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“It Really is Lovely!” 5 of 5 bubbles
Review of London Marriott Hotel Park Lane

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London Marriott Hotel Park Lane
Ranked #67 of 1,089 Hotels in London
Certificate of Excellence
Firenze, Italy
Level Contributor
113 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
“It Really is Lovely!”
5 of 5 bubbles Reviewed 15 June 2014

This is the fourth Marriott Property we have visited here in London in the past 18 months or so. It is also our favourite. The size and location play a large part since it is only with 170 or so rooms and a boutique feel. The position right off of Marble Arch and Oxford Street make it an easy walk to just about anywhere in Mayfair and a short taxi ride to the theatre district. It is however, the staff that makes this hotel shine even brighter. It is a difficult time for them....althought amazingly not for the quests....because it is at the conclusion of a long renovation. The executive lounge is about to be changed on this coming Monday as well as the opening of the new reception area. We never in an entire week here heard one sound from the building of hammering nor were we inconvienced in any way whatsoever. I might add that this was a stay on our hard earned points and we were given a lovely room overlooking the park and on the 4th floor. This was not originally offered, but upon a simple request to please if they could find another room a bit higher that the staff at the front desk did their best and accommodated our request. It is, however, a truly busy hotel....at one time it was almost l00% booked and because of this, we truly appreciated the effort they made to make our stay so enjoyable. We met the very remarkable and capable Miles Pooley the General Manager of this property for some years and Sarah, the director of sales, both of whom make the Marriott brand of top notch service and staff what it is. The people in the Executive Lounge....every single one of them....are wonderful! We cannot say enough how hard they work. It is busy always there, and at this time of the year, with many families travelling from all over the world. In this regard, it is so nice, because there are so many people from everywhere and we like this very much. A smile does a lot to reach across the boundries of language and cultures and we found it very interesting speaking to people if only for a few moments eacy day. All in all it was a wonderful stay. They found us a privare guide for several days to take us to some unusual places and he also was someone special. You simply cannot go wrong here. Concierge is valued knows everything about almost everything British!

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank rtdFirenze_Italy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miles_Pooley, General Manager at London Marriott Hotel Park Lane, responded to this review, 16 June 2014
Dear rtdFirenze_Italy,

Thank you very much for your recent stay with us at the London Marriott Hotel Park Lane.
It was a pleasure to have met you during your stay and thank you so much for joining us for our drinks reception in Lanes of London. We hope you enjoyed the evening as much as we did as it is always a pleasure to meet and talk to our guests as often as possible.

Thank you for your kind comments and feedback regarding our associates and how they have left a lasting impression from your visit to London. It is always very reassuring to hear that we are providing the highest levels of customer service and your review has been shared with the whole team at the hotel who are delighted to read your positive comments.
Thank you once again for sharing your experiences on TripAdvisor and we look forward to welcoming you back for another stay in the near future.

Yours Sincerely,

Miles Pooley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,049 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (203)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Dubai, United Arab Emirates
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 14 June 2014

This is now the 4th Marriott I have stayed at in Central London. One thing that is consistent among all the Marriott's in Central London is the level of service, and this property is no exception.

We stayed here 2 nights and the check in was quick, and the staff were very courteous and professional. The lobby was being renovated throughout our stay so the temporary entrance was quite small however this is understandable. From the pictures of the new lobby it looks very nice (and is due to open on Monday 16th June 14.)

Rooms here are average sized, after staying in some not so great hotels these rooms were very welcomed. Beds were comfortable and room service were only too happy to supply us with memory foam pillows for extra comfort.

The best facet about this hotel is the vicinity to Hyde Park and Oxford Street. Simply perfect location for a walk in Hyde Park, some shopping in Oxford Street or a 10 minute walk down Park Lane and you're at Green Park and Mayfair.
In one 30 minute walk from the hotel, around the Mayfair area you can see 9 restaurant Michelin Stars.

The let down for me with this hotel is the recreational facilities that I would expect a hotel of this calibre and price bracket to have. Every other Marriott in Central London has a Jacuzzi, but this hotel does not.
The hotel does have a rather nice indoor pool and Steam room, however no Sauna or Jacuzzi and the change rooms are the size of a closet.

All in all, this is a very nice hotel if location is a priority. If Facilities are a priority, then I don't recommend.

Room Tip: If money is no object then pay a little more and ask for a room with a view of Hyde Park.
See more room tips
  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Gary L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miles_Pooley, General Manager at London Marriott Hotel Park Lane, responded to this review, 19 June 2014
Dear Gary L,
Thank you very much for your recent stay with us at the London Marriott Hotel Park Lane and for taking the time to write a review on TripAdvisor.
We very much appreciate your comments and feedback regarding our staff service, bedrooms and location of the hotel and are delighted to inform you that our new lobby re-opened on Monday of this week.
As you have mentioned, we do not have a Jacuzzi in our health club but am delighted to hear that you enjoyed using our swimming pool and steam room facilities. As part of the ongoing improvements to our health club facilities we will be upgrading all of our fitness center equipment later on this year and look forward to welcoming you back when the improvement works have been completed.
Thank you once again for sharing your comments and feedback and we hope you see you again for a future stay.

