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“Friendliest staff ever”

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Premier Inn London City (Old Street) Hotel
Ranked #165 of 1,069 Hotels in London
Certificate of Excellence
Felixstowe
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Friendliest staff ever”
Reviewed 9 June 2014

The hotel was a lithe hard to find but once there every single member of staff we met went out of their way to be helpful and were relaxed but still professional. There was some noise from outside but it is London after all and not too bad. The breakfast was great and again all staff were welcoming and friendly even though extremely busy. I've stayed in many premier inns but the staff put this one ahead of all others. Nothing was a problem. Well done, perfect customer service :)

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PiOldstreet, Duty Manager at Premier Inn London City (Old Street) Hotel, responded to this review, 13 June 2014
Dear Guest,

Thank you for taking the time to leave us such lovely feedback about your recent stay at our hotel.

I will ensure your comments are passed to the team.

We hope to welcome you back in the future.

Kind regards

Lucy Boswell
Duty Manager
Premier Inn London City Old Street.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Value
  • Cleanliness
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English first
Manchester, United Kingdom
1 review
Reviewed 9 June 2014

Great stay warm and friendly staff and very comfortable rooms really enjoyed my time in London thank you premiering Old Street Will be visiting again very shortly and hope to meet the friendly staff again

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Winifred B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PiOldstreet, Duty Manager at Premier Inn London City (Old Street) Hotel, responded to this review, 13 June 2014
Dear Guest,

Thank you for taking the time to leave us some feedback.

I was pleased you were made to feel welcome during your recent visit with us.

We look forward to welcoming you back soon.

Kind regards

Lucy Boswell
Duty Manager
Premier Inn London City Old Street.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
Level 5 Contributor
91 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 8 June 2014 via mobile

A one night midweek stay was required for a solo trip to London and I was happy that I chose this hotel. With premier inns you always know what you're getting and this ticked all the usual boxes of clean, comfortable and friendly staff. Location ideal for central London and kings cross. There was a little external noise overnight but you don't go to London and expect silence. Didn't have breakfast so cannot comment on that but I would certainly stay again here or at the premier inn at Hampstead which is also a great place to stay, but was booked up this time.

Stayed June 2014, travelled solo
Helpful?
1 Thank Pippa_Cra_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PiOldstreet, Duty Manager at Premier Inn London City (Old Street) Hotel, responded to this review, 13 June 2014
Dear Guest,

Thank you for choosing to stay at Premier Inn London City Old Street during your recent trip to London.

I was pleased to read that we liked up to your expectation with consistency across Premier Inn.

We hope to welcome you back in the future.

Kind regards

Lucy Boswell
Duty Manager
Premier Inn London City Old Street.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
60 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 6 June 2014 via mobile

Stayed here for business this is my preferred hotel of choice when in London rooms clean and airy plenty of space bed comfortable. Nice bath and breakfast is outstanding on a morning. If you ask they will for you take away coffee cups I always take two one for the walk and one when I get to office. Will return

Stayed April 2014, travelled on business
Helpful?
Thank Deanjohnson23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PiOldstreet, Duty Manager at Premier Inn London City (Old Street) Hotel, responded to this review, 18 June 2014
Dear Guest,

Thank you for taking the time to leave us a few kind words regarding your stays with us.

We look forward to welcoming you back in the future.

Kind regards

Lucy Boswell
Duty Manager
Premier Inn London City Old Street
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jersey, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 June 2014

Having stayed at many Premier Inns over the years, we know what to expect. Old Street was no exception. Decent room with tea/coffee, hair dryer etc, good value restaurant with lovely food and a super breakfast...all made even better value with kids eating free breakfast and paying £22.95 for a meal deal to include 2 course dinner, drink and full breakfast, unbelievable value for London! However, the service that we received during our stay is what sets this Premier Inn apart from the others, the staff went above and beyond our expectations. It was our son's 9th birthday whilst staying at the hotel and once the staff heard about it they pulled out all the stops! We prebooked our table for dinner and when we arrived, Shayla had spent time decorating the table with banners and balloons, there was even a birthday card for him signed by the staff, to top it all off Fieona came in on her day off and baked him a birthday cake, which arrived at the end of our meal with a staff choir singing him happy birthday! His birthday was magical (we went to HP studios) but was made even more special by the caring staff. There were lots of staff involved in this special surprise and we thank you all for making our stay with you so memorable and special. We hope to return!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Simshell77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PiOldstreet, Duty Manager at Premier Inn London City (Old Street) Hotel, responded to this review, 13 June 2014
Dear Guest,

Thank you for taking the time to leave us such lovely feedback.

It was our pleasure to have made your sons birthday one to remember.

We look forward to welcoming you back in the future.

Kind regards

Lucy Boswell
Duty Manager
Premier Inn London City Old Street.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
norfolk
Level 4 Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 3 June 2014

We stayed here as a family of 4 in April it was very close to tube station as we went to see Matilda and general shopping and sight seeing.
The hotel is very clean, comfortable beds lovely breakfast.
The staff very kindly after checkout kept our suitcases and gave us a ticket to collect them later in the day to leaving us to enjoy London without carrying cases around.

Room Tip: All rooms looked good!
See more room tips
  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NorfolkKinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PiOldstreet, Duty Manager at Premier Inn London City (Old Street) Hotel, responded to this review, 7 June 2014
Dear Guest,

Thank you for choosing to stay at Premier Inn London City Old Street during your recent trip to London.

I was pleased to read that you and your family enjoyed your stay with us.

We look forward to welcoming you back in the future.

Kind regards
Lucy Boswell
Duty Manager
Premier Inn London City Old Street.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Diss, United Kingdom
1 review
Reviewed 2 June 2014

Great hotel. All staff friendly and efficient. Clean, modern and 2 minutes away from Old Street tube station which made sight seeing so easy.
We would love to stay there again. Nice, spacious restaurants.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lucy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PiOldstreet, Duty Manager at Premier Inn London City (Old Street) Hotel, responded to this review, 7 June 2014
Dear Guest,

Thank you for taking the time to leave us a 5* review.

We hope to welcome you back in the future.

Kind regards
Lucy Boswell
Duty Manager
Premier Inn London City Old Street.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn London City (Old Street) Hotel

Property: Premier Inn London City (Old Street) Hotel
Address: 1 Silicon Way, Corsham Street, London N1 6DR, England
Region: United Kingdom > England > London > Shoreditch , East End / East London
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#45 Family Hotel in London
#59 Best Value Hotel in London
#119 Romantic Hotel in London
#129 Business Hotel in London
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn London City (Old Street) Hotel 3*
Number of rooms: 251
Official Description (provided by the hotel):
This is a newly refurbished 251 Room Premier Inn with 200 seat Thyme Bar & Restaurant. The hotel offers en-suite, air conditioned rooms. We also have a number of interconnecting rooms as well as Universally Accessible rooms. We are 2 minutes walk from Old Street tube station (Exit 1) Turn left and walk down the road and the entrance is on the third left on Silicon Way opposite iQ Shoreditch Student Accomodaton. If you are arriving early we will do our best to check you in before the 2pm check in time, if not we can safely secure baggage for a small donation to Great Ormond Street Hospital Children's Charity. ... more   less 
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Also Known As:
Premier Inn London City (Old Street) Hotel London

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