London
Accor St James London
Sofitel London
London Sofitel St James

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