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“Not so good as other Premiers”

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Premier Inn London City (Old Street) Hotel
Ranked #156 of 1,063 Hotels in London
Certificate of Excellence
Plymouth, United Kingdom
Level Contributor
203 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 366 helpful votes
“Not so good as other Premiers”
Reviewed 5 December 2013

I have given this Premier only a "good" as whilst the reception staff and accommodation were up to the customary Premier high standard the same cannot be said of the restaurant.

This Premier was let down by the casual way diners were treated in the restaurant. A bar lady told me where to wait and she went off to find a member of the restaurant staff and returned telling me someone would be along shortly.

After a ten minute wait standing by the entrance the same bar lady spotted me and took me to one of the many empty tables which had been re-laid but not cleaned properly. A waitress was called to see to that.

After another 10 minutes a waiter arrived and took my order but returned in a further ten minutes advising that the main courses was not available. Hastily and before the waiter could depart I placed a new order. The food when it arrived was of acceptable quality for the price charged.

It was 20 minutes after I finished the main course before I was asked if I would like a dessert - perhaps I should not have been surprised when the waitress said that she thought my choice had not been available for the past month "but would just check to be sure". Oddly enough after 10 minutes she returned with my choice!!

What is it about the 10 minute cycle of events? is there a timer in the kitchen or stillroom?

The breakfast experience was excellent with very efficient staff.

I would stay here again as it was close to my destination, however I would not bother to have dinner here again.

Room Tip: Rooms ending in 09 on each floor all seem to be by the lift lobby door with the resultant noise as p...
See more room tips
  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jamesfurze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PiOldstreet, Duty Manager at Premier Inn London City (Old Street) Hotel, responded to this review, 11 December 2013
Dear guest,

Thank you for taking the time to leave us some detailed feedback.

I was really disappointed when reading about your experience in our restaurant at dinner.

I have taken on board all of your comments and are looking into the issues mentioned.

I am pleased that you would still stay with us again despite the issues you had, and I look forward to welcoming you back.

Kind regards
Lucy Boswell
Duty Manager
Premier Inn London City Old Street
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (312)
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English first
Level Contributor
62 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 4 December 2013 via mobile

Top form as always from premier inn. Quick check in and out great standards and very good staff. Perfectly placed for business. Breakfast is served very efficiently. Good views from the upper floor windows too!

Stayed March 2013, travelled on business
Helpful?
Thank NickGBuckle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PiOldstreet, Duty Manager at Premier Inn London City (Old Street) Hotel, responded to this review, 11 December 2013
Dear Guest,

Thank you for taking the time to leave us some great feedback.

"Top form as always” you say, well I am very pleased we lived up to your expectations.

We look forward to welcoming you back soon.

Kind regards
Lucy Boswell
Duty Manager
Premier Inn London City Old Street
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle Upon Tyne, United Kingdom
1 review
Reviewed 3 December 2013

The usual Premier Inn combination of quality and great value, in an excellent location. Interesting area close to lovely, quirky shops and restaurants, and really well placed for buses and tubes to just about anywhere in London

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 374LinO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PiOldstreet, Duty Manager at Premier Inn London City (Old Street) Hotel, responded to this review, 11 December 2013
Dear Guest,

Thank you for taking the time to leave us some great comments, and WOW what a title to give us. We really appreciate it.

We look forward to welcoming you back to one of our hotels soon.

Kind regards
Lucy Boswell
Duty Manager
Premier Inn London City Old Street.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wassenaar, The Netherlands
Level Contributor
73 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 2 December 2013

We stayed here with a family of four. The staff was very friendly. The hotel restaurant was actually pretty good. Breakfast was the normal European breakfast, and their was plenty of staff keeping it full and clean. We stayed in a family room and that is a little tight. Basically, a double bed, a single bed and a cot. With all of that, there was not much extra space. However, that was not a problem, since we did not spend much time in the room. All that being said, the room was clean, large bathroom, flat screen TV and we had no issues. Considering the price, it was far better than getting two rooms that are mandated for a family of four in most London hotels.

The hotel is an easy walk from the Old Street tube stop on the Northern Line. We used public transportation for our whole visit, and it was easy from this location. I would suggest going to the hotel web site, and getting their specific walking directions from the tube if that is how you plan to travel. While it is not hard to find, it is a little off the main road, so the directions were VERY helpful.

Some earlier posts mention the street noise. I would agree that it is there and can be loud, but I would guess all hotels in this area would have the same issue. We would easily stay here again.

Room Tip: Ask for a room away from the street, if possible.
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VirginiaHavoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PiOldstreet, Duty Manager. at Premier Inn London City (Old Street) Hotel, responded to this review, 11 December 2013
Dear Guest,

I would like to thank you for taking the time to leave us a review.

It was great to read that you enjoyed your stay with us, and benefited from the family room accommodating all of you.
I hope that Premier Inn, will be your first choice for your next family trip.

Kind regards
Lucy Boswell
Duty Manager
Premier Inn London City Old Street.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Burton upon Trent, United Kingdom
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 December 2013

Very clean looks new and staff very friendly. Will stay again, ideal for tube. The shower was amazing and the appliances were like new. We stayed on the 11th floor but wasn't problem, the lifts were always free.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PiOldstreet, Duty Manager at Premier Inn London City (Old Street) Hotel, responded to this review, 8 December 2013
Dear Guest,

Thank you for leaving us some feedback.

I was pleased to read that you enjoyed your stay with us, and will stay again.

We look forward to welcoming you back.

Kind regards
Lucy Boswell
Duty Manager
Premier Inn London City Old Street
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
springwell
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 1 December 2013 via mobile

Good clean rooms with great facilities . Nice clean new bathroom with hand wash and shower gel with nice towels. Comfortable beds with a very nice breakfast but very busy. Must mention the staff all around the hotel were super friendly and very helpful!!!!

Stayed December 2013
Helpful?
Thank bonflipinjour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PiOldstreet, Duty Manager at Premier Inn London City (Old Street) Hotel, responded to this review, 8 December 2013
Dear Guest,

Thank you for taking the time to leave us feedback.

I was pleased to read that you enjoyed your stay with us, and hope that you choose to visit us again.

Your comments were passed to the team, and they were pleased to have made your stay enjoyable.

Kind regards
Lucy Boswell
Duty Manager
Premier Inn London City Old Street
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincolnshire
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 December 2013

Me and my partner stayed here for 3 nights at the end of november. We wanted a basic hotel at a good price for our trip to london.
Upon our arrival the friendly reception staff greeted us with a warm welcome and quickly checked us in. We were then given directions to our room on the 10th floor. The room was big, modern and spacious with a large comfy bed and good sized bathroom. The thing that struck us most was the overall cleanliness of the room, it was spotless and this stayed the same throughout our stay by the housekeeping staff.
Breakfast here is great, with large selection of hot and cold food and as much as you like!
We ate in the restaurant in the evenings and the food was lovely with massive portions served!
We also had a few drinks in the bar and at all times, the bar and restaurant staff were fantastic and couldnt do more for us.
Great access to the tube station and bus stops close by. We feel this is a great location, as you are close to everything but its not too busy or noisy.
Overall, this is not a basic hotel, but at modern, clean, friendly, relaxed hotel at a great price! Would recommend to anybody!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lincolnlamb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PiOldstreet, Duty Manager at Premier Inn London City (Old Street) Hotel, responded to this review, 8 December 2013
Dear Guest,

Thank you for taking the time to leave us such great feedback.

All the staff were delighted to read your comments and were please they made your stay more enjoyable.

We look forward to welcoming you back.

Kind regards
Lucy Boswell
Duty Manager
Premier Inn London City Old Street
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn London City (Old Street) Hotel

Property: Premier Inn London City (Old Street) Hotel
Address: 1 Silicon Way, Corsham Street, London N1 6DR, England
Region: United Kingdom > England > London > Shoreditch , East End / East London
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#45 Family Hotel in London
#93 Best Value Hotel in London
#119 Romantic Hotel in London
#129 Business Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Premier Inn London City (Old Street) Hotel 3*
Number of rooms: 251
Official Description (provided by the hotel):
This is a newly refurbished 251 Room Premier Inn with 200 seat Thyme Bar & Restaurant. The hotel offers en-suite, air conditioned rooms. We also have a number of interconnecting rooms as well as Universally Accessible rooms. We are 2 minutes walk from Old Street tube station (Exit 1) Turn left and walk down the road and the entrance is on the third left on Silicon Way opposite iQ Shoreditch Student Accomodaton. If you are arriving early we will do our best to check you in before the 2pm check in time, if not we can safely secure baggage for a small donation to Great Ormond Street Hospital Children's Charity. ... more   less 
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Also Known As:
Premier Inn London City (Old Street) Hotel London

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