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“Small but perfect position and lovely staff.”
Review of The Z Hotel Soho

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The Z Hotel Soho
Ranked #348 of 1,063 Hotels in London
Certificate of Excellence
Norwich, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Small but perfect position and lovely staff.”
Reviewed 12 January 2012

The title probably says it all but I'll expand on it a little. We stayed for one night in December to see a show in the Shaftsbury Theatre. It was litterally a five minute walk, even with my wife in 4" heels which can slow us down a bit sometimes and Leicester square, covent garden, Oxford Street, Regent Street etc all within easy walking distance.

It was my wifes birthday and literally everyone seemed to know and wished her happy birthday, we were given a free glass of champange before we left for the theatre and in the morning she was was offered a free cake with her breakfast but she'd already filled up on a loveley egg and bacon roll ! The Room was very small but everything was immaculate perfectly adequate for our short stay. It was a very new room and we may have been the first guests to stay in it so there was a minor issue with the shower leaking into the room which to be fair didn't effect us but did mean they had a lot of wet towells to clean up after we mopped up. I'm sure it will be fixed already. If I had one negative thing to say about the hotel is that it is very very hot, almost uncomfortably so, but thats much better than being too cold so I shouldn't complain.

We will definately use this hotel again on our next trip into central London.

  • Stayed December 2011, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GrahamfromUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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bristol
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 11 January 2012

First and foremost, this hotel is in the perfect central London location. Two minute stroll from Leicester Square Tube station and walking distance to so many iconic tourist attractions (which can save on the surprisingly expensive Tube ticket prices!). As for the hotel, well, I want to be able to give it a 5 star review but due to our personal experience in early January this wasn't possible.

I appreciate that this is a brand new hotel and that a lot of the issues we had are 'teething problems' but during our stay, the standard of the rooms simply wasn't up to scratch. We paid for a queen sized room and although small, was perfectly adequate for a two-day stay. We were surprised by the proximity of the bathroom to the room (one end sectioned off by glass walls) but this modular design is part of the reason why the rates are so reasonable and so is fair enough. However, the frosted glass doors are actually almost transparent so potential for embarrassment is rife - you need to be pretty comfortable with your travel companion! The wet-room design certainly looks appealing but was in fact hopeless - when showering late on our first night the entire bathroom became inch-deep in water that then failed to drain away. After going down to reception (phone in room didn't work??) they provided us with lots of towels to soak up the water and offered to move us the following day. And they did. This time to a room which had a new floor fitted in the bathroom to allow for drainage. However, said new floor meant that the door no longer slid shut, so we actually had to use the toilet with the door wide open! The heating didn't work in this room and neither did the phone again (which was a little unnerving as we were on the 4th floor and it was a long way to reception in case of an emergency. As another reviewer pointed out, it iPhone/iPad charger was hanging on a short cord half way up a wall so impossible to use. It was late on our second day when we got into this room and really we should have complained again but we were tired and going out in the evening and didn't want our trip to be mired by complaining.

I have to say that throughout, the staff were very helpful, polite and apologetic, working at the coalface of a hotel that clearly has issues that are beyond the house staff's control (poor design/building work?). The hotel would be perfect and we would happily return if the owners re-assessed the room functionality and addressed all of the problems that turned what potentially could have been a pleasant stay into a rather uncomfortable one.

Room Tip: The higher the room, the less you notice street traffic - check bathroom drainage before unpacking.
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank ab36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 11 January 2012

My partner and I spent a Friday night at the Z in mid-December. The concept of the hotel is fine, if location and price are your top priorities, and if all you really want to do in your room is sleep.

Our room really was tiny; the (very comfortable) bed was built into three of the walls, leaving a small standing area between the bed and the bathroom. Suitcase storage was under the bed, and hanging space was restricted to two coat hangers on a hook, attached to the back of the main door. At the foot of the bed, a super-sized flat-screen TV was built into the wall. There was a UK plug socket, a continental plug socket and a built-in iPhone/iPod charger... but weirdly, and in our experience uniquely, there was no shaver socket, so do make sure your razor is fully charged! (We had failed to do this, so stubble was the order of the day on Saturday.) There was a hairdryer and tea/coffee equipment, which took up much of the space on the very small bedside table.

This was not a room to hang out in for any length of time, unless you're happy just lying on/in the bed and watching TV. But if you're simply looking for a well-priced bolt-hole between Soho and Covent Garden, then it did the job.

