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All reviews postal service royal mail train ride underground railway mount pleasant sorting office small train narrow gauge interactive displays all ages fascinating insight great fun children and adults interesting visit couple of hours unique experience booked tickets time slot
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1 - 10 of 688 reviews
Reviewed yesterday via mobile

Interesting small museum, all items are very informative. The most interesting part is the ride on a mail rail. Don’t expect experience similar to amusement park, but the ride is followed by informative audio guide, and it’s very interesting to see old mail underground railroad with its own stations. Also the museum’s cafe is pretty good. And please note that Mail Rail ticket includes Postal Museum ticket, but not vice versa

Thank Rolshchikov-Dmitry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 days ago

Did both the museum and the Mail Rail. Trip on the railway is good, worth doing as it is quite unique. The museum though was a bit of a disappointment, not a lot to look at and quite superficial. Seems that the café is almost the main attraction.

Thank bob h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 days ago

It is perhaps about a 20 minute walk from Russell Square Underground Station. It isn't really hard to find, it is just that I read my instructions wrongly. Go out of the station and turn left into Colonnade. Turn right onto Grenville St. Turn left onto Guilford St/B502. Follow this for quite a distance, crossing Grays Inn Road along the way, then turn right onto Phoenix Pl (Mount Pleasant). The museum is a short walk on the right.

The museum is in two halves, the Postal Museum and then a minutes walk down the road - the Mail Rail.

The Postal Museum is a modern building with a nice cafe, that has a good selection of snacks and beverages. In adjacent rooms is the postal museum with excellent displays and interactive items. It is all very well done.

The Mail Rail is in a separate building where you can take the 15 minute former mail train ride, now converted to take passengers. It is a bit of a squeeze, so no large bags are allowed (lockers are provided). It is a miniature train after all! Along the route there are audio-visual displays projected on the station walls. Look out for the cat! The rides are by timed ticket, and while you wait, there is an audio-visual display showing some of the history of the postal service and the role that the train played in it.

Following the ride, there is a museum of some of the trains and systems involved in the service.

I thought that the whole experience was excellent and intend to go again, but, this time with our now, grown up, family.

I pre-booked and paid on-line.

1  Thank Tweedy1938
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago

This is not an attraction that will occupy you all day. A couple of hours plus would be sufficient, even if going on the Rail Mail. The exhibition (museum) is well laid out, but does not take too long to navigate, especially if one already knows something about postal history. The highlight is the optional ride on the Mail Train, but only optional if you have purchased the all-in ticket that includes the exhibition. It was not as cramped as I had expected and the various stops to view short films projected on to the walls of the tunnels were interesting. As to the cost. For an adult, the all-in ticket for the exhibition, mail rail, etc. costs £17.05. For just the exhibition (including the Mail Rail film) the cost is £11.00 (expensive), thus making the cost of the Mail Rail £6.05 (reasonable). All prices lower if one does not Gift Aid. I am glad that I have been on the Mail Rail as it is a unique attraction and experience. A Mail Rail only ticket priced at (say) £8 - £8.50 would probably be attractive to many people.

Thank UKroamer92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile

Visited the museum with a group of friends with an interest in art. We ore arranged a private tour of the archives to see some of the many pieces of art held.

This part of the tour was well organised and very informative.

We then visited the actual postal museum which is not that big but what is on display is informative although I would suggest that this is not the place to entertain young children - teenagers perhaps.

After a bite to eat in the in-house cafeteria we went to the mail train station which is on another site.

Th cafeteria offered a small range of hot and cold foods - I opted for a sweet potato and carrot soup with a chunk of bread £5 plus a latte at £2.70 - not cheap but tasty especially the coffee. My only comment was that whilst there seemed to be plenty of staff - the service was like a second class letter, slow to deliver!

There was also a small gift shop offering the usual attraction stuff that you never knew you could live without!

On the downside - there are some stairs but there is a lift - this was b img services at the time of our visit.

The mail train trip around the Mount Pleasant loop was different. The trip lasted about 15-20 minutes which included a few stops at now disused stations to watch short video presentations. I thought that the ride was far too short - period.

After returning to the starting point the exit route took the visitor through halls exhibiting various locos and rolling stock through the ages plus one or two interactive displays, but perhaps not suited to young children.

I thoroughly enjoyed my visit and would commend it to anyone with a few hours to spend even though it is probably overpriced for what it offers.

Thank klimaytys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago

Very well laid out and informative. Grandsons loved the hands on exhibit for money tubes, Had to drag them off to see other exhibits! Letters from the sunken ship amazing. Postal train ride well displayed but I would have liked sound louder, probably my hearing! Cafe excellent.

Thank 390DonnaB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago

Fascinating exhibition and the train journey was great fun.The stops en route with the video presentations and the soundtrack were excellent

Thank mppherts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago

Payment site would not take my Barclaycard Visa,or my debit card even though my card details were on auto fill.
E.mailed and was told sometimes wont give other card drop downs on smartphone/tables?assume they mean tablets,but I use IMAC & never had this problem before

Thank Anthony H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago

Great educational museum, my children and I learnt a lot. It sounds boring in concept but there is so much history associated to the post office, the museum really brings that to life.

Thank Boris G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago

I visited this museum with my 10 year old son in October half term.The ride on the mail train was a great experience which showed you how the mail was delievered over the decades with some excellent visual effects,brilliant !!!The main museum is a short walk up the road which was very informative and very interactive for the kids.Finally the staff very all excellent !!!!

Thank trevor c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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