We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“bad hotel.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Hotel Lily London - Kensington/Earl's Court
Ranked #1,003 of 1,089 Hotels in London
Antibes, France
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“bad hotel.”
2 of 5 bubbles Reviewed 29 January 2014

i had stay in better hotels for the same price. its crappy. 80£ for a very small room,the floor wasn't even clean. the tea kettle is dirty. the bar soap in the bathroom is not wrapped. if you want to use the wifi you have to pay 5£. if you need them to keep your suitcase after you checked out you must pay 5£. don't be fooled by their website. it's a terrible hotel, the ONLY good thing is the tube station near by.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank illicooo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

805 reviews from our community

Traveller rating
    21
    98
    182
    153
    351
See reviews for
120
191
92
142
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (126)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Hull
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 28 January 2014

I booked two rooms at the Hotel Lily London. I was attending the NTA's so I googled hotels nr 02 arena this hotel came up so I booked it. I did not need to pay for it there and then as I could have paid as you stayed as advertised when you press book. I received no confirmation or anything to tell me we had the reservations I had paid for so I rang the hotel and I am told I would not receive a confirmation but we was booked in I told them we was going to the 02 and how far away was it I was told on the phone "oh not far" so I left the booking. The day before we travelled down to london I rang the Hotel again for a Postcode and I saw we was miles away from the 02 so I rang back and asked again the guy said I would have to ring tomorrow and speak to the Manger. Which I did and it was a Lady who said we are about 20 to 30 mins train ride away fro 02. I told her there was a mix up and that I would not want to be that far away as that was the idea to stay near the 02. She said there is nothing they can do because we are travelling that day they wouldnt even let me move the booking to another date when I was willing to move it to any other date just not to close to this date they was not helpful at all so I ended up booking another hotel near 02 and had to pay for two hotels for one night so be careful when booking. I don't know london very well so I trusted them that is was near 02

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
1 Thank Sharon G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Powys
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 4 January 2014

Do not be put off by the reviews for a one or two night stay it is fine. The cost is so reasonable for this area, I really don know what people expect ! Breakfast was very adequate, the staff helpful and friendly, yes the rooms are small, line was clean, but I wouldnt expect to be in there apart from sleeping ! across the road from Earls Court, so very handy. A small walk from West Brompton tube, and a stroll away from the Troubadour.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank celticgirlie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barnsley, United Kingdom
1 review
3 of 5 bubbles Reviewed 2 January 2014

After the reviews i was dreading stopping here. But when we got they everything was ok for the price. The rooms were abit small but for the price you would expect that. Only the bad thing i would say was the smell in the room which stunk bad of cigarettes and a weird sound from the vent which kept us awake for some time. Other than that it was fine.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cuttsy7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 13 December 2013

This hotel is very deceiving as the reception area looks clean and it gives the illusion that its going to be a pleasant hotel to stay at but once you are shown to your room, you will be walking through the dirtiest hall ways, with stains all over the walls. you hope the room is better but it really isn't. The carpet on the floor is dirty and the shower and the toilet is mouldy. As i removed the thin cover they put on the beds i notice blood stains on the bed!! Blood stains!!! i couldn't believe it. How dirty was this hotel!! i asked myself!!! I couldn't stay there another minute so i quickly packed my things and went down to reception. The rude receptionist told me i could be given a better room (i thought to myself, why didn't you give me a better room to start with) but i refuse to stay in a hotel that has blood on the bed sheets. As i asked for a refund i was told that he couldn't refund me my £70 and the manager will do it in the morning. I left the hotel that night and stayed at a holiday inn near there instead (at least that was clean). So i end up paying twice in one night!! Money don't grow on trees so I called first thing in the morning and the manager (Mary) rudely told me that it was not possible to give me a refund because its not her money (never heard that before!!) and that i had to write an email which would go to her anyway!!!!! and another funny thing is that she was trying to pass the blood stains for a pen stain!!! i mean we all know the difference between blood and red pen. I lost £70, and i will never stay at this hotel ever again. so for your own safety stay away too.