The room was internal within the building, so there was no noise from the street whatsoever, although I'd imagine this could well be an issue with other rooms. A small frosted bathroom window overlooked a strange area in the centre of the building, which was semi-al fresco, and looked as if it could be used as a bar in warmer months.

Lack of shaver socket aside, my one big criticism would be the design of the bathroom, which didn't allow water to drain effectively from the shower area. Instead, water from the shower flooded the whole bathroom, right up to the toilet and the wash basin. Not just a minor trickle, but a serious soaking.

The staff seemed pleasant, there was - amazingly! - room to stash our cases with reception for a few hours after checkout, and there was a small bar and a larger cafe downstairs, neither of which we used. (Soho isn't exactly short on breakfast cafes, so we didn't feel the need to hang around.)

The standard of decor inside the room and in the rest of the hotel was high: sleek and contemporary. On the whole, they've made very clever use of the space.

I would probably return, if I was in London for a night out. My partner was a good deal less certain, though...

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mike-TD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bournemouth
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 11 January 2012

We were very lucky to get the last queen room for New Year's Eve. Every member of staff we met was helpful and friendly beyond the call of duty which added to our enjoyment of the experience. Yes there are still teething problems - but that was to be expected having read the reviews and given that the hotel is very 'young'. The enthusiasm of all concerned more than made up for it. The complimentary cheese and crackers were a lovely touch.

We will certainly be back - just waiting for NYJO to be at Ronnie Scott's some time later this year (fingers crossed) or perhaps another excuse ...

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gonestrolling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jersey
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 10 January 2012

Where to start... As of January 2012 it's a building site, with construction everywhere. Compact can often be cute but this is plain cramped, from the checkin to reception to bar, cafe etc.i get the concept,and can forgive the room size, but the finish is abysmal, the tv was hangiing rom the ceiling with wires all over the place, the shower leaked and the heating in my room did not work at all. The bottled water in my room tased foul. The room I had on the 2nd floor was incredibly noisy right on to Shaftesbury avenue. The bed was hard and uncomfortable and the massive tv in a tiny room unwatchable at such close distance. I would never go back.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chatsby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abu Dhabi
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 January 2012

This hotel is great value for the location and the concept is spot on. A double room was fine in terms of space for 1 person, even with a relatively big suitcase.

On the negative side, for some reason the i-pad/pod connector for the TV is at the other side of the room to the bed and stuck in the middle of the wall with a cord far too short to actually connect anything to it. The curtain on the window was also a good 2 inches too short which was a problem as the room faced onto the street. The hotel was newly opened, however, so hopefully these kind of issues can be sorted after feedback.

Overall reasonable value, with a great concept and much better than staying somewhere like a Thistle with tired old rooms.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank RCinUAE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isle of Arran, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 January 2012

we stayed here on the 28th of december 2011 for one night as we were going to the theatre.i found it very intresting!! very modern,clean,staff all friendly,room was a bit small and not too keen on the glass toilet,shower screen idea lol,bed very comfy,woke up quite alot during night as we were close to the street,but hey its london after all??i would stay again but ask for bigger room,next time,all in all a plesent hotel and good price

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank thrasher69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Z Hotel Soho

Property: The Z Hotel Soho
Address: 17 Moor Street, London W1D 5AP, England
Region: United Kingdom > England > London > Soho
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #348 of 1,063 Hotels in London
Price Range (Based on Average Rates): ££
Hotel Class:3 star — The Z Hotel Soho 3*
Number of rooms: 85
Official Description (provided by the hotel):
The Z Hotel Soho has everything you need for a couple of nights in town. Concentrated style, an out-of-town price and the West End – at your feet the moment you step out the door. No off-central, tourist hotels for you.Space is unimportant. How you use it is vital. You step into your Z Room, and suddenly the price makes perfect sense. You’re staying in central Soho, where space is at a premium. But you’re not paying a premium. We have rooms start from 8 to 14 square meters of compact luxury.Z Soho is a designer conversion of twelve Georgian townhouses. From the outside you see classic architectural proportions, combined with contemporary style. Inside, you find 85 rooms gathered around a central courtyard. And it places you in Moor Street, between the theatre and bookshops of Cambridge Circus and Charing Cross Road – and the vivid cosmos of Old Compton Street. ... more   less 
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