We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“You will not be disappointed...”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Sofitel London St James
Ranked #27 of 1,069 Hotels in London
Certificate of Excellence
Virginia
Level 5 Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“You will not be disappointed...”
Reviewed 6 July 2014

We stayed here based on Trip Advisor reviews and were not disappointed . The customer service at this hotel is fantastic! Everyone is there to make sure your stay is wonderful. A big thanks to Oliver, the concierge for handling our every question and request. The staff at the Balcon was superb and made each morning so pleasant for us. Location only a few blocks from Picadilly and Trafalgar square made getting around very easy. Will stay here anytime!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sds1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this review, 7 July 2014
Dear Guest,

I thank you for this positive feedback!

I am truly happy to hear that you have had such an enjoyable stay with us as we genuinely strive in providing the highest standards of service.

I thank you for mentioning Oliver from Concierge as he is a true asset for the hotel.

I also thank you for pointing out the excellent breakfast and service provided to you in our restaurant The Balcon.

We look forward to welcoming you back.

Au revoir,
Nicolas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

4,013 reviews from our community

Traveller rating
    3,213
    608
    123
    45
    24
See reviews for
978
1,717
271
624
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (330)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Level 4 Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 4 July 2014 via mobile

This was our second stay at Sofitel St James in a year and it did not disappoint. The hotel is lovely and the location is perfect. It's in a classy area of London - close to Buckingham Palace and Trafalgar Square. The best part of this hotel however is the staff. The service is excellent and the staff so friendly. In particular, some of those working at the Balcon were very professional, attentive and extremely kind to our young son- always making him (and us) feel welcome and that nothing was too much trouble. The Balcon staff are a real credit to the hotel. The food is also excellent. We were there for a week and had dinner in the hotel every night- that's how good it was! Really enjoyed our stay and cannot wait to visit again.

Stayed June 2014
Helpful?
Thank Anguna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this review, 7 July 2014
Dear Guest,

Thank you so much for your words of praise!

I felt extremely proud of my team while reading your lines as we genuinely love to pamper all of our guests.

We look forward to your third stay and many more others.

Au revoir,
Nicolas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheltenham, United Kingdom
Level 6 Contributor
106 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 4 July 2014

My wife and I were celebrating our 38th wedding anniversary and decided that the hotel would be somewhere very special to stay - we were not to be disappointed.
The reception staff were friendly, attentive and welcoming. I am a member of the Sofitel guest loyalty programme and the reception staff upgraded us to a Junior Suite to mark the occasion of our anniversary. Our room was very spacious and in a quiet location with a view over Pall Mall. The bed was enormous and extremely comfortable, so we slept well.
We had dinner and breakfast in the hotel restaurant - Le Balcon (The Balcony). The food was excellent with a good choice of menu options.
Overall we had both a memorable and an enjoyable stay. We plan to return for the next special occasion - my retirement.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Namerof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this review, 7 July 2014
Dear Sir,

I am truly glad to hear that you have had a wonderful and memorable 38th wedding anniversary with us at Sofitel London St James. Such an occasion can't be missed.

I thank you for complementing the whole staff for their high standards of service.

We look forward to welcoming you both back to celebrate your retirement and for also many other occasions.

Au revoir,
Nicolas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bay Area, CA
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 July 2014

Stayed here for three nights in June with my husband and two teenaged children. The location was excellent for us since we were interested in all the touristy things -- walking distance to many major sites. Our rooms were well-appointed and service was generally good. The breakfast buffet (included in our package) was excellent, and we reminisced about it during the remainder of our trip. The only issue we had was that since this is an older building, we had a couple of things that needed attention, but nothing major. The most annoying thing was a toilet that flushed when it wanted to -- but would generally flush after a few tries. All in all, quite posh! Had to warn the kids that the hotels on the rest of our trip would not be as nice. One final note on location -- walking distance to Piccadilly Circus, the London Eye, Big Ben, the National Gallery, among others; also a block or two from a hop-on-hop-off bus stop, as well as the subway. Would definitely stay here again.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank L O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this review, 4 July 2014
Dear Madam,

Thank you for your very nice feedback!

I am truly glad to hear that you and your family have really enjoyed staying at Sofitel London St James.

Thank you also for pointing out the delicious breakfast you have had in our restaurant The Balcon. We proud ourselves in using the freshest products on the market.

I hope to have the pleasure in welcoming you all back.

Au revoir,
Nicolas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hooksett, New Hampshire
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 July 2014

Not only was the room perfect, the staff was wonderful from check-in to check-out! I am a early riser, I could of made coffee in my room, but not wanting to disturb my wife and son, I walked down to the lobby at 0500, and the gentlemen at the front desk made the extra effort to find me a cup of coffee! Before anything was open. Little things like that makes me want to return again!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rjszcz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this review, 3 July 2014
Dear sir,

I thank you for your words of praise regarding our genuine high standards of service as we truly love to pamper and look after all of our guests.

We look forward to welcoming you and your family back to Sofitel London St James.

Au revoir,
Nicolas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Chester, PA
Level 4 Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 29 June 2014 via mobile

Stayed at the Sofitel St. James for a week, here in Central London. The location is great - an easy walk to Buckingham Palace, Pall Mall, Piccadilly Circus, Trafalgar Square, St. James Park. A quick cab ride anywhere else. Gorgeous, modern rooms, extraordinary service (the guest relations manager sent up a tray of fresh fruit and chocolates for my son, when she heard he was sick. They also arranged for a Dr. to make a house call for him - unbelievable). Concierge and room service are available 24 hrs/day. I can't imagine a more accommodating staff, or a nicer hotel. This one would be hard to beat. I would absolutely return!

Stayed June 2014, travelled with family
Helpful?
1 Thank BeachloverfromPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this review, 30 June 2014
Dear guest,

First of all I hope that your son is doing well now!

Thank you so much for such positive a feedback!

I specifically thank you for pointing out how we genuinely care for all of our guests. We can't help pampering them.

We look forward to welcoming you and your family back to Sofitel London St James.

Au revoir,
Nicolas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these London hotels
Trafalgar Square / Embankment
Haymarket Hotel
Haymarket Hotel
#8 of 1,069 in London
794 reviews
Soho
The Piccadilly London West End
St. James's
The Stafford London
The Stafford London
#29 of 1,069 in London
1,161 reviews
Show Prices
Show Prices
Show Prices
Trafalgar Square / Embankment
Amba Hotel Charing Cross
Amba Hotel Charing Cross
#19 of 1,069 in London
3,781 reviews
Soho
Hotel Cafe Royal
Hotel Cafe Royal
#45 of 1,069 in London
1,251 reviews
Westminster
Conrad London St. James
Conrad London St. James
#52 of 1,069 in London
3,068 reviews
Show Prices
Show Prices
Show Prices

Been to Sofitel London St James? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sofitel London St James

Property: Sofitel London St James
Address: 6 Waterloo Place, London SW1Y 4AN, England
Phone Number:
Region: United Kingdom > England > London > St. James's
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#11 Family Hotel in London
#14 Spa Hotel in London
#16 Business Hotel in London
#21 Romantic Hotel in London
#27 Luxury Hotel in London
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Sofitel London St James 5*
Number of rooms: 183
Official Description (provided by the hotel):
Sofitel London St James lies discreetly at the very heart of London. Created in a magnificent grade II listed building, the 183-room hotel boasts accommodation to suit every taste. The hotel features a restaurant, "The Balcon," an elegant cocktail bar, the St James Bar and a chic yet cosy Rose Lounge, ideal for afternoon tea. The hotel is the perfect place to unwind with So FIT, a gym and relaxation space, and a luxurious spa, So SPA. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, ACCOR, Expedia, Hotels.com, Odigeo, HotelsClick, Ebookers, HotelQuickly, getaroom.com, Cancelon and Evoline ltd so you can book your Sofitel London St James reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel St James London Hotel London
Accor St James London
Sofitel London
London Sofitel St James

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing