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“Amazing Hotel Amazing Staff..”

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Sofitel London St James
Ranked #25 of 1,076 Hotels in London
Certificate of Excellence
Reviewed 11 August 2014

have to say this hotel is amazing! the location, the hotel is spotless.
The staff makes sure they go out of their way to make your stay special. from now on if its Possible I will always stay in a SOFITEL Hotel.. I'm going to sound nuts but they make you feel like family.
we were there to celebrate my daughters sweet sixteen and upon arrival there was a cake sent up and a card signed by her favorite band.
stay at this hotel you will love it..

Room Tip: they are all good.
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  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank Carmine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this reviewResponded 12 August 2014

Dear guest,

Thank you for this great feedback!

We love to pamper and pleasantly surprise our guests and we could not miss the occasion of your daughter's 16th birthday. I am truly glad to hear that she has enjoyed it very much.

We look forward to welcoming you back soon.

Au revoir,
Nicolas

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1,157 - 1,163 of 4,118 reviews

Reviewed 10 August 2014

I recently spent 3 nights at this beautiful hotel. From start to finish everything from service, food, location, comfort was perfect. I've stayed in many hotels, this tops them all! You most definitely will not be disappointed.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank gabbyvn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this reviewResponded 12 August 2014

Dear guest,

Thank you for complimenting our high standards of service. This is actually our utmost reward.

We look forward to welcoming you back with our undivided attention.

Au revoir,
Nicolas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2014 via mobile

You can't get more convenient than this hotel. Within 3 minutes of walking distance you get to Piccadily Circus but it is actually quiet. For runners St James Park is so close for morning run. I was really impressed by the concierge as I came back from a short run he not only handed me a bottle of water but also an energy bar. The room is typical London size but is well laid out. Overall service is friendly and efficient. Perfect for couples, especially those who love shopping!

Stayed: August 2014
Thank BeeHYW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this reviewResponded 12 August 2014

Dear guest,

Thank you for your positive feedback.

It is a pleasure for us to look after our guests and every detail counts.

We look forward to your next visits.

Au revoir,
Nicolas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2014

This is a beautiful, luxurious hotel perfectly located next to Piccadilly Circus. The style was opulent, the beds were enveloping and luxurious, the service was just that little bit better than anywhere at every touch point. I would love to have the opportunity to stay there again.

  • Stayed: August 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank NigelDouglas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this reviewResponded 12 August 2014

Dear guest,

Thank you for letting us know about your extremely enjoyable stay at Sofitel London St James.

I hope to have the pleasure in welcoming you back.

Au revoir,
Nicolas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2014

The Sofitel St. James is a wonderful hotel. Service, accommodations, ambience are all top-notch. Concierge services are excellent. Location is wonderful. I highly recommend the St.James...you will not be disappointed.

  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank CarpeDiem153
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this reviewResponded 12 August 2014

Dear guest,

Thank you for complimenting our high standards of service. This is our utmost reward!

Thank you also for pointing out our Concierge services. The team is a true asset for the hotel.

We look forward to welcoming you back at our centrally located hotel.

Au revoir,
Nicolas

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Reviewed 8 August 2014

On a return visit with my sister ( albeit the gap had been over a year) we were treated like old friends by the lovely Sally Ann and staff at the Sofitel. This deluxe hotel has the edge over many others in London as the staff make you feel part of the family and service is superb..We ate in the bar and restaurant and both meals were excellent with not just efficient service but friendly too and always with a warm smile.
Rooms are very comfortable with wonderful beds and bathrooms with walk- in showers - a must for me! Lovely Hermes toilettries and everywhere is very clean.
This hotel has an excellent location for us as we enjoy the ballet/opera and it's an easy walk to the Colliseum or the Royal Ballet. We also visited the nearby Whitehall Banqueting hall one morning which was very interesting.
We felt safe and cossetted at this hotel - it made a wonderful break for us both. We hope to return soon. Our thanks!

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank Gloucs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this reviewResponded 12 August 2014

Dear guest,

Thank you for your words of praise regarding our high standards of personalised service. Indeed the staff makes the whole difference when it comes down to service. Thank you for pointing out your extreme satisfaction.

We look forward to welcoming you back with our undivided attention.

Au revoir,
Nicolas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2014

Was with my girlfriend and it was perfect.
very good hotel, good food and good cocktail.
Central location beautiful room. We hope we can come back very soon.. but london is expensive city :)
thank you Sofitel

  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Silvio B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this reviewResponded 12 August 2014

Dear sir,

I am glad to hear that you and your girlfriend have had an amazing time with us at Sofitel London St James.

We look forward to welcoming you back.

Au revoir,
Nicolas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel London St James

Address: 6 Waterloo Place, London SW1Y 4AN, England
Phone Number:
Region: United Kingdom > England > London > St. James's
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#11 Family Hotel in London
#13 Spa Hotel in London
#16 Business Hotel in London
#21 Romantic Hotel in London
#25 Luxury Hotel in London
Price Range: £280 - £530 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel London St James 5*
Number of rooms: 183
Official Description (provided by the hotel):
Sofitel London St James lies discreetly at the very heart of London. Created in a magnificent grade II listed building, the 183-room hotel boasts accommodation to suit every taste. The hotel features a restaurant, "The Balcon," an elegant cocktail bar, the St James Bar and a chic yet cosy Rose Lounge, ideal for afternoon tea. The hotel is the perfect place to unwind with So FIT, a gym and relaxation space, and a luxurious spa, So SPA. ... more   less 
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Also Known As:
Sofitel St James London Hotel London
Accor St James London
Sofitel London
London Sofitel St James

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