Room Tip: Stay Away.
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mimi F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 6 December 2013

I booked this hotel by a BIG mistake I stayed on Lille road a few years ago and thought it was the Lily Hotel only to find out when I drove up the road I stayed in the Ibis next door last time, never mind I checked in reception seemed ok until I got to our floor OMG what a hole, it's the worst hotel I have ever stated in. The double room was so small you had to walk sideways around the bed, floors were filthy, shower head holes in the walls, the decorating looks like it was done by a 3 year old windows didn't work plus there were drafts,cheap bed that you could feel every spring, one cheap pillow each no TV unless you paid £10 deposit, bath panel hanging off with holes in the hardboard how old is that, it smelt of an old damp house....please someone take this place over and turn it into a hotel not a HOSTAL that it felt like, there was no character or cleanliness, we left by 8am to have breakfast in Carluccios and thankfully we didn't arrive until 9pm for one night only and never again unless you want cheap and nasty stay away.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank handballeruk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 5 December 2013

I stayed at the Lily hotel for 3 days in early December. I used to work in luxury hotels and I come from a hotel background and yes..this hotel is far from perfect, it has its faults, however I paid £50 per night incl English breakfast for a double room........
Negatives : Room I had (226) was very tired, and could do with a refurb, & bathroom was very basic.
Positives : Lobby very clean & modern as were the corridors and public areas. Bed very comfortable with warm clean bedding. Bathroom shower was excellent. Breakfast is indeed basic however it was included in the price and when I asked for more the staff were very obliging. Staff at reception were very helpful and friendly as were the restaurant staff and the location is very good being very close to Earl's court exhibition centre and the underground. Yes of course you will find many better hotels in London, however before you heavily criticise this hotel, remember what you paid. If you want the Ritz and pay £500 per night then dig deeper into your pockets. The local IBIS and Travelodges were asking for three times as much money when I booked on line. If you want a warm comfortable hotel to stay in, with friendly staff, that doesn't break the bank - I recommend the Lily. The 4 star rating is based on the price I paid for a central London hotel.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sebastian2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these London hotels
Hammersmith / Fulham
Ibis London Earls Court
Ibis London Earls Court
#454 of 1,089 in London
3.5 of 5 bubbles 4,220 reviews
Earls Court
Sara Hotel
Sara Hotel
#663 of 1,089 in London
3.0 of 5 bubbles 189 reviews
Earls Court
Trebovir Hotel
Trebovir Hotel
#839 of 1,089 in London
3.5 of 5 bubbles 707 reviews
Show Prices
Show Prices
Show Prices
Earls Court
Boka Hotel
Boka Hotel
#745 of 1,089 in London
3.0 of 5 bubbles 327 reviews
Kensington and Hyde Park
Kensington West Hotel
Kensington West Hotel
#729 of 1,089 in London
3.0 of 5 bubbles 438 reviews
Earls Court
Lord Jim Hotel
Lord Jim Hotel
#695 of 1,089 in London
3.0 of 5 bubbles 239 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Lily London - Kensington/Earl's Court? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Lily London - Kensington/Earl's Court

Property: Hotel Lily London - Kensington/Earl's Court
Address: 23-33 Lillie Road, London SW6 1UG, England
Region: United Kingdom > England > London > Hammersmith / Fulham
Amenities:
Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #1,003 of 1,089 Hotels in London
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Lily London - Kensington/Earl's Court 3*
Number of rooms: 110
Official Description (provided by the hotel):
If you are looking for cheap hotels in Kensington then Hotel Lily is THE place for you. Comfortable and only a minute’s walk from the West Brompton Tube Station, Hotel Lily aims to please with its cheap rooms and warm, attentive staff. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Odigeo, Lastminute, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon and HotelQuickly so you can book your Hotel Lily London - Kensington/Earl's Court reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing