Having read some of the reviews and knowing the area, I wasn't expecting the earth but I was left completely dissatisfied by the time I left. Not one single claim made on the hotel website is true and the room I had (304) did not resemble any of the photos I saw on any site. Firstly, I tried to contact the hotel from the minute I booked until my actual journey into London as I was anxious to confirm arrangements for my late arrival, particularly as I was travelling alone and didn't want to be left in the lurch late at night. I could not get through at all. I told the receptionist this on arrival and he practically called me a liar saying the phone worked fine. At that point, another guest in reception backed me up and said he had also tried to ring and that they needed to sort it out. I even checked the number with him. In the morning, I mentioned it again (while complaining about my terrible experience) and another receptionist said they had changed the number! It is not on their or any booking website. I asked the same girl if all the rooms were in the same condition as mine and she said more or less. She told me they were going to get new furniture, which was not really of any relevance to me!
Here are some facts about this shabby hotel which differ from what is promised: it needs completely refurbishing; shower was a slow trickle and completely covered in mildew; no bathroom slippers (they are in every photo); stained, chipped and peeling furniture; cracked walls and ceilings; no internet; no friendly welcome; no service at all at breakfast - I couldn't find any hot drink facilities; no choice of nice cheese as mentioned in some reviews. Their website mentions showing respect to all guests. One girl in a suit - I presume she was a manager, walked past me three times in the morning while I was trying to figure out the breakfast situation/ total lack of service and did not even acknowledge my existence. The receptionist tried to excuse this saying she was busy, but a simple smile or good morning doesn't take up any time, does it?
I told the receptionist what I thought of the hotel and she said she would tell the manager to email me about it (I'm not holding my breath!). Watch out for the check-in guy as he asks for payment up front and doesn't attempt to offer any help up the maze of stairs - I got lost at one point! Had I not paid on arrival, I would have disputed the bill on check out. SHABBY SERVICE, SHABBY ROOMS, SHABBY ATTITUDE.
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