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“BED BUGS!!!”
Review of Holly House Hotel

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Holly House Hotel
Ranked #927 of 1,069 Hotels in London
London
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“BED BUGS!!!”
Reviewed 8 August 2013

We have nothing to say except that we had BED BUGS in our room!!!!! We told to the reception and they didn't do nothing.... they haven't even changed us the room!!! A complete waste of money!!!!! Dirty room, the daily "clean" sheets and towels still was DIRTY! Poor breakfast and rude service!

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

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1 Thank ElenaG1232013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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San Antonio, Texas
Level 5 Contributor
59 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 3 August 2013

We expected to stay in a somewhat inexpensive hotel in London as it was our first stop in long, expensive vacation throughout Europe. Our reservation was for Holly House, but on arrival we were told our room was actually in a different hotel called "cedar" something. It was quite confusing.
The pros of this place are as follows: close proximity to the Victoria tube and train station.

The cons; however: Extremely small rooms with no space for a single suitcase if you hope to walk to the en suite bathroom, beds as hard as rocks, pillows offered absolutely no support, sheets were itchy, no elevator for the 4-5 floor hotel, extremely narrow staircase with plastic tarps strewn throughout the stair wells, en suite bathroom facilities were disturbingly tiny with absolutely zero space between the toilet, sink & shower head (seriously, it was a 2x5' tiled closet with no shower stall--just a toilet, sink & shower head thrown into the closet together without any sort of separation between each!). There is no ventilation or air conditioning system whatsoever, so the room was miserably hot the entire time. There was a single, old fan provided, but it was so small and ineffective with exposed fan blades because the protective barrier had broken off--It really offered no relief.

We considered leaving and finding another hotel, but as our days during our brief stay in London were jam packed, we decided to stick it out. The staff seemed to be aware of the sad conditions, and I felt empathy for them as I believe they were trying their best with what they have. Regardless of this, it truly was miserable to wake up in this dismal room, explore the wondrous city and return--totally tired at the end of each day--to such a dismal and hot room which offered no comfort.
Nex time, we will pay for a proper hotel in the beautiful city of London. Lesson learned.

Room Tip: Unless you are desperate, go elsewhere.
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kristy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these London hotels

London
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 July 2013

My friend and i checked in to Holly House the 7/7-13 - 12/7-13 and we had trouble with understanding the personal who worked there. Also when we got the hotelroom we got a room where there was poob on the wall beside the bathroom and poob on the floor so we got another room and that was fine but we were very surprised that this could happend and had never tried this before. i had to start an argument with the personal before we could get a new room to the same price. The only thing that was very positive was that we lived so close to alle the things we wanted to see as tourists. that was really god the location.
we eat breakfast one time at Holly House and all they had to offerwas toast, butter, tea, coffee, cornflakes and orange juice. that was not something we were pleased about even though the price for the hotel was cheap there could have been som egg or fruit or yoghurt?

Last but least we will not live at Holly House again but we were happy about that they a last gave us another room.

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
1 Thank Monica A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newhaven, UK
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 June 2013

I came up to London for one night and wanted a budget hotel near Victoria. this hotel is a short walk up a safe street and the room was small but very clean and a comfortable bed. Was going to see Wicked at the Apollo, Victoria and that was a short walk as well.

I would recommend anyone who wants a cheap, clean and safe hotel near Victoria Station.

Room Tip: i had a room on the ground floor which was very convenient and quiet
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  • Stayed June 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wilkoNewhaven_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield, United Kingdom
1 review
Reviewed 15 June 2013

I would like to report excellent customer service from the staff at Holly House Hotel when I made an error in my booking with them. The staff were polite, friendly and couldn't have been more helpful. I haven't yet stayed so the rest of my review is empty...

  • Stayed June 2013, travelled as a couple
    • Service
Helpful?
Thank Rebecca B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 June 2013

Location Is good a nice part of London comfortable room lots of space as no one was in the other beds service was good helped straight away information they provided was good breakfast just cereal and toast but was lovely

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
1 Thank Louise P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holly House Hotel

Property: Holly House Hotel
Address: 20 Hugh Street, London SW1V 1RP, England
Region: United Kingdom > England > London > Pimlico , Victoria
Amenities:
Hotel Style:
Ranked #927 of 1,069 Hotels in London
Price Range (Based on Average Rates): £
Hotel Class:2 star — Holly House Hotel 2*
Number of rooms: 66
Reservation Options:
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Also Known As:
Holly Hotel London

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