GHA was just perfect for our needs: We needed to book an apartment or connecting suites on short notice, having been shagged (isn't that British for screwed?) by OneFineStay. They perfunctorily (by e-mail) cancelled, just four days prior to arrival, our London flat that had been booked 6 months in advance. They unhelpfully told us that this was a "very rare occurrence" as if that was supposed to make us feel better (I replied that is like telling someone with terminal cancer: "don't worry, it is a very rare type!) - fools. Their only offer was for two smaller and unsuitable apartments, not in Mayfair, or a refund - nothing to recognize the fact they had left us in the lurch just days before arrival. OneFineStay was just a disaster. In contrast, GHA to the rescue! GHA is an A+ location, right on Hyde Park in Mayfair, with a historic facade, yet very modern interior - an aesthetic we really appreciate. The staff is multinational and very kind/accommodating. Given there are only a limited number of apartments, the whole place felt very private - the "Atrium" or restaurant in the open core of the building is just stunning and amounts to a private dining room for GHA guests. The apartments are small, but very efficient in layout - for a family of 5 staying an entire week, having a kitchen and W/D was a huge benefit. We would definitely go back and wonder why there aren't more properties of this type (short-term apartment rentals with all the amenities of a 5-Star hotel) in major cities around the world. Everyone is exciting about the "sharing economy" and sites like OneFineStay - our ghastly experience is a reminder that they don't ultimately control their 'inventory' and to avoid rude surprises, you're best to go with GHA that controls both quality and inventory. We would definitely go back on our next visit to London.
- Official Description (provided by the hotel):
- With an exclusive Park Lane address, Grosvenor House Suites by Jumeirah Living combines the luxuries of a full serviced apartment with the discretion, comfort and security of a private Mayfair residence. The property boasts 130 contemporary suites ranging from studios to one, two, three and four bedroom suites to our four and five bedroom penthouses, with balconies overlooking Hyde Park and Mayfair. The suites offer full kitchen facilities, separate dining and lounge areas, complimentary wireless internet access, daily housekeeping service, all day casual dining in the Atrium, 24 hour room service, on site fitness room and an extensive list of exclusive At Home services provided by our dedicated Residence Concierge team. ... more less
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