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The Z Hotel Soho
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Reviews (1,789)
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658
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All reviewsfree wine and cheeserooms are smallpalace theatrequeen roomcharing cross roadold compton streetgreat locationwet roomfrosted glasssky channelsharry potterinside roomshaftesbury avenuewest endevery eveningno windowfloor space
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818 - 823 of 1,789 reviews
Reviewed 15 July 2014

Stayed here on two business trips now and just getting round to doing the review, but its a great and trendy hotel with a really unusual and nice design. You get exactly what it says on the website and even though the rooms are small there is everything you need. My office is in Soho square so it was a 2 minute walk, and even though I was a bit late the cooked breakfast came really quickly and was lovely in the little cafe. The beds are really comfy and I had big fluffy towels. Great selection of TV channels in the room. If I had to criticise I would say the rooms on the outside are a bit noisy, but its London so nothing out of the ordinary!

  • Stayed: December 2013, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank JuliaBahrain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2014 via mobile

Back again for our 4th visit this time with parents (80+ years old). Of course they commented on the room size but that quickly became secondary to the style of the hotel (ie the rooftop and the central courtyard), the service (ie ensuring our rooms had been serviced to our liking), the location (simply unrivalled) but most of all the staff who are so service oriented it is once again a delight to be part of it. My wife and I say it every time, but we would find it difficult to book any other hotel. Thank you again Z Hotel.

Stayed: July 2014
1  Thank TheAdamFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2014

We went with my girlfriend on New Years Eve for 6 days. The place is very good because it is 5 minutes away from Leicester square. The staff is very friendly and always around when you need them.
The problem is that the rooms are extremely small. I had read the other reviews but i did not expect to be so small.
You can stay only on the bed and there is no place to put your clothes.
The Wi-Fi was rarely connecting and the speed was slow when it did.
The soundproofing is average and you can hear people from adjacent rooms (not what they are saying but hearing sound).
The bed and TV are great and the shower has always hot water.
During the night i did not have a problem with the noise from the other rooms.
I had a very good time but i did not stay there for a long time because i was outside most of the time.
If you are going to stay here book the Queen room which is the biggest of these tiny rooms.

Room Tip: Try to get to the higher floors because it is less noisy. Book only the Queen room it is much better than the others.
  • Stayed: January 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Panos B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2014

We went to London to see "the commitments" at the "Palace Theatre". We stayed at this hotel & found it whilst very compact surprisingly comfy. The location is second to none centrally placed with under a 20minute walk to any of the fashionable areas such as Covent Garden, Chinatown, Soho etc. The free wine & cheese is something that we really loved & went down a storm with my wife, all in all a fantastic little hotel with big charm, would recommend.

  • Stayed: September 2013, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank david s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2014

There's no doubt that if the staff at this hotel has been awful then this review would have been a zero. However they were great, especially the reception staff who, when I asked if we have been allocated the correct room as ours was tiny, looked at me like they had been asked that question before - many times! With good reason too. We had a booked a 'Queen' room, which is a myth in the UK as queens only exists in America so it's a double by any other name. However a normal double was quoted as being smaller than ours and had no windows! The average sized Hobbit would no doubt feel at home in our room but this is without doubt the smallest room we have ever stayed in (pretty much anywhere) ever, outside of a caravan.

The bed (which was rock hard) was enclosed on three sides as it met all the walls of the room on the other three, so entrance to it was available from one side only, which is fine in a caravan! Also the shower, toilet and sink were all housed a pod-like space definitely made for one.

This would not be a problem were it not for the price - you are paying a high price (at this class of hotel anyway - this is not the Savoy bytheway). However, for a weekend away in the capital, a centrally located Premier Inn will cost just below £200 a night and the Thistle just off Leicester Square around £240. The Z charged £216 for this bijou affair, which is frankly ridiculous.

On the upside, it is perfectly located for all theatres and spotlessly clean (and as mentioned previously the staff are brilliant, polite and courteous). Ironically they have the largest bath towels we've ever had in a hotel. That said, in comparison to its closest competition mentioned earlier it falls short based on the price you pay and what you get for it.

For a weekend away we would alway choose the Premier Inn, Thistle or Best Western in London rather that the Z hotel. If we'd paid £150 or below for the night maybe that would have been about right and knowing what you are going to get then maybe this would attract us back because it's clean and well located. However, for a few pounds more I'd still like a room where I can enter the bed from more than one point. It's unlikely we will return as the downsides outweigh the upsides.

Room Tip: All I can say is that we were told very apologetically that ours was one of the biggest rooms as other rooms were smaller and had no windows. We had a small window.
  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank andyhq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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