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Holiday Inn London - Whitechapel
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Reviews (877)
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Reviewed 8 November 2013

I was very impressed with this Holiday Inn. Short walk from Shadwell underground station. Lovely modern room (felt new), large shower, comfortable bed. Handy for Excel which is why it was booked. They also have Lowenbrau on draft! Haven't seen that for years! Would stay again if visiting Excel. (DLR)

Stayed: November 2013, travelled on business
1  Thank JaseUK1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2013

Just returned from a 2 night stay & chose this hotel as part of a Superbreak 'Stay & Train' deal. It was easy to reach from Kings Cross and was only a short walk from Whitchapel underground station, and was situated behind the London Royal Hospital. It is sited on Cavel street - a residential street. Some people have commented on the dubious area, but my wife and I found that returning very late at night was not an issue.
The hotel is bright, clean and well decorated. The rooms are spacious and modern, with an AC control that actually works quite well. The breakfast catered for all tastes and we found the fresh fruit, yoghurt and the hot choices delicious.
We did eat at the restaurant one night, and whilst the food was OK, the service provided by the 2 staff did lack a professional touch - due obviously to poor training. In fact the waiter seemed totally confused as to what was required of him working in a restaurant.
There was an issue with the bill as on the menu it did state that there was a set 3 course for £20, but our bill did not reflect this and when we questioned it, the manager was sent for who explained that the deal was for groups only. I did point out that the menu did not state this and the waitress had accepted our order on the understanding we were ordering the £20 set course. The manager did change the bill to £25 - total, again I had to point that this was also incorrect - in fact I nearly had to force money onto them!! I believe the whole issue was due to language understanding.
All in all we would stay here again, but would be more careful if eating dinner.

  • Stayed: November 2013, travelled as a couple
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1  Thank SailorJohn7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2013

After reading several bad reviews on trip adviser after booking this hotel we were very apprehensive as what to expect however experienced wonderful service - arrived an hour prior to check in and staff kindly allowed us to check straight in.. Staff couldn't be more helpful. Nice clean room.. Slightly dated but spotless. Breakfast good. Overall a good hotel - great value for money

  • Stayed: October 2013, travelled as a couple
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1  Thank horbat1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2013

One night stay using reward points. Best rooms I have stayed in, in London. Wifi was easy and fast. Good tv channel choice. Very comfy bed and pillow choice. Hard to fault. Evening beer proved tricky at c.11pm. All bar one beer ran out and communicating with staff for whom English is not a first language was tricky. Had that gone smoothly it would have been a five star. I'll stay again.

Stayed: October 2013, travelled with friends
1  Thank andnevlit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2013

good value, modern clean hotel near London. Not best locations but fine for a base to explore & close to transport. Rooms modern and comfy beds. Breakfast was fine if a little disorganized, we were offered a prepay deal which was ok.

  • Stayed: September 2013
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1  Thank JWBayton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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