We had recently been given a present by my family as a gift, a two night stay at this hotel for myself and my wife to have a well deserved break. Unfortuantly we were unable to attend as shortly before we left to travel to this hotel my brother in law, who has cancer was diagnosed with secondry cancer of the bones and two days before we were to stay at this hotel he suddenly became paralysed. As my wife is his next of kin and only carer we could not leave him so my son telephoned the hotel in an attempt to postpone our stay until a later date, he was told that he would have to wait until the following Monday to speak to the manager which he did and had a more than negative response from the manager. I then telephoned the manager myself and was met with a disgusting and vile attitude towards this situation and was told by her that I could not rearrange our stay there even on compassionate grounds.
- Official Description (provided by the hotel):
- Set in the heart of Bayswater, 15 miles to Heathrow Intl Airport; beautifully appointed guest rooms that are clean & comfortable. ... more less
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- Also Known As:
- Wedgewood Hotel London