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Sofitel London St James
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Reviews (4,336)
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2,720 - 2,725 of 4,336 reviews
Reviewed 1 February 2009

We decided to book the Sofitel after reviewing it on Trip advisor and getting an excellent price, so i would advise shopping around as the price ranges greatly from site to site!

The welcome was warm and efficient, the hotel is decorated to a really high standard and you are made to feel like a celeb from entering the front door!

The rooms are what really sets this apart from other 5 star hotels i have stopped in, beautifully decorated and spacious. Bathrooms and showers can be a bit hit and miss in hotels but @ the Sofitel, it was done to a really high standard. The incuded toiletries were really nice as well (bonus!!!!)

P.S Try the Bloody mary at the bar!!!!

  • Stayed: January 2009, travelled as a couple
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Thank Big_R1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 January 2009

I was very happy with the room, the bed, the staff, the food, and the unbeatable location.

  • Stayed: January 2009
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Thank WilliamNe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 January 2009

Beautiful old building on a quiet street, yet only a few minutes walk to west end, SOHO and Westminster. Basic Room itself was large by london standards, elegantly decorated in modern french style. Great value for money, however all the extras (breakfast, room service, the bar etc) are very very expensive.

Only issue we had was the hotel was overheated, even our room. Despite aircon being switched on high 24/7, was always stuffy unless we opened the window.

Concierge knew what they were talking about, and recommended some excellent restaurants.

Overall highly recommend.

  • Stayed: January 2009, travelled as a couple
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Thank BFGMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2009

My husband and I recently stayed four-nights at the Sofitel St James as part of our European holiday to celebrate his 60th birthday. Because of our overnight flight from the states, we arrived at the hotel by 7:30 am. Exhausted from our flight we expected to be told the room would not be ready until mid day. Imagine our surprise when we were enthusiastically informed at check-in that not only was our room ready but that we had received a complimentary double room category upgrade!

The hotel is not only beautiful but also just as important, it is impeccably maintained throughout. Our 4th floor corner suite was well insulated from any possible street noise and fabulous in design with a long hallway, large separate living room, a spacious bedroom with an unbelievably comfortable king-size bed, and a separate bath and shower. First-class accommodations all the way!

When we arrived back at the room our first evening after dinner, we were greeted with an unbelievable delight: two slices of decadent chocolate mousse cake surrounded by fresh strawberries. Along the top of the plate, handwritten in chocolate was 'Happy Birthday'! What made this all the more amazing was that at the time of making the reservations over the telephone with Accor Hotels I had mentioned only in passing that it was my husband's birthday.

The location is perfect because you are walking distance to tourist attractions, museums, theaters, restaurants, shopping and multiple forms of transportation (e.g. buses, tube) in addition of course to cabs just outside the hotel's doors. With so many restaurants nearby, we only had one lovely lunch at the hotel's Brasserie Roux and after dinner drinks at their St James Bar. Just like the hotel, the service was attentive but never intrusive.

As most travelers well know, hotel employees' inevitable interaction can greatly influence the guest's overall experience and subsequent memories. That said it was the service provided by the staff from the moment of our arrival and throughout our entire stay that has made a lasting impression. From the curbside attendants to the doormen, front-desk to the concierge, restaurant staff to housekeeping to room service, each person displayed genuine warmth and took sincere pride in doing their job well.

With our son and daughter-in-law now living in London my husband and I hope to visit a minimum of twice a year. I could not imagine not staying at, or recommending to family/friends, this hotel. Yes, in a city full of hotels to choose from, the Sofitel St James is that wonderful!

  • Stayed: January 2009, travelled as a couple
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2  Thank LMP55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 January 2009

The hotel is in a great location just of Trafalgar Square but not in the middle of all the hustle and bustle.
At reception the staff were warm and friendly, a little on the slow side but there were no other guests waiting. My partner and I were told that the superior room that we booked was not ready; a few alarm bells rung, fearing we'd be left waiting for hours. Nevertheless we sipped our complimentary earl grey in the bar - best pot of tea I've ever had - the bar staff were also pleasant. About half an hour later, the clerk came to give us our keys along with the news that we had been upgraded to a deluxe room as we'd been waiting - couldn't complain!
The room was spacious, and well kept with all the amenities you'd expect. My favourite was the bathroom - i like my bathrooms.
The bed was great, my back approved and little things like the complimentary newspaper and the free wifi were great additions.
Definitely one of the better hotels I've stayed in in London.
Wish we could have stayed longer and experienced the other things the hotel had to offer.

  • Stayed: January 2009, travelled on business
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Thank AugustInParis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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