We had a very pleasant few days here in March, and enjoyed the stay.
What really impressed us, though, was the incredible welcome from Esther (I think I have that right) at reception when we arrived. We were very early indeed (mid-morning in fact) but were given our room there and then without any fuss at all. Esther was one of the most welcoming, efficient and helpful reception staff I've ever encountered, and she really knew how to make guests feel welcome on arrival.
All the other staff we met were friendly, helpful and happy - a good sign.
The room was very well soundproofed, with efficient heating and air conditioning (it was warmer than usual for March). We were several floors up, and there was virtually no traffic noise - just the odd ambulance siren from the London Hospital, just up the road.
There are restaurants around (with a McDonalds just up the road) and a pretty good street market opposite. Transport links are excellent. Buses run from just outside the hotel and are frequent.
Shower only (no bath) was a disappointment, but that apart the room was fine. Few faults, but worth mentioning perhaps that it's a false economy for hotels to provide cheap toilet paper - people just use twice as much and it makes the hotel chain look cheapskate.
More seriously, however, the toilet flush had been designed or doctored in some way to make it use less water. This meant that it frequently took several attempts to get it to flush properly, and involved holding the buttons down for about a minute at a time - what a waste of time. It was reported, and dealt with, but there was no improvement. I imagine all the toilets are the same, and that there's no way of making them work properly. Not the fault of the staff in any way - just bad design.
- Official Description (provided by the hotel):
- Located in the heart of cosmopolitan East London with easy access to the City, the Holiday Inn London - Whitechapel (formally known as Holiday Inn London Commercial Road) is the ideal location to experience both historic and contemporary London: perfect for business or leisure. Our hotel boasts 133 modern, spacious rooms, designed for comfort and style, with panoramic views of iconic London landmarks such as the Gherkin, Tower Bridge and the Tower of London. You can expect to enjoy triple-glazed windows to ensure a peaceful stay in London, as well as complimentary wireless internet access, a free to use gym and many of the other useful amenities available in the hotel. The Academy conference centre, complete with four well-proportioned meeting rooms with natural daylight, has all the modern facilities you’ll need to ensure your meeting is a success. You can also relax and refuel with 24-hour room service and our in-house Traders Restaurant & Bar, offering a modern, international menu with family-friendly options. For business or leisure, whether you’re an individual traveller or planning a family trip, Holiday Inn London - Whitechapel is looking forward to welcoming you for a pleasant stay. *Please note we have changed our name to Holiday Inn London Whitechapel from Holiday Inn London Commercial Road* ... more less
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