Crown Lawn offers the poorest service I've come across. The apartment we had (716) was not as advertised and had some "unadvertised" downsides you'll want to be aware of. Including, again, heroically poor service.
Background: Point West is a large apartment building with private owners of individual flats. Crown Lawn appears to own and let some number of these. Apparently so do other firms--the result is that there's no management on premesis... and very little accountbaility.
When you arrive you pick up your key from the building concierge or ...get this!... the guy at the internet cafe down the street. (not making this up).
Except that when I arrived with my wife and three kids Crown Lawn had forgottento leave the key at the desk. The concierge had no idea who we were or what firm to call about our apartment. When we finally reached crown lawn they were full of weak excuses -- Had i checked also with the guy at the internet cafe? (sadly, yes) and then, "we weren't sure what time you were arriving" said "Juss" at the home office, full of apology (I note here that it was just after 8 pm at this point... when WERE they going to bring the keys round??). The result was that I waited in the lobby with my three small children for MORE THAN TWO HOURS while the got the key across town to us. FInally got into the apartment--after a transatlantic flight with three children--at 10:30 PM.
Not so happy but understanding at this point--mistakes happen, etc, and the guy on duty--"Juss" or whatever his name was--promised to call in the morning to "work everything out" ... he asked me three or four times what time was best for him to call. "Get some sleep. We'll sort it all out for you in the morning." Except that he never called. Or responded to calls or texts the entire next day!!
Similarly the staffer they sent over with the key that night was a lump of a guy who didn't know much about anything... such what the wireless password was. Or why the washer/dryer they'd advertised was actually just a washer. (Would have been fine if we hadn't packed on the assumption that wecould do laundry in our room). Or why there was no coffee maker. Or why the "day bed" for our third child they charged us 15 pounds a night for was an inflatable mattress that we had to wedge into a room so tight we could then use the closets...
He promised to show up the next day with answers to the internet issue at least. Needless to say he never did. We never heard from any of them for the rest of our stay.
Anyway the other key thing you need to know--beyond the small issue of terrible service and poor integrity--is that the apartments back onto the Gloucester Road tube station. This means trains coming by all night that are really loud. So 1) you may struggle to sleep and 2) you can't open the windows as it makes the noise overwhelmingly loud. Not exaggerating here. it's really really loud. And of course if you're waiting for Crown Lawn to send over a fan, say, to drown out the noice or perhaps make it not so close in the small bedrooms with the windows closed, well...
Anyway, London's a great city and getting an apartment makes great sense. Just do yourself --and your family-the favor of booking with an agency that had higher levels of capacity and integrity. Otherwise I'll see you in the lobby of the Point West!
- Official Description (provided by the hotel):
- These deluxe studio, one and two bedroom Kensington serviced apartments, recently refurbished in 2010, are situated just a five minute walk from Gloucester Road tube station and a twenty minute drive from London Heathrow airport. You can find a variety of quality restaurants and bars on nearby Gloucester Road. These Kensington serviced apartments are fully equipped with a spacious living area and full kitchens as well as a bathroom and bedroom, there is everything you need for a comfortable, relaxing stay. There is a weekly maid service included in the rates. On-site parking is available at GBP 20.00 per night per vehicle and each serviced apartment has freeview television, DVD players and stereo systems. We also provide free Internet access. ... more less
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- Also Known As:
- Point West Apartments By Crown Lawn Hotel London