Awesome experience the moment we got out of the taxi to the moment we got our bags to leave London. Very helpful, pleasant doorman. We added a member to our party mid trip and changed rooms; they couldn' have been more accomodating or helpful in the move. The room was clean, mattresses firm, plenty of pillows, good temp control. The room had a nice little sitting area, large windows overlooking a little park. WIFI was pretty good, easy to plug in US power cord.
Sabin at concierge desk was super proficient giving advice, making dinner reservations. And another member of the front desk saw us on the Eurostar to Paris and spent 30 minutes to provide a detailed itinenary of must see/eat places in Paris. She couldn't have been sweeter and her recommendations were spot on. Excellent!More