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“WHAT A GOOD HOTEL”

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Sofitel London St James
Ranked #25 of 1,067 Hotels in London
Certificate of Excellence
Ashford, United Kingdom
Level Contributor
362 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 193 helpful votes
“WHAT A GOOD HOTEL”
Reviewed 28 May 2014

I always look forward to staying at a Sofitel establishment, and at the Sofitel St James especially.

Great rooms with a modern elegance, of the utmost comfort, and offering unbeatable value for money for such prestigious accommodations. Food quality both in-room and in restaurant is very good.

The level of service and friendliness throughout the hotel (and outside at the door) is excellent.

And then there's the position. Having over the years stayed in most areas of London I am convinced that this position on St James is the best of most worlds for getting to the main hot spots during the day, and for the West End Theater and nightlife.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BOUGHTON1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this review, 29 May 2014
What a great feedback! Thank you for that!

I am extremely pleased to hear that you enjoy so much coming back to us at Sofitel London St James.

Indeed we are centrally located however on the quiet Waterloo Place which is extremely convenient.

Thank you for pointing out the very good food served to you both through Room Service and in our restaurant The Balcon.

We look forward to welcoming you back soon.

Au revoir,
Nicolas
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3,925 reviews from our community

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Ormond Beach, Florida
Level Contributor
115 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 28 May 2014

Wife and I, business and pleasure for 6 nights. Could not be in a better position. I have never been disappointed at a Sofitel hotel and this one is extra special. We had a ball, staff could not have been more knowledgeable or helpful. Restaurant is very nice anytime. The St. James barmen make excellent drinks, real pro's. We will be staying here again in the near future. nicest place we have stay in London over the years.

Room Tip: Gym is a bit small, no pool. LA fitness is down the street if you need a real work out location.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bristolroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this review, 29 May 2014
Dear guest,

Indeed our central location is ideal to both leisure and business purposes as we are away from the buzz on the quiet Waterloo Place.

I am glad to hear that you have very much enjoyed our restaurant The Balcon as well as our St James Bar.

We look forward to welcoming you back in the near future.

Au revoir,
Nicolas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coleshill
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 28 May 2014

We were on business at this hotel and my how the other half live, this was oozing opulence, finesse, elegance just everything and more that you could possibly wish for, I would have loved to have stayed a lot longer. The reception upon arrival to the staff just being there to assist, the food - wow - I can say no more, just a wonderful experience for such a short time.

Room Tip: I just wish I could afford the Suite!
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CaroleDoyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this review, 29 May 2014
Dear guest,

I am really pleased to hear that you and your wife have enjoyed so much your stay at Sofitel London St James.

Thank you for pointing out the delicious food served to you in our restaurant The Balcon.

We look forward to welcoming you back much longer on your next stays.

Au revoir,
Nicolas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carnegie, Australia
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 27 May 2014 via mobile

This hotel is so conveniently located to everything. It is elegant yet unobtrusive, comfortable and the staff are a joy. We loved our three nights and hope to enjoy your beautiful hotel again soon. The room was quiet and of ample size, and the bed was amazingly comfortable.

Stayed May 2014, travelled as a couple
Helpful?
Thank Liontamer007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this review, 28 May 2014
Dear guests,

Thank you so much for such positive a feedback!

We love to pamper all of our guests and I am truly pleased to hear that you have enjoyed our genuine, high standards of service.

We look forward to welcoming you back soon.

Au revoir,
Nicolas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 24 May 2014

I spent five nights at this hotel in May 2014. It was a great experience from beginning to end. Breakfast buffet is superb and service at breakfast could not be better. All staff are very friendly from check in to check out. Room was very clean and absolutely quiet. Excellent location near tube and mens' shopping on Jermyn Street. I plan to stay here again.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KVTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this review, 25 May 2014
Dear guest,

What a great review. Thank you for that!

I am truly pleased to hear that you have enjoyed so much your breakfast in our restaurant The Balcon as we proud ourselves in offering the freshiest seasonal products on the market.

Thank you for pointing out your extreme satisfaction regarding the high standards of service provided to you throughout your stay.

We look forward to welcoming you back many other times.

Au revoir,
Nicolas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Copenhagen, Denmark
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 21 May 2014

I am a great fan of Sofitel and I use their hotels frequently - St. James in London is absolutely among their best Hotels. Pleasant Hotel with the right location in the right size and with a service minded staff.

I give this hotel my greatest recommendation

Best Regards
Peter


  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank 150Peter150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this review, 22 May 2014
Dear guest,

I am truly grateful to you for this wonderful feedback!

Indeed we genuinely love to look after all of our guests and to indulge them. Your satisfaction is our utmost reward.

I thank you also for recommending Sofitel London St James to your entourage.

We look forward to welcoming you back with our undivided attention.

Au revoir,
Nicolas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Croydon Surrey
Level Contributor
55 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 17 May 2014

We stayed for 1 night for our 30th wedding anniversary. I would stay again because of the location & the breakfast but probably not for a special occasion.
We went to the theatre in the evening & walked there & back as it was so easy. Very close to St James's Park & Regent Street.
The room was fairly standard but we weren't in it much.
The hairdryer was a waste of time it barely blew luke warm air out.
We had to ask twice for a second bathrobe.
The breakfast was lovely we had eggs benedict.
the teapots are awful very difficult to pour without dribbling even the waiter couldn't manage it.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrsToad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this review, 19 May 2014
Dear guest,

I am glad to hear that you have enjoyed our central yet quiet location.

Thank you for pointing out the lovely breakfast served to you in our restaurant The Balcon. We proud ourselves in offering the freshiest seasonal products on the market.

We look forward to welcoming you back.

Au revoir,
Nicolas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel London St James

Property: Sofitel London St James
Address: 6 Waterloo Place, London SW1Y 4AN, England
Phone Number:
Region: United Kingdom > England > London > St. James's
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#11 Family Hotel in London
#14 Spa Hotel in London
#16 Business Hotel in London
#21 Romantic Hotel in London
#25 Luxury Hotel in London
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Sofitel London St James 5*
Number of rooms: 183
Official Description (provided by the hotel):
Sofitel London St James lies discreetly at the very heart of London. Created in a magnificent grade II listed building, the 183-room hotel boasts accommodation to suit every taste. The hotel features a restaurant, "The Balcon," an elegant cocktail bar, the St James Bar and a chic yet cosy Rose Lounge, ideal for afternoon tea. The hotel is the perfect place to unwind with So FIT, a gym and relaxation space, and a luxurious spa, So SPA. ... more   less 
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Also Known As:
Sofitel St James London Hotel London
Accor St James London
Sofitel London
London Sofitel St James

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