My friend and I decided to meet at the Birdhouse for an afternoon coffee having seen the opening hours advertised as 9am-10pm on the TimeOut website. My friend arrived before me at around 4.10pm and let the staff know she was waiting for a friend before ordering. Over the next 10 minutes she was harassed by several members of staff who told her repeatedly they were closing at 5. The minute I arrived we were pressed for our order. After our order came, staff kept hovering and removing items from our table, making us feel very uncomfortable. The weather was quite stormy outside and the cafe door kept blowing open, and at one point an angry man (possibly manager) from the kitchen stormed out into the cafe and slammed the door which was right next to our table, making us even more uncomfortable.
If the Birdhouse staff are so concerned about customers arriving within an hour of closing time they should probably slam their stormy cafe door at 4!
The flat whites and brownies we ordered were delicious, but I've never been made to feel so uncomfortable and so unwelcome in a cafe and won't be going back, despite it's handy location by Clapham Junction station.
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