I booked this hotel personally 6 months before my visit and paid for 2 nights then knowing that it was Jubilee weekend in London. Three months later I personally checked the booking as I was feeling uneasy about it and sure enough no record of it! The manager then insisted that I prove that I had made the booking and so emailed him a copy of the credit card statement and asked him to confirm the booking by email. Thank goodness I did. When I finally arrived for my 2 nights the unwelcome that I received from the manager felt like the third degree. Again I had to prove to him I had a booking and so accessed my emails to show him his email of confirmation to me. I would have left at this stage if I hadn't paid. With this reception there was no way I would have been able to get a refund from him.
The breakfast was very limited and again met with unfriendliness. No one welcomed guests. The choice was cornflakes or weetabix. Yoghurt but no fruit. Cooked breakfast consisted of fried or scrambled eggs and a very little amount. The dishes were washed by hand and dried by tea towel. No dishwasher in sight. We ate in the kitchen area.
I am aware that accommodation in London is expensive but at £55pppn this did not represent value for money. A B&B within 2 miles with large, sunny, modern room with double bed, large bathroom with bath and a cooked breakfast of your choice on a quiet street is £45. The nearest Travelodge provides a family room with bath and full English breakfast for £47.
The free wi fi in the rooms was a positive.
- Official Description (provided by the hotel):
- The Royal London Hotel is Town House Hotel all rooms are En Suite with free wifi. ... more less
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