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“Quite possibly the worst hotel in the UK”

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Hotel Lily London - Kensington/Earl's Court
Ranked #982 of 1,063 Hotels in London
Taunton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Quite possibly the worst hotel in the UK”
Reviewed 10 August 2013

No shower gel, nothing to rinse mouth out of after brushing teeth, £10 deposit for remote control.

I put toilet paper down, didnt want to touch the seat, picture below.....

how much is it to replace a seat, £5 ?

Couldnt understand the staff, very poor English.

I felt embarresed that tourists think this is how the English think quality of service should be.

On some sites the room was advertised for over £140.00 per night, thats a joke.

Stayed July 2013, travelled on business
Helpful?
4 Thank paul f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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817 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (129)
Date | Rating
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English first
Austin, Texas
1 review
Reviewed 1 August 2013 via mobile

I needed a room for three people. They gave me room 407 which had 5 single beds. The bathroom was horrible. Bath tub was falling apart on sides. Shower certain was dirty. Bad smell in the room.

We asked for an extra bed sheet and was refused by the guy at the reception. They also require 10 pound for tv remote.

Helpful?
Thank Iqbal Y
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Kosmonosy
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 August 2013

Well situated for tourists, near metro station, this hotel was a convenient place to stay for a four day trip to London. Rasonable pricing and friendly staff.
We just had a problem with credit card as a confirmation of our stay, When we were on our way from airport, they called us that number of card didn´t work and we were quiet scary that they will sell our room to another guests. But finally it all went ok.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank paola_s_88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waterford, Ireland
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 July 2013

We check some of your reviews and thought it must be good. But after getting there, the room was dirty paint was peeling off the walls, no fly screens,no ac ask for a fan and was told they dont have any lift had cardboard covering the wire ring could only fit 2 people in at a time , shower rail kept falling down and if you we're on the toilet you would get hit on the head. This hotel is an OH&S nightmare!!!

Room Tip: Do a lot of research
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jaffa013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 July 2013

My son and I stayed for two nights in Hotel Lily. It is a two minute walk from West Brompton tube station to the hotel which was great in terms of location.We were checked in efficiently and courteously and given a room on the third floor.The room was small but functional.The beds were clean and comfortable and no shortage of hot water.Our room looked out on the main road so it was noisy as there was a bus depot across the road.It was very warm in the room but the hotel management aren't responsible for the weather. We left the window open.The breakfast room is in the basement,service was very prompt.Orange juice,cooked bacon ,eggs etc tea,coffee and toast.We used the stairs and found everywhere clean and tidy.After reading other reviews i was dreading the experience but we found everything very pleasant and would have no hesitation staying there again.Thank you.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Philomena M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taunton, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 July 2013

My husband and I stayed here for one night 15/07/2013. The hotel was very clean and welcoming as was our room. Breakfast was very good with fast service. Staff very pleasant and helpful. Convenient location for tube/central London. Would definitely stay here again. Excellent value for money.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sue P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manchester
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 10 July 2013

I am writing this review for my 11 year old daughter who stayed at Hotel Lily for 2 nights on a school residential trip. After reviewing the hotel on trip advisor and speaking to environmental health at the local council beforehand we knew what to expect. Dirty rooms, no hot water, dirty mouldy shower/bath and broken windows held together with duct tape....... I was very concerned about the bed bug problem at this hotel, however, the head teacher understood my worries and checked the beds himself, all seemed ok apparently and my daughter said the sheets looked clean so that was a bonus.
The first evening meal the children complained as the chicken was under cooked and one child complained that their meal had blue plastic in it, another said the bones were green....... and all luke warm!!!!! The kids also said that a cleaning trolley was left in the dining area where they were eating and it stank.
My daughter said the hotel itself wasn't very clean and looked grubby and there were ripped seats and rubbish. I know this is a budget hotel but just a few basic maintenance jobs and a good clean and scrub would help and perhaps some kitchen staff with a hygiene certificate and catering qualifications would help...... she came home without and bites, rashes or food poisoning so that's a blessing.

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank sarah1865
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Lily London - Kensington/Earl's Court

Property: Hotel Lily London - Kensington/Earl's Court
Address: 23-33 Lillie Road, London SW6 1UG, England
Region: United Kingdom > England > London > Hammersmith / Fulham
Amenities:
Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #982 of 1,063 Hotels in London
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Lily London - Kensington/Earl's Court 3*
Number of rooms: 110
Official Description (provided by the hotel):
If you are looking for cheap hotels in Kensington then Hotel Lily is THE place for you. Comfortable and only a minute’s walk from the West Brompton Tube Station, Hotel Lily aims to please with its cheap rooms and warm, attentive staff. ... more   less 
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