I stayed here for three nights whilst participating in a conference based nearby. A key point for me was the ability to have internet access throughout my stay, as I needed to get work done whilst not at the conference venue. On checking in I was not advised of any issues, but could not get online, and when I queried it with the folks at reception, I was simply informed that it wasn't working. No word of apology.
The room was OK, reasonably quiet and comfortable, if a little well worn. I didn't get involved in breakfast, so can't comment on that.
On checking out, again no mention or apology about the lack of internet access, no discount offered by way of compensation for the major inconvenience caused.
If I had been able to get online, as advertised, I would have rated this hotel as "Very Good"and in many respects it was good value given the location, but the poor customer service let them down.
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