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“Nice hotel, nice location, nice staff”

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Holiday Inn London - Whitechapel
Ranked #178 of 1,081 Hotels in London
Certificate of Excellence
Reviewed 21 April 2014

We had a very pleasant few days here in March, and enjoyed the stay.

What really impressed us, though, was the incredible welcome from Esther (I think I have that right) at reception when we arrived. We were very early indeed (mid-morning in fact) but were given our room there and then without any fuss at all. Esther was one of the most welcoming, efficient and helpful reception staff I've ever encountered, and she really knew how to make guests feel welcome on arrival.

All the other staff we met were friendly, helpful and happy - a good sign.

The room was very well soundproofed, with efficient heating and air conditioning (it was warmer than usual for March). We were several floors up, and there was virtually no traffic noise - just the odd ambulance siren from the London Hospital, just up the road.

There are restaurants around (with a McDonalds just up the road) and a pretty good street market opposite. Transport links are excellent. Buses run from just outside the hotel and are frequent.

Shower only (no bath) was a disappointment, but that apart the room was fine. Few faults, but worth mentioning perhaps that it's a false economy for hotels to provide cheap toilet paper - people just use twice as much and it makes the hotel chain look cheapskate.

More seriously, however, the toilet flush had been designed or doctored in some way to make it use less water. This meant that it frequently took several attempts to get it to flush properly, and involved holding the buttons down for about a minute at a time - what a waste of time. It was reported, and dealt with, but there was no improvement. I imagine all the toilets are the same, and that there's no way of making them work properly. Not the fault of the staff in any way - just bad design.

  • Stayed: March 2014, travelled as a couple
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Thank ShingleStreet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James D, General Manager at Holiday Inn London - Whitechapel, responded to this reviewResponded 28 April 2014

Dear ShingleSheet, Thank you for taking the time to review your hotel experience with us. I was very pleased to read your feedback about the team and especially Eszter. I will ensure she receives some recognition for the fantastic service she gave. I look forward to welcoming you back to the hotel soon. Regards James

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449 - 455 of 852 reviews

Reviewed 15 April 2014

This Holiday Inn is pretty standard and what you'd expect from the chain. The building seems quite new and the room I was in reflected that with the decor and facilities looking fresh. The hotel is about ten minutes walk from the Whitechapel tube station and bus stops, down quite a badly lit road which I didn't feel safe walking down. For that reason, I'm unlikely to stay here again.

  • Stayed: March 2014, travelled on business
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Thank rotelharp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James D, General Manager at Holiday Inn London - Whitechapel, responded to this reviewResponded 28 April 2014

Dear Rotelharp, thank you for your feedback following your stay with us. It is unfortunate that while the hotel was to your liking the location is not. I hope you will re-consider staying with us in the future and maybe use one of the well connected bus stops directly opposite the hotel or either Shadwell DLR station or Aldgate East Tube station, both of which are different routes to the one you took to Whitechapel Station.

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Reviewed 13 April 2014

Well, what a pleasant surprise. A neat reception area welcoming, fantastic staff, very easy going friendly, non of this fake corporate greeting, just decent honest welcoming like a friend :)

Same for the staff at the bar/coffee area, just really nice friendliness.

Then off to the room, very tidy, very comfortable, fresh feeling, nice bathroom, nice room, comfy bed, fresh air and clean window.

Rapid internet speed all for free, I got 34 MegaBits for both upload and download.

Breakfast was excellent service, brilliant staff who helped at every instance.

Recommended and hope to stay there again.

  • Stayed: April 2014, travelled on business
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Thank nta_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James D, General Manager at Holiday Inn London - Whitechapel, responded to this reviewResponded 28 April 2014

Thank you for your review and recommendation following your stay with us. I was very pleased to read that you found the team fantastic in all areas of the hotel. Its always nice to hear feedback like that! I look forward to welcoming you back to the hotel soon.

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Reviewed 12 April 2014

I’ve never had a bad experience with this chain, and this hotel continues the trend. Nicely designed and furnished room - very comfortable and perfectly clean (thanks, Lolita!). As ever, all the staff at reception were superlatively good. Amira and Joanna were especially fabulous. This is now on my list of London hotels.

  • Stayed: April 2014, travelled on business
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Thank Dr-D-101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James D, General Manager at Holiday Inn London - Whitechapel, responded to this reviewResponded 28 April 2014

Thank you for taking the time to pass on your comments following your stay with us. Its always great when our guests label us as "highly recommended" and I was pleased we maintained your loyalty to IHG and Holiday Inn hotels. I look forward to welcoming you back to the hotel soon.

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Reviewed 7 April 2014

Stayed at this hotel for 2 nights on business. Cannot fault the hotel at all. Attentive staff, very good breakfast, rooms of a very good standard. Of course, it's a new hotel so you'd expect for everything to look clean but the staff do look like they take pride in where they work so hopefully the standard now can be kept.
Air conditioning in the room actually works which is a bit of a hit/miss in monst hotels.
Not much in the local area in terms of restaurants/bars etc but close enough to travel into Central London.
Will definately stay again if the rates are at the same reasonable level.

  • Stayed: April 2014, travelled on business
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Thank h0bn0b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James D, General Manager at Holiday Inn London - Whitechapel, responded to this reviewResponded 28 April 2014

Thank you for taking the time to pass on your comments following your last stay with us. I was pleased to read that while the hotel meet your expectations the team really stood out for you and made your stay! I look forward to welcoming you back to the hotel soon

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Reviewed 7 April 2014

Lovely hotel, nice spacious room, 10 min walk from whitechapel or algate tube. Bus stop outside door. Very quiet. The area is a bit more run down than central or west London but we loved it. felt safe and comfortable walking back at night. Highly recommended. Yeehah

  • Stayed: October 2013, travelled as a couple
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1  Thank JJPOPS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James D, General Manager at Holiday Inn London - Whitechapel, responded to this reviewResponded 8 May 2014

Thank you for taking the time to pass on your comments and publicly recommending us! Its always great to hear our guests had a fantastic time with us.

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Reviewed 6 April 2014

We needed a comfortable hotel, somewhere near to Liverpool Street station and chose this hotel for that reason. Both my wife and I are Holiday Inn priority club members and were 'thanked for our loyalty' on arrival.

The room we were allocated was on the fifth floor and was what you would expect - modern, functional and clean. It was of a reasonable size and had a flatscreen TV, iron and tea/coffee making facilities. The bed was comfortable.

The WC had a large rain style shower, toilet and basin. It was equipped with toiletries and plenty of white towels. Again it was clean and fresh smelling

We called a cab from reception and it arrived bang on time, although a Mercedes limo for the short journey to Aldgate was a bit over the top at £12. There is a mini cab office directly opposite the hotel.

We spent some of the evening going on a Jack the Ripper walk with London walks. The guide was god and well informed, but many of the streets and alleys are now well lit car parks and wide streets. It spoils the atmosphere.

Breakfast was good with plenty of choice - either cold cuts, croissants, cereals, toast and preserves or a full buffet for the cooked breakfast. There are juices, tea and coffee. You make your own toast, which is a bit slow. The buffet ran out of eggs and mushrooms and we were told we would have to wait five minutes. But all things considered a very reasonable breakfast.

The only bad thing about this hotel is the area it is in. It is certainly multi cultural. There aren't many restaurants open, even at 9pm - most shops are shuttered up. We had to settle for a pint in the Blind Beggar and a fast food meal. The area feels safe enough, but it is very run down.

  • Stayed: March 2014, travelled with family
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Thank malcfreem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James D, General Manager at Holiday Inn London - Whitechapel, responded to this reviewResponded 8 May 2014

Thank you for taking the time to pass on your comments following your stay with and also for once again showing your loyalty to IHG and Holiday Inn. I was very pleased to read you had a great stay with us. I look forward to welcoming you back to the hotel soon.

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Additional Information about Holiday Inn London - Whitechapel

Address: 5 Cavell Street, London E1 2BP, England (Formerly Holiday Inn London - Commercial Road)
Phone Number:
Region: United Kingdom > England > London > Whitechapel , East End / East London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #178 of 1,081 Hotels in London
Price Range: £68 - £194 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn London - Whitechapel 4*
Number of rooms: 133
Official Description (provided by the hotel):
Located in the heart of cosmopolitan East London with easy access to the City, the Holiday Inn London - Whitechapel (formally known as Holiday Inn London Commercial Road) is the ideal location to experience both historic and contemporary London: perfect for business or leisure. Our hotel boasts 133 modern, spacious rooms, designed for comfort and style, with panoramic views of iconic London landmarks such as the Gherkin, Tower Bridge and the Tower of London. You can expect to enjoy triple-glazed windows to ensure a peaceful stay in London, as well as complimentary wireless internet access, a free to use gym and many of the other useful amenities available in the hotel. The Academy conference centre, complete with four well-proportioned meeting rooms with natural daylight, has all the modern facilities you’ll need to ensure your meeting is a success. You can also relax and refuel with 24-hour room service and our in-house Traders Restaurant & Bar, offering a modern, international menu with family-friendly options. For business or leisure, whether you’re an individual traveller or planning a family trip, Holiday Inn London - Whitechapel is looking forward to welcoming you for a pleasant stay. *Please note we have changed our name to Holiday Inn London Whitechapel from Holiday Inn London Commercial Road* ... more   less 
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