On 05/0/14 we arrived very early in the morning at the Marriott Park Lane, tired, wet and quite chilly following a long flight from DFW. We were in London to celebrate an upcoming high school graduation in TX. Arriving so early we expected there would be a wait to check in, but what we didn't expect was the most thoughtful and considerate welcome and service we received during the wait. We were promptly shown into a warm lounge to relax and rest until our room was ready. The lounge was wonderful, with food, drinks, reading materials and the most friendly people. Adina and Martina immediately saw to it that we were comfortable and made sure we did not want for anything. But the best was yet to come. I was informed that our room was ready, a 2 room suite with Hyde Park view ... One of their best suites!! Not the junior suite I had reserved. The suite was very large just beautiful. The best of London right outside our huge windows. The furnishings were warm and comfortable. Not like usual hotel room at all, more like a lovely residence. That evening another surprise was delivered : tray of fruit and sweets with a lovely card congratulating us on the graduation. All during our stay every single staff member provided exceptional customer service. The executive lounge served various food and drinks from breakfast until late evening snacks ( no chips/dip here.. Real food ) Adina and Martina in the lounge were so wonderful. Both ladies had greatest personalities and genuine caring for all the lounge guests and their needs. The location of the hotel is perfect. Oxford street around the corner, tube and buses steps away. Hyde Park and Marble Arch across the street.
I really can't say enough to describe how much we love this hotel. Wish we could give 10 stars. Beautiful .. Yes. Great location... Yes. But what makes this hotel so special is the personal caring of the staff. Thank you J. Spierenburg...sweet Adina & Martina...those whose names we did not jot down but you know who you are as you answered our many questions , need for directions , flagging cabs for us with patience and good humor. We will have wonderful memories of our time with you. You made a certain young lady's graduation trip very special. We look forward to a return and although you are renovating please don't change too much.. As Billy Joel says we " love you just the way you are "!! Laura Thompson & Leah
- Official Description (provided by the hotel):
- The London Marriott Hotel Park Lane combines style and luxury with a boutique atmosphere, set in a former grand apartment building dating back from 1919. Our 5-star hotel overlooks Hyde Park & the Marble Arch, near Mayfair & famed attractions. An intimate and elegant hotel matched with high-end guest rooms and amenities, outstanding on-site dining & fitness centre. Ideal for business events as well the hotel boasts four private meeting rooms complete with catering. ... more less
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- Also Known As:
- Marriott London Park Lane Hotel London
- London Marriott