Yours Sincerely,
Miles Pooley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fleming Island, FL
Level Contributor
65 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 bubbles Reviewed 11 June 2014

We've stayed at the Marriott London Park Lane on several occasions, and each time we've remarked on the wonderful service that this hotel offers. Our last visit in May was no exception. We noticed that every single hotel employee, without exception, will greet you even if you are just passing in the hallway as the maintenance guy is cleaning or the reception clerks are zipping back and forth in the lobby. We were there during the renovations and were able to enjoy the new look of the restaurant, which is spectacular! Very luxurious but still bright and cheerful. Our only downside is that the restaurant no longer does the lovely breakfast buffet and we hope that management decides to bring this wonderful feature back! Evening snacks in the concierge lounge continue to be delicious and different, and the ladies in the lounge are just great. As always, our room was spacious, very clean, extremely comfortable and quiet. Always a pleasure to stay here!

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank FITravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 11 June 2014

In terms of location this hotel is perfect, tube access is brilliant with shopping and Hyde Park on your doorstep, the hotel itself is smaller than the other Marriotts in the area which for me makes it a nicer experience (personal preference as the others are also amazing). Staff excellent. I Would choose to stay here again over the JW Marriott Grosvenor House or Marriott Grosvenor Square but all 3 are excellent.

  • Stayed July 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank GlaxioLiam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miles_Pooley, General Manager at London Marriott Hotel Park Lane, responded to this review, 16 June 2014
Dear GlaxioLiam,

Thank you very much for your recent stay with us at the London Marriott Hotel Park Lane and for taking the time to post a review on TripAdvisor.
We are delighted that you enjoyed your stay with us and that our location suited your travel needs during your stay in London. It is always such a pleasure to receive positive feedback regarding our staff and we very much appreciate your kind comments.

We look forward to welcoming you back for a future stay and thank you once again for a great review.

Yours Sincerely,

Miles Pooley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ieper (Ypres), Belgium
1 review
5 of 5 bubbles Reviewed 9 June 2014

We only stayed for one night but we had a great time. The staff is very friendly and helpful, and the hotel itself is very classy and well maintained. We had an excellent room with a very clean bathroom and a very comfy bed. I would totally recommend this hotel!

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank SimonMahieu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 3 June 2014

We recently stayed one night. The room was large and very clean. The staff was wonderful. The best part is that the Marble Arch tube station is literally right out the front door. Since we were only there one night, we did not get a chance to explore the area, but it is right across from Hyde Park. It is on a busy corner, but all of London is chaotic, so it just goes with the experience. I would definitely stay here again, but we did use points. Not sure if we would pay the full rate.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank R J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newton, MA
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 29 May 2014

We stayed for a week at the Marriott London Park Lane and were very happy. The large room was nice, the bed and pillows (no feathers for us) were very, very comfortable. The shower and large towels were great. We appreciated that we were admitted to the room after a morning arrival. The room overlooked construction but we understand the hotel cannot be held responsible for what is happening across the street. We were not the least bit disturbed by the renovations within the hotel. We found the staff to be helpful especially Kimberly - thank you! Also the lounge was staffed by wonderful people who could not do enough for us especially the kind lady from Tunisia in the evening. We enjoyed the breakfast which was plentiful. The location was perfect -- so close to tubes, buses, a short walk to Selfridges, and Hyde Park. It was nice to walk through the park and see friends and family enjoying themselves in the evening. The location was ideal and I recommend this hotel for its staff and comfortable rooms.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sharon04Newton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miles_Pooley, General Manager at London Marriott Hotel Park Lane, responded to this review, 16 June 2014
Dear Sharon04Newton,
Thank you very much for taking the time post a review from your recent stay with us at the London Marriott Hotel Park Lane.
We are delighted to learn that you enjoyed your stay with us and that you were able to check into your room in the morning without any delay. Thank you in particular for highlighting the services of our Guest Relations Executive, Kimberley as well as our Executive Lounge team who take such good care of our guests and ensure that they feel at home in the comfort of our Lounge.

We look forward to welcoming you back to the hotel for a future stay and thank you once again for your positive comments.

Yours Sincerely,

Miles Pooley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about London Marriott Hotel Park Lane

Property: London Marriott Hotel Park Lane
Address: 140 Park Lane | Hyde Park, London W1K 7AA, England (Formerly Marriott London Park Lane)
Region: United Kingdom > England > London > Mayfair
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#62 Luxury Hotel in London
#65 Romantic Hotel in London
#103 Family Hotel in London
#184 Business Hotel in London
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — London Marriott Hotel Park Lane 5*
Number of rooms: 152
Official Description (provided by the hotel):
The London Marriott Hotel Park Lane combines style and luxury with a boutique atmosphere, set in a former grand apartment building dating back from 1919. Our 5-star hotel overlooks Hyde Park & the Marble Arch, near Mayfair & famed attractions. An intimate and elegant hotel matched with high-end guest rooms and amenities, outstanding on-site dining & fitness centre. Ideal for business events as well the hotel boasts four private meeting rooms complete with catering. ... more   less 
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Also Known As:
Marriott London Park Lane Hotel London
London Marriott